Customer Reviews of Audi Plano
Review type:
Awesome Sales Experience at Audi Plano!
Bitter experience
by Vamsi Krishna D on 10/19/2023Here is my honest review with Audi Plano - Autonation dealer. I wouldn't recommend this dealer to anyone as they don't care about the customers after the payment. I owned many German vehicles in the past and never had any issue with the… dealer. On Oct-05th, I went to Audi to purchase second car for my wife. Met with sales rep and checked the car (Thursday 10/5). I was told that car still need to be inspected and it will be ready in an hour or next day morning. We finished the paperwork paid the full amount with check. I was expecting call on friday morning and waited till 2pm (10/6). No call or text regarding the delivery. I called sales guy and he didn't answer my texts or calls. Then emailed general manager asking for help. After that got the call from sales rep saying they put order for tires and vehicle will be ready Saturday morning (10/7). They didn't mention this before purchase. We had a plan to spend weekend in Oaklahoma and cancelled all those plans due to car delivery on Saturday. Again Saturday same thing. Waited till 2pm and sent a message to sales rep. He called me back and said they put a order for tires and USPS didn't deliver those tires. Even a small tire shop will have tires in stock and being a big audi dealer they couldn't get set of tires. It is so frustrating that i cancelled all my plans and not getting the right ETA. This is all happening after i made the payment. I was promised to give the delivery in an hour. Finally, After going forth and back they called me to pick up the car on (Tuesday,10/10) at 6pm after 5days. I asked the sales rep that if they have finished the inspection and oil changes and he mentioned they did everything and that's the reason delivery got delayed. After driving the car for few days realized that i can't do anything on the dashboard as it is locked to previous owner. I called Audi customer care and they mentioned that they couldn't reach the car via internet. Network module was broken and asked to take it to the dealer. I took an appointment and checked with sales guy. Then we pulled the car into service and they mentioned network module was faulty. At the same time I mentioned about some rotten smell from cabin. That's when service mentioned that there is no service history on the car. They didn't change or checked anything before the delivery. No oil change and No cabin filter change. That's when i realized they delivered the car as it is and didn't check anything. When i ask their service to do the oil changes and cabin filter change they said it has to be paid and they do not have an appointment for another month. They scheduled an appointment for Nov-13th. First of all, This dealer communication is very bad and they don't speak to you after the payment. Also, they do not inspect or ready the car before delivey. I wouldn't return to this car dealer for anything. 1. Broken network module. I see some other user got remote access to my car. Attached the screen shot. This is a safety issue. 2. No service record on cabin filter change 3. Faulty promises before the payment 4. Horrible communication gapHi Vamsi, we appreciate you taking the time to respond. The staff at Audi Plano take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 249-0905 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Make This Your First or Last Stop!
by Greg Garrison on 10/17/2023Purchased a vehicle that started off as an inquiry on the internet. Wade Cowser was fantastic throughout the process and had the exact car I had described ready for us when we came in for a test drive. Coming into that night, I was heavily… leaning towards purchasing a Genesis out of the other three we had test drove. Wade waited for us as we had to meet pretty close to closing and took the time to answer all questions. After dinner that night, we had already decided we liked the Audi (and Wade and the dealership) the best. I could not recommend the experience and Wade more. If you are thinking of buying an Audi - reach out and ask for him and this dealership - You won't be disappointed.Hello Greg, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr
by Awodarula on 10/13/2023Easy and smooth transactionHi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Decent but one very annoying problem
by Tim on 10/12/2023Bought a 2023 Mazda CX-30 there. It was almost new, but had 2400 miles on it. Probably a return from someone who decided they didn't want or couldn't afford the car after all. The sales rep was great and the process was fast. The one… problem is the finance person pestered me repeatedly to buy an extended warranty. I declined his request 6 times and made it clear each time that I didn't want the extended warranty. Eventually I gave in because I thought that if I don't then this process was never going to end and I'd be late returning to work. I didn't want it, and stated so many times. EAch time I was challenged with defending "why" I didn't want it.Awesome & Very Cordial Experience ❤!
