Customer Reviews of Gene Messer Chevrolet
Review type:
Gene Messer Tahoe Experience
Great service
by Returning customer on 03/19/2022Great service! Appreciate that they are in touch during the service and answer my questions and concerns promptly. Kevin has been especially responsive band helpful.Thanks for your outstanding review, Returning customer ! I'm very happy to hear that <STAFFER FIRST NAME/S> was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Gene Messer Chevrolet Team
Solid and honest service
by ZKB on 03/19/2022I’ve always avoided dealerships for service because of a few reasons. First was trust. I felt like I was being “sold” service I may not need. Second was cost. Dealerships typically seemed more expensive than mom and pop shops. Neither… of these are the case at Gene Messer Chevrolet in Lubbock! They were honest and transparent from the get go. I basically gave them a blank check on a car we recently purchased that needed maintenance. All they found were the issues I mentioned when I dropped it off. The cost was maybe %5-%10 higher than a mom and pop shop, but I got it out the same day instead of a week later. So if you’re in a pinch and want a place that you can trust, I would recommend these guys.Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Fast, friendly service
by Hogrider 203 on 03/18/2022Met immediately on arrival. Understood my needs, didn’t try to up sell. Friendly, knowledgeable service tech. Will definitely use again.Thanks for your perfect review, Hogrider 203! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Gene Messer Chevrolet Team
Easy scheduling an appointment. Fast service
by Jason on 03/18/2022Great overall experience.To say thank you is not enough, Jason ! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Gene Messer Chevrolet again! Sincerely, The Gene Messer Chevrolet Team
Great experience
by Albert on 03/17/2022Austin did a great job of explaining the work that was going to be done and keeping me informed during my wait. I decided to wait for my car at the dealership and he kept checking on me and making sure it was comfortable. After the work was… done he walked me through my invoice, explained the other things checked on my car and helped me read through your update.Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Gene Messer Chevrolet Team
Professional
by Johnny on 03/17/2022Any questions or concerns I had they immediately took care of themWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gene Messer Chevrolet Team
Gene messer Chevrolet for the win!!
by Ronnie V on 03/17/2022Fast and friendly and very informative serviceThanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Gene Messer Chevrolet Team
Oil change and 22.5k service
by Larry on 03/16/2022I had a 1pm appointment and I was out in 1 hour. The service writer, Jared, was attentive to my concerns and as always had a great attitude.Larry, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Gene Messer Chevrolet Team
Knowledgeable sales
by Pam on 03/15/2022Great no hassle and answered all questions quickly. A very pain free experience will come back againPam, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Gene Messer Chevrolet Team
Great work through and through
by Satisfied customer on 03/15/2022Is able to continue to work a problem to a solution workout giving up.Satisfied customer , thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Gene Messer Chevrolet Team
Jared gets the job done.
by Brett on 03/15/2022This place cares about their customers. I recently had my truck worked on and Jared went above and beyond the call of duty. He made sure everything was taken care of and kept me up to date and in the loop. I won’t go anywhere else after… this level of service.Brett, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know [STAFFER NAME] went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Gene Messer Chevrolet Team
Tuneup
by MaryAllen on 03/10/2022The service was excellent and they were able to give me a ride to work and it was finished in a timely mannerThanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Gene Messer Chevrolet Team
Great Service
by Elaina on 03/09/2022Service was quick and efficient.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gene Messer Chevrolet Team
Great customer service
by Beatrice Hilbers on 03/09/2022I would like to thank Kevin Soto (service) for exceptional service. He listened to my concerns & kept me informed. Keep up the great work Kevin!Thank you Beatrice for your kind words for Kevin, we appreciate it! We are very happy to hear that we were able to provide you with an exceptional service visit!
I believe the service dept over committed.
by John Story on 03/09/2022I scheduled thru the call center to arrive at 10:45 am on Monday to have my back brakes bled due to a recall. This was suppose to take no more than three hours. At 4:30 that same afternoon, I received a call that the work had not been done… yet, and I had a choice to come pick up the car or leave overnight. I chose to leave it, and ask while the car was there still, could the tech change my transmission fluid also. My car was not ready for pickup until 4:00 on Tuesday. This amount of time taken and the inconvienence of not having my car kinda put a concern for me regarding over booking service for customers if the simple work can not be done any faster than this. I however thought my service provider Janel did a good job with her job title there. Question? How come when it comes to getting a ride to go home, the shuttle service can only take one person at a time? I did not have the time to wait for my turn on Monday. Surely, this is NOT about covid protocols, or is it?We truly value your business and thank you for bringing this to my attention. Please contact me directly at mwims@GeneMesser.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager
Great Service
by GaryG on 03/05/2022Always friendly and great service, been going here for years.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Gene Messer Chevrolet Team
They got me in and out of there quickly, thank you mister Austin Redden
by Austin Redden on 03/04/2022Everything was a breezeThank you for this amazing review! We really appreciate your business. Sincerely, The Gene Messer Chevrolet Team
Pros
by MC on 03/03/2022Professional,fast and nice about itHello MC! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Gene Messer Chevrolet Team
Grammys buy
by Texas teacher on 03/03/2022Friendly and helpfulWe appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Gene Messer Chevrolet Team
Great Experience
by Schwartz on 03/02/2022The salesman was very friendly and knowledgeable. He made sure we got all the discounts we qualified for and was very professional.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Great Service with Quick Turn Around
by Brandon Bickley on 03/01/2022Awesome and friendly service dept to work with. We look forward to using them for all our future service needs.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Driving is something most of us have to do every day. For many it seems like a chore. Gene Messer Chevrolet of Lubbock is here to tell you it doesn't have to be. More than that, we're here to prove it with a revered lineup of new Chevy models and used cars - not to mention expert service, genuine parts and specialized auto repair. That's right; everything you need to transform your daily commute into a joy ride and maintain that sense of satisfaction is right here, under one roof.
If you're in the market for a new truck or vehicle, you'll find it at Gene Messer Chevrolet of Lubbock. You'll also find a team committed to ensuring that you find the right vehicle for you. On our end, that means answering questions, comparing Chevrolet models, and getting you behind the wheel for a closer look.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience finding your Tahoe with us at Gene Messer Chevrolet. Jonathan truly values his customers and we're glad he was able to assist you, even picking you up at the airport! We appreciate your recommendation and hope to see you again for any future vehicle needs. Safe travels! Sincerely, The Gene Messer Chevrolet Team
by Gene Messer Chevrolet on 04/23/2025