Customer Reviews of Audi Plano
Review type:
Awesome Sales Experience at Audi Plano!
Exceptional professionalism and above-and-beyond customer service
by Leo-B.. on 02/22/2024I have recently acquired a pre-owned vehicle from Audi Plano, and I was very impressed and pleasantly surprised by not only a very modern and cozy interior design of the dealership and overall atmosphere of professionalism and customer… service from every person I’ve encountered there, but especially by my experienced advisor and brand specialist Sonja Denholm. I have experience in car sales at several dealerships, visited countless dealerships as a car buyer or customer, and worked in many high-level corporate office environments for many years, but I was still blown away by Sonja’s personable and yet very professional demeanor, follow-up skills and willingness to go above and beyond. It was a very cold and seemingly never-ending long winter day, but she was willing to spend long time outside, helping me check my car’s many features, willing to go even on a second test drive, and willing to engage any source necessary or to seek help to address many questions and concerns that I had. One of them was a second pair of keys that the car was missing. Sonja offered to try to contact my car’s previous owner to see if they still had it, and the very next day, I’ve got that second pair, to my complete awe! She didn’t have to do it, I’ve already bought the car, but she went above and beyond to follow-up. Thank you so much, Sonja! I hope that other people reading this will be asking for you when shopping for cars at Audi Plano - they will definitely not regret it!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! Thank you so much for being one of our valued guests and we look forward to your next visit!
Exceptional service
by Monique on 02/21/2024As always Audi Plano delivers on the standards that they sell. While I don’t live close to this dealership, I’ll drive up 30 min to go here due to the quality of the service and personnel.Hi Monique, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Audi Plano
Great Car Shopping Experience
by Txrunner on 02/10/2024We appreciated how Kris took his time with us on Saturday and making our car shopping experience really excellent. There was no pressure the entire team and we were treated very well. We would highly recommend Audi Plano to others. See… Kris!!Hi, thank you for your kind review; we are happy to pass along your comments to Kris here at Audi Plano! We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Best dealership with an amazing sales associate
by Mohammad on 02/09/2024Omar was very helpful, kind, and super knowledgeable about the cars I was looking at. He helped me pick out my new car and gave me the run down on its features. 10/10 would recommend! Great dealership and amazing employees!Hi Mohammad, thank you for your kind review; we are happy to pass along your comments to Omar here at Audi Plano! We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Great, Efficient Service
by Quinn L on 02/07/2024When I went in to purchase an RS5, the team members at Audi Plano did everything they could to make car buying an easy and simple experience. They were very helpful and were ready to attend to any concerns I had in the process.We are pleased to hear you had such a positive experience with us, Quinn! Thank you so much for being one of our valued guests and we look forward to your next visit!
We are pleased to hear you had such a positive experience with us, Quinn! Thank you so much for being one of our valued guests and we look forward to your next visit!
Financial department
by Help/now on 01/15/2024I canceled the extended warranty purchased on Jan.3rd cancel notice on the 5th and I have not got confirmation that it was canceled. Hand delivered notice and have sent 5 e-mails what to do next? They also did use the per-approval I ask… them to use.Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 249-0905 to discuss what we can do to help.
