Audi Plano

On September 27, 2023, we purchased a 2012 Honda Odyssey from Audi Plano. We experienced pleasant customer service during the buying process. It seemed Audio Plano and Auto Nation were going to ensure the vehicle we purchased was sold to us in the best condition possible. The vehicle’s battery and brake light were replaced as well as the car was detailed to perfection prior to our pickup. As we drove the Odyssey off the lot the following Saturday, we were not disappointed in our purchase. In fact, we were encouraged that our assessment of Audio Plano and Auto Nation not selling us a subpar vehicle seemed to be accurate. Unfortunately, our good impressions were short lived. After driving the vehicle off the lot on September 30, 2023, we soon experienced trouble with the vehicle. Five days after picking up the vehicle, the “check charge system” in the van appeared. We contacted our sales rep, who said we could bring the vehicle back in or take it to any Honda dealership to have the problem assessed. The light went off but reappeared four days later. We contacted our sales rep again to which she gave the same response. Upon having the Odyssey inspected, we were told the alternator and timing belts would need to be replaced. This was going to be an expense of over $700 on a vehicle we had been told a little over a week prior had passed all inspections and had no issues. It seems odd that a truly thorough inspection of the vehicle would not have revealed any sort of indication that these issues would be on the horizon. Additionally, when we made these issues known to Audi Plano nothing was done to validate us as valued customers or cause us to want to do business with this dealership again. We were left feeling as though the dealership’s job was complete when they sold us the car and now the vehicle was our hassle to worry with. Because Audi Plano and Auto Nation are two reputable companies, we incorrectly assumed they would have done an in-depth inspection of their vehicles as well as maintained a level of unmatched customer services during and after the car buying process. From our experience neither was fully true. What started as a pleasant experience with Audi Plano and Auto Nation turned sour after we left the dealership, and we hope that others who have done business with these companies have not been left feeling the same way.