by Ajay K Jha on 10/10/2023I was scheduled for the Annual Servicing of my A4 yesterday. Though Audi Plano’s services & customer reception are always top-notch, this time they set a new bar 😊. Special mention here is Michael Bush, my vehicle Service Consultant. He… knows the pulse of service matters & is best at his job. His expertise & cordial walkthrough about what my vehicle requisite is worth. Appreciate Michael & THANK YOU!Hello Ajay, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of 2022 Audi SQ8
by ESamson on 10/06/2023Bought an Audi SQ8 last weekend. Kris Sipes was super helpful and made the process very easy. Would highly recommend.Hi, we appreciate you taking the time to leave us a response! We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Great experience
by Kelly Lim on 09/26/2023I had a great time purchasing my vehicle. Nathan was very nice and knowledgeable.Hi Kelly, we're happy you found our staff to be so supportive during your experience here at Audi Plano. We hope to be of service to you again in the future. Best wishes, Audi Plano
Great personalized customer service
by wissam1 on 09/22/2023Purchased a CPO from Audi Plano, the customer service was welcoming and comfortable since i entered, no 'annoying' sales approach, Got a good deal for my trade-in (although not from the first offer as expected), Overall experience was… great. Recommended -> Ask for Andre Miller :)Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Infiniti ex35 you beauty
by Naren on 09/20/2023I had a wonderful experience purchasing my first car Infiniti ex35, it was very nice and pleasant environment they set up to go ahead and buy the car. Audi Plano is the best experience I had with the team. Thank you guys you rockHi Naren, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Did not feel confidence
by Samialafandi on 09/14/2023I was offered a high APY through Audi. I questioned it so I ran a quick pre approval through my bank Chase. Then they came and said that was the best one. But when signing it was Wells Fargo at the same APY as chase. Now I have to use… another app to pay my bills. Yesterday I got a letter with a copy of my credit report. My score is 805, the APY I got was 7.49% and I don’t feel like I got a good deal or like they were trying to get me a low APY.Hi, we appreciate you taking the time to respond. The staff at Audi Plano take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 249-0905 -- we hope to hear from you soon.
Ven was the best!
by Kash Tava on 09/11/2023Had a great experience with Ven. He guided on what kind of work my car needs and answered all my questions.Hi Kash, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sensor - Rear Passenger Side
by William on 08/26/2023It was handled within a day. Nice and detailed work done. Fixed faster than timeframe promised.Hi William, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
Annual Service
by Mark G. on 08/24/2023Michael was friendly, helpful and professional. Service was easy to schedule and completed on same day.Hi Mark, we're so glad that we were able to go above and beyond your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very disappointed!
by Tomdallas on 08/24/2023I realize I bought a used vehicle, but during the buying process I told my salesman that the vehicle needed cleaned. Sticky jelly on seats and interior. Mashed crackers I'm the carpet. Dirt and debris in the storage compartments. I was… assured it would be taken care of. We'll, quite frankly it was not, hence I will never go back there again. Buyer beware!Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 249-0905 -- we hope to hear from you soon.
10,000 Mile Maintenance
by Bmoran10 on 08/18/2023Quick same dayHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Routinely oil change and state inspection visit
by AudiFan on 08/10/2023I was immediately greeted by a friendly service man who returned with the senior Service Man to complete my order. Ben welcomed me, went over the service and shared the ETA for the unscheduled appointment. Ben adjusted my bill with the… website price versus the original price! The team accomplished my goals and sent me away in a beautifully cleaned car.Hi, thank you for taking the time to share your feedback with us. We hope to be of service to you again in the future. Best wishes, Audi Plano
James gets it done.
by GEM on 08/09/2023I took my car in for scheduled service. James was my point of contact. He was outstanding. Knowledgeable, personable, with a pleasant, yet highly professional demeanor. James was able to get my service and some other work I needed done,… completed and in less time than had been originally planned. This allowed me to get back to some important work obligations which was a great relief to me. From this moment forward, I would prefer to schedule my service appointments to be handled by James only; such was the incredible job he did that day. Thank you James.Hi, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mr Gipson
by GipsonA on 08/06/2023I was very impressed by Yomi,with his attention to detail and also his willingness to make sure my family was satisfied with our purchase. Mr Bokini attitude towards customer service shows me that Audi Plano is serious about having top… level team members around its customer base..This will without a doubt, promote a revisit for a future purchase.Hi Gipsona, we're happy you found our staff to be so supportive during your experience here at Audi Plano. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Repair 2014 A6 turbocharger
by ABCdefg on 08/03/2023The experience was excellent. The work was done flawlessly and on time. Bryan was our service advisor who kept us advised of progress, even to show pictures of progress. The car was returned in pristine condition, washed clean, etc. I… commend Bryan and Audi Plano on a job well done. Thank You!Hello, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Buying Experience
by ND on 08/03/2023I had a pleasant experience at Audi Plano. Anna (Audi Brand Specialist) went above and beyond to get my desired Q7 to fit my budget. Overall very satisfied with my buying experience.Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best service advisor
by jamieplano on 08/01/2023I’ve been coming to Audi Plano for service since 2018 and have never felt compelled to leave a review until now. James Merriman was extremely professional, knowledgeable and thorough in explaining the service needed for my car as well as… upcoming service and maintenance. He had a packed schedule but still managed to take the time to walk me through all details and made me feel at ease. I highly recommend James.Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/30/2025