Customer Reviews of Gene Messer Chevrolet
Review type:
Gene Messer Tahoe Experience
Aaron
by Aaron Vasquez on 04/08/2022Very accurate estimate of how long it would takeAaron, thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Thank you for this amazing review! We really appreciate your business. Sincerely, The Gene Messer Chevrolet Team
Customer service
by Janel on 04/07/2022The service was great but they seem to fail to let you know the status of my vehicle so I had to call them. Had to call to find out if they found the problem. Other then that, service was great!!!We appreciate the feedback, Janel. We are thrilled that you had a pleasant service visit!
Good Job!
by Thomas Rogers on 04/04/2022Easy to schedule the maintenance service this morning. Austin took good care of communication to me about the work done.Thank you so much for your review! We really appreciate your business and are so happy that Austin could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, The Gene Messer Chevrolet Team
Always choose Gene Messer!
by Marissa on 04/02/2022Gene Messer Chevrolet is the 3rd Gene Messer dealership I’ve bought from. Service never disappoints me, I always choose the dealership over the chain oil change service businesses.Marissa, thank you so much for the wonderful review of your experience at Gene Messer Chevrolet. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, The Gene Messer Chevrolet Team
They lie and over charge
by Unsatisfied on 04/02/2022They Lie and OverchargeOil cy
by Jp on 04/02/2022Speedy professional svsThank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Gene Messer Chevrolet Team
Worst service ever! Don’t take your cars here
by Melonie stone on 04/01/2022I went in with a flat tire to get it fixed because I had bought my tires there. Was told I had run flat tires and it couldn’t be repaired and was told it had to be replaced. I argued that I didn’t have run flats but they were adamant that… it was. No they weren’t run flats and when I went to pick up the car spoke to another person who said no it wasn’t a run flat but that they can’t fix that type of tire because it’s a high speed tire. If I had gone to discount tire this tire would have been fixed and I wouldn’t have been made to buy a new tire. Also asked to have the tires rotated and was told they couldn’t do that because my car has staggered rims and tires. I was shocked that a professional shop full of men would have to have a woman tell them that all you do is swap the sides of the tires to rotate them! Then while I’m waiting for them to swap out the tires like I requested I could clearly see that several of them in the mangers office were making fun of me because I was so upset and mad by this point! Don’t go here they will rip you off and don’t know what they are doing! Especially if you are a women driving a sports car!Great Avalanche service
by Clifton Peoples on 03/31/2022The service was A-1 And the service techs were friendly and courteous to the customers.Thank you for putting your trust in Gene Messer Chevrolet! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Gene Messer Chevrolet Team
Confusing
by Eric G on 03/30/2022Took my suburban in for a oil change, parking sensor replacement and trunk latch replacement. I was told different multiple times of which parts needed to be ordered. My vehicle wasn’t completed until the following Wednesday! I had to call… and follow up daily. It was my first bad experience. Hopefully will have a better experience next time.Engine light came on right after i left
by Ferruch on 03/30/2022As soon as i drove off the parking lot the engine light came on, after i got a full service and i had the Cluster changed out on it. I ended up paying almost $900 and the check engine light still comes on.Good Job
by DL Brawley on 03/29/2022Ray had originally called me and told me what the price of a battery was. He called me back and told me he had made a mistake on the price quote because batteries fit a different year model of pickup. I appreciate Ray calling me back and… telling me the corrected price so I was surprised by the price difference. Good job Ray! He deserves a pay raise.DL Brawley, I am very happy to hear that your overall experience with us has been efficient and pleasant. Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with our services. If you have any questions about pricing, please feel free to give me a call. I look forward to working with you again! Sincerely, The Gene Messer Chevrolet Team
Great service
by Tj Cortinaz on 03/29/2022Maria was very helpful and did an awesome job on the vehicle and showed me everything that needed to be known for the vehicleThanks for your outstanding review, Tj Cortinaz! I'm very happy to hear that Maria was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Gene Messer Chevrolet Team
New 2022 Silverado 2500HD
by BillH on 03/28/2022It was a pleasure doing business here. Jeremy was awesome/outstanding and very helpful throughout this long process. This truck is wonderful and my wife and I are looking forward to creating new memories as we travel with this vehicle. Gene… Messer Chevrolet is an awesome dealership with everyone being very professional.BillH, thank you for your kind words. We feel our service department is what makes Gene Messer Chevrolet special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Gene Messer Chevrolet Team
Outstanding service
by Isabel Avila on 03/26/2022I love the getting my oil changed here everyone is so quick to help and I have experienced excellent service each time I have come! Best place to get and oil change or for anything service need!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable service experience!
Brakes
by Kevin Salcido on 03/24/2022Was able to inform me about the manufacture brakes causing my squeal noise problem on my 2021 Silverado 2500hd. They had them in stock and had my truck out within a few hours.Kevin Salcido , thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Gene Messer Chevrolet and we look forward to your continued business! Sincerely, The Gene Messer Chevrolet Team
Routine Service Visit
by PH on 03/24/2022Amanda and Austin did an excellent job getting the vehicle serviced quickly and completely. Thank you!PH, we are truly grateful for this awesome review! We are thrilled that Amanda and Austin were able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, The Gene Messer Chevrolet Team
Reliable and prompt
by Eric on 03/23/2022They will get your vehicle fixed right the first time and promptly.We appreciate your kind words, Eric. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Gene Messer Chevrolet Team
Speedy fix
by CR on 03/23/2022Gene Messer was very prompt in getting my vehicle back in service. Once they figured out the issue, it was done the next morning.We appreciate your kind words, CR. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Gene Messer Chevrolet Team
Amazing dealership to work with!!!
by Sonja L on 03/23/2022We had such a wonderful and stress free experience with Glen! Everything was on point and ready when we drove from out of town to pick up our new pickup. Will definitely be buying more vehicles from here in the future!Thank you for this review, Sonja L. We really appreciate you leaving us your input. We are very pleased to hear that Glen could make your car shopping experience so pleasurable and stress free. We are glad to hear you are loving your new vehicle. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, The Gene Messer Chevrolet Team
Great service
by Janea on 03/22/2022Received great service today. Went for an oil change and my car was done in a timely manner. I got a ride to work with their shuttle service and All with very smoothly. For a dealership In this economy right now, this is unusual!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Gene Messer Chevrolet Team
Na
by Scott on 03/22/2022In and out in a timely manner.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Gene Messer Chevrolet Team
Driving is something most of us have to do every day. For many it seems like a chore. Gene Messer Chevrolet of Lubbock is here to tell you it doesn't have to be. More than that, we're here to prove it with a revered lineup of new Chevy models and used cars - not to mention expert service, genuine parts and specialized auto repair. That's right; everything you need to transform your daily commute into a joy ride and maintain that sense of satisfaction is right here, under one roof.
If you're in the market for a new truck or vehicle, you'll find it at Gene Messer Chevrolet of Lubbock. You'll also find a team committed to ensuring that you find the right vehicle for you. On our end, that means answering questions, comparing Chevrolet models, and getting you behind the wheel for a closer look.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience finding your Tahoe with us at Gene Messer Chevrolet. Jonathan truly values his customers and we're glad he was able to assist you, even picking you up at the airport! We appreciate your recommendation and hope to see you again for any future vehicle needs. Safe travels! Sincerely, The Gene Messer Chevrolet Team
by Gene Messer Chevrolet on 04/23/2025