Q3
by AKbaldwin on 01/04/2024Great experience! Very easy process.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Service and Gratitude for Kristopher Sipes at Audi Plano
by Tahsin M on 01/04/2024It was a pleasure shopping for my Audi A6 at Audi Plano. Kris was my sales representative and he went above and beyond to ensure a seamless and enjoyable experience. He acknowledged my preferences and needs, answered all my questions;… overall his professionalism and friendliness exceeded my expectations. I would highly recommend Audi Plano for all the Audi enthusiasts out there. I personally look forward to continuing my relationship with Audi Plano in the future.Hi Tahsin, we're happy you found Kris to be so supportive during your experience here at Audi Plano. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Purchased my LX 570 from Audi Plano
by Fawad Ansari on 12/19/2023I want to acknowledge Mitch from Audi Plano for making a purching. A very pleasurable experience. once we completed our purchase, we found out that our DVD entertainment was not functioning as advertised. We reached out to mitch who worked… with lexus of park place to get the system replaced completely three thousand dollars and they paid for it and took care of us. We would highly recommend purchasing your next vehicle at audi plano and working with Mitch, especially.Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Taking Advantage of a Loyal Customer
by Juan Alvarez on 12/15/2023I am writing to formally submit a complaint against Audi Plano, regarding an unsatisfactory experience we had with their services. Our primary concern is the handling of our vehicle, Audi A3 2016, which was brought into the shop on October… 4, 2023. Additionally, it is crucial to state that the bill for the services rendered amounted to over $7,200, which we find to be disproportionate given the issues we encountered during and after the service. To provide a comprehensive overview of our grievances, the first issue revolves around the diagnosis and subsequent repair of the oil leak. We were charged a total of $2,000 for the replacement of the oil pan gasket. While we acknowledge that the gasket replacement was indeed carried out, we are deeply concerned that the charges were excessively high. Furthermore, our dissatisfaction stems from the unnecessary replacement of the oil pan itself, which contributed significantly to the inflated total cost. Adding to our dismay, the service team recommended and executed maintenance on the timing system without clearly communicating the non-urgent nature of these procedures. They replaced various components such as idle rollers, belts, and chains, without informing us that it was a mileage-based maintenance recommendation rather than a critical repair related to the oil leak. This lack of transparency is a clear violation of fair business practices. Subsequent to the timing system maintenance, we were informed of a check engine light indicating a camshaft and/or camshaft actuator issue. The explanation provided by Audi Plano was that the lack of oil pressure due to the oil leak had caused these problems. However, this reasoning appears illogical, as any issue resulting from oil starvation should have been present before the initial repair and the resolution of the oil leak. In an attempt to address the issues, Audi Plano offered to forgo charging for labor on subsequent repairs related to the check engine light. While we appreciate their effort, we firmly assert that the reduction in the final price should also consider the operation they caused and the ensuing inconvenience we experienced. Additionally, at the beginning of the repair, we were informed that we were eligible for a 15% Costco discount. However, as the total charges escalated to an exorbitant amount of $6,000, we were suddenly informed of a cap on the discount. This sudden change in information is not only misleading but also a direct violation of Audi's core principles of customer service integrity. We would like to emphasize that we have attempted to reach a compromise on multiple occasions. We notified Audi Plano upfront that we were planning to submit a complaint to the Better Business Bureau, hoping to find a resolution that would be fair to both parties. Regrettably, our attempts at compromise were unsuccessful, leading us to submit this formal complaint. We strongly believe that the root cause of the check engine light is linked to a faulty timing job conducted by Audi Plano. Given the circumstances, we are demanding full coverage of all expenses incurred and a comprehensive and proper repair of any issues arising from the mechanic's work. Additionally, we expect a direct apology from the manager for the lack of communication and the undue stress this has caused us. Furthermore, we propose negotiating the final price down to $5,000 with all repairs needed to get the car fully functional. We appreciate your prompt attention to this matter and trust that the Better Business Bureau will conduct a thorough investigation into our complaint. We look forward to a swift resolution that ensures fair treatment and rectification of the issues we have outlined.Great Experience
by NewtoAudi on 12/14/2023Purchased Q5 from Audi Plano (Autonation) couple of weeks ago. Tracy Crawford is thorough and knowledgeable. He took time to explain all the functionalities. We were looking for specific exterior and interior color. He managed to find our… Q5 and have it delivered from another city. When it comes to the purching, there was no drama or anything. Finance manager is also helpful. Overall it was a great experience. If you are looking to buy Audi, goto Plano location and inpatcular go see Tracy.Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Best!
