Customer Reviews of Gene Messer Chevrolet
Review type:
Gene Messer Tahoe Experience
Service Repair
by Aaron Walden on 02/10/2022Overall very pleased with the service I received. Staff was very nice and courteous. Only draw back was it took a little bit longer then what I’m used too ( 4 days) but they did a bummer to bummer review and addressed other issues then… what I brought it in for.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Gene Messer Chevrolet Team
Great Service
by Chris Taylor on 02/10/2022Never any issues with this dealership. Prompt service every time.Chris Taylor , thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Gene Messer Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Gene Messer Chevrolet Team
Austin in service
by M Diaz on 02/10/2022Austin in service was great today. I was a walk-in and he took care of me in a quick and helpful manner.Hi M Diaz and thanks for your kind words! We appreciate our team here at Gene Messer Chevrolet and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, The Gene Messer Chevrolet Team
Camero
by Jannifer on 02/08/2022Customer service was good and took the time to help me outThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Gene Messer Chevrolet Team
👍
by WSH on 02/03/2022Ask for Jared, he will get things done for you!WSH, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Jared's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Gene Messer Chevrolet Team
Great Service
by Tracey on 02/02/2022Janelle and Kevin were great and getting my car looked at and diagnosed. I was in a rental before the end of the day but didn't’ need it long. My parts were in stock and I was back in my car a lot sooner than expected. Way to go team!!It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Gene Messer Chevrolet Team
I wouldn't buy from them again
by You know who I am on 02/02/2022The employees were "did their job". They didn't address my concerns. I didn't feel they went above and beyond. Idk who's call it was, but after waiting for 4 days to get my truck serviced, there were switches that don't work. Outlets not… working. My oil service life was at 59%, making me believe they didn't throughly inspect my truck. My oil drain plug is leaking, as well as my rear main seal. And my a/c compressor is probably about to go out. Last thing. The detail guys either don't have the right equipment to detail a vehicle. Or they don't care. I don't like leaving reviews like this, but maybe they will listen to the customer and put pride into the WHOLE process, to avoid reviews such as this one.Hot new ride
by Tami on 02/01/2022Would recommend this dealership. Everyone was very nice and helpfulThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Gene Messer Chevrolet Team
Happy with our purchase 😊
by Gonzalez Family on 01/30/2022We were promptly greeted by Ehsan a salesman when we entered and he quickly helped find what we were looking for. He is efficient, knowledgeable and friendly! It as a lengthy process due to short staff but overall everyone was very kind and… helpful! We drove out with our new truck.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Gene Messer Chevrolet Team
Change oil, oil filter, and cabin filter
by Tim on 01/30/2022Even though I did not have an appointment they still took me and got the work I needed done, done in a timely manner.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gene Messer Chevrolet Team
Camaro oil change
by Smokey on 01/26/2022The courtesy and knowledge were very good. Kevin was very helpful and prompt with the all my questions. The service was completed in timely manner.Thank you for your kind words for Kevin, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Always prompt and courteous, priced fair as well
by Dickie Overstreet on 01/25/2022Easy to schedule serviceThank you for taking the time to leave us a review! We look forward to your business with us again!
Dickie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Gene Messer Chevrolet Team
Stinky
by Matheson on 01/25/2022Prior to my last two visits I had no complaints. This last two times they serviced my vehicle it comes back smelling disgusting. Last time it took two months to get the smell out after I had found grease stains on my door panel, visor, and… behind the seat. Same thing happened again. Don’t know if I’ll go back to this location after this.We truly value your business and thank you for bringing this to my attention. Please contact me directly. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager mwims@GeneMesser.com
Great service
by JT on 01/24/2022They did a great job getting the car I wanted! Great service will recommend to my friends.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Gene Messer Chevrolet Team
HighPrices
by R West on 01/24/2022Right now is not the time to buy. You have to use in house financing and refinance for lower interst rates. It is a long process from down payment to getting vehicle. I lucked into the one I finally got thanks to my sales person Maria. She… was fantastic got me a better newest vehicle than I ordered.Service
by LD on 01/24/2022Quick and easy. Shuttle was great.Great Service!
by JP Pennington on 01/22/2022Ruby and Ray took good care of me. My vehicle was handled quick and runs like a champ. This is my 11th Chevrolet truck. I know Gene Messer Chevy will always take good care of me and my family.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gene Messer Chevrolet Team
Quick courtesy service
by Heath Parker on 01/21/2022Everything was great!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gene Messer Chevrolet Team
Bobby Flores
by Ray on 01/19/2022They kept me up to date of what was needed and they kept in touch with the warranty company as well. Great job 👍Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gene Messer Chevrolet Team
They said it , they delivered what they said!!!
by Tim on 01/19/2022They tell you what the issue is , and they keep their word as to when they tell you it will be ready!!We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gene Messer Chevrolet Team
Great experience
by Sherry on 01/19/2022Very courteous and kept me updated with text messages. Clean service drop off area.Thank you for this amazing review! We really appreciate your business. Sincerely, The Gene Messer Chevrolet Team
Driving is something most of us have to do every day. For many it seems like a chore. Gene Messer Chevrolet of Lubbock is here to tell you it doesn't have to be. More than that, we're here to prove it with a revered lineup of new Chevy models and used cars - not to mention expert service, genuine parts and specialized auto repair. That's right; everything you need to transform your daily commute into a joy ride and maintain that sense of satisfaction is right here, under one roof.
If you're in the market for a new truck or vehicle, you'll find it at Gene Messer Chevrolet of Lubbock. You'll also find a team committed to ensuring that you find the right vehicle for you. On our end, that means answering questions, comparing Chevrolet models, and getting you behind the wheel for a closer look.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience finding your Tahoe with us at Gene Messer Chevrolet. Jonathan truly values his customers and we're glad he was able to assist you, even picking you up at the airport! We appreciate your recommendation and hope to see you again for any future vehicle needs. Safe travels! Sincerely, The Gene Messer Chevrolet Team
by Gene Messer Chevrolet on 04/23/2025