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Gene Messer Chevrolet


1302 S Loop 289, Lubbock, TX 79412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (0)
Service Rating
Recommend:
Yes (15) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Worst service ever! Don’t take your cars here
Written by Melonie stone on 04/01/2022

I went in with a flat tire to get it fixed because I had bought my tires there. Was told I had run flat tires and it couldn’t be repaired and was told it had to be replaced. I argued that I didn’t have run flats but they were adamant that it was. No they weren’t run flats and when I went to pick up the car spoke to another person who said no it wasn’t a run flat but that they can’t fix that type of tire because it’s a high speed tire. If I had gone to discount tire this tire would have been fixed and I wouldn’t have been made to buy a new tire. Also asked to have the tires rotated and was told they couldn’t do that because my car has staggered rims and tires. I was shocked that a professional shop full of men would have to have a woman tell them that all you do is swap the sides of the tires to rotate them! Then while I’m waiting for them to swap out the tires like I requested I could clearly see that several of them in the mangers office were making fun of me because I was so upset and mad by this point! Don’t go here they will rip you off and don’t know what they are doing! Especially if you are a women driving a sports car!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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