by Rohan Ban on 12/09/2023Can’t beat the service this guys provide! I continue to buy Audi, due to the service I receive. Michael Bush and David Adame are the best in business. 10+ years and will not go anywhere else.Hi Rohan, we're happy you found our staff to be so supportive during your experience here at Audi Plano. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional team, respectful of my time and stated desires
by TheDude on 12/01/2023Tracy Crawford, Gerrell, McKenzie and GM Neil Thompson were a great team to work with. They were informative, listened to my needs and worked within my budget and the time I had allotted to get this purchase done. It really was fast,… seamless and pleasant experience. 5 Stars!Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Plano Audi
by rmeacham on 11/30/2023All requested repairs were done in a timely manner. Additional services were appropriately suggested. Service representative and mechanic provided excellent communication.Hi, thank you so much for your positive comments about Audi Plano! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Excellent service
by tjtareto on 11/29/2023Quick and professionalHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience at Audi Plano
by Brian Allen on 11/22/2023Anna was great salesperson and answered all my questions and stayed late in the evening to show me all the functions of my car. The car was clean and full of gas! The financing guy was awesome! Wish I could remember his name but I was tired… after working all day! They gave me a fair price for my trade in and I highly recommend Audi Plano!Hello Brian, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
James definitely went the extra mile
by DeniseRas on 11/23/2023James was extremely helpful with my latest car service. He went through all the details of my checkup. And he made sure to get my tire protection claim approved, submitting photos multiple times and doing the requested tests to show the… tire was damaged. I would highly recommend him as a service advisor.Hi, thank you for your kind review; we are happy to pass along your comments to James here at Audi Plano! If you ever need help, just give us a call. Happy motoring!
Too much push for upsale services
by Mahesh Ghote on 11/19/2023I went service department for my annual service. As i have audi care package most of the stuff is prepaid. But still there push to do recommended services which can wait for another 6-8 months.Hi Mahesh, we are deeply disappointed by your experience at Audi Plano. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 249-0905 to discuss what we can do to help.
Just an okay experience
by Meagan on 11/09/2023On September 27, 2023, we purchased a 2012 Honda Odyssey from Audi Plano. We experienced pleasant customer service during the buying process. It seemed Audio Plano and Auto Nation were going to ensure the vehicle we purchased was sold to us… in the best condition possible. The vehicle’s battery and brake light were replaced as well as the car was detailed to perfection prior to our pickup. As we drove the Odyssey off the lot the following Saturday, we were not disappointed in our purchase. In fact, we were encouraged that our assessment of Audio Plano and Auto Nation not selling us a subpar vehicle seemed to be accurate. Unfortunately, our good impressions were short lived. After driving the vehicle off the lot on September 30, 2023, we soon experienced trouble with the vehicle. Five days after picking up the vehicle, the “check charge system” in the van appeared. We contacted our sales rep, who said we could bring the vehicle back in or take it to any Honda dealership to have the problem assessed. The light went off but reappeared four days later. We contacted our sales rep again to which she gave the same response. Upon having the Odyssey inspected, we were told the alternator and timing belts would need to be replaced. This was going to be an expense of over $700 on a vehicle we had been told a little over a week prior had passed all inspections and had no issues. It seems odd that a truly thorough inspection of the vehicle would not have revealed any sort of indication that these issues would be on the horizon. Additionally, when we made these issues known to Audi Plano nothing was done to validate us as valued customers or cause us to want to do business with this dealership again. We were left feeling as though the dealership’s job was complete when they sold us the car and now the vehicle was our hassle to worry with. Because Audi Plano and Auto Nation are two reputable companies, we incorrectly assumed they would have done an in-depth inspection of their vehicles as well as maintained a level of unmatched customer services during and after the car buying process. From our experience neither was fully true. What started as a pleasant experience with Audi Plano and Auto Nation turned sour after we left the dealership, and we hope that others who have done business with these companies have not been left feeling the same way.Hi Meagan, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 249-0905. We hope to hear from you.
Service
by Redbaron on 11/08/2023Upfront pricing, fit in my recalls, friendly and knowledgeable.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Plano Audi
by Markbrandt on 10/27/2023James was great to work with. Up front and honest.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/30/2025