Customer Reviews of Gene Messer Chevrolet
Review type:
Gene Messer Tahoe Experience
Speedy sales
by Kelcee elston on 05/17/2022Junior is an amazing sales person, he always takes care of me when I go and he always gets things done super quick! If your looking to buy reach out to Junior you won’t regret it ! He will get you into the vehicle you want.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Gene Messer Chevrolet Team
Quick work!
by Patrick Bohn on 05/14/2022I went in for an oil change and tire rotation. They made quick work of it and were extremely friendly.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
1st oil change
by Billy Babcock on 05/12/2022Used the app to set up oil change. So easy. Having a set time saved time. Janel, the service rep, was polite and helpful. Process was easyThank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Gene Messer Chevrolet Team
Took way longer than I was told to expect.
by John Doe on 05/12/2022Took was longer than expected and they weren’t able to change my fuel filter because the cap was rounded off. Cap had to be ordered.Thank you for your feedback. At times, and depending on the circumstances and condition of each vehicle, it can take longer than expected to provide services. It appears that whoever serviced your vehicle prior to us caused the issue you mentioned. We apologize that we were not able to correct their mistake for you. Michael Wims General Manager
Recall
by Anonymous on 05/12/2022They got my truck in and out in a very timely mannerThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gene Messer Chevrolet Team
Great Job By Gene Messer Chevrolet Service
by CPowe on 05/12/2022The Service Department went above and beyond to expedite our service request for our 2017 Chevrolet Tahoe. Our vehicle service was competed in 4 days. Great job!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great service experience.
Very helpful
by Jonathan on 05/11/2022Went in for a recall everyone was really nice. Austin said it could take all day to get my truck back I said that was fine with in 3 hours I got a call from Austin that my truck was ready to go. Great service!Thank you Jonathan for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Totally Satisfied with the Service Department
by Jackie Wolford Lubbock Texas on 05/11/2022The Process and the Professional people at Gene Messer Chevrolet are up to date with everything concerning my 2021 Duramax and took special care of my needs. They repaired my truck and got me back on the road also took care of the recall… that I wasn’t aware of when truck was at the dealership . Special Thank you to Austin Redden and Transmission Tech Frank for pin pointing my problem and fixing the problem, great workThank you for your kind words! We are thrilled that you had a pleasant service visit!
Not bad
by Levi on 05/10/2022Service was great, very friendly staff but we were quoted $160 over the phone but they added an additional $25 as a “shop fee” when we went to pick it up. There is no explanation as to what this is.Hi Levi, thank you for your feedback and we’re glad to hear that your service was great. The shop fee charge is to account for supplies, chemicals, tools, etc. used during your visit. Normally we include these in our estimates upfront, so there is no confusion. I apologize if we did not this time. We’ll correct this with our team to ensure there’s no confusion next time you come to see us. Michael Wims General Manager
Local Business
by Chris on 05/09/2022Fast and friendly service. Great communication through the entire process.Thank you for being our customer, we appreciate your kind words, Chris!
Dead Transmission
by RLM on 05/09/2022They were good to deal with and more than met my expectations on the repair that I had done.Thank you for your kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!
Great service
by Denise on 05/09/2022Everyone at the dealership was very helpful.Thanks for your feedback!
Thanks for your feedback!
JWT
by Johnny Taylor on 05/07/2022Service department makes appointments so it easier when you have to wait. I had my oil changed and tires rotated. About a thirty minute wait. Always good service!Thank you, Johnny! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!
Great service
by Everett Hill on 04/23/2022updated 05/09/2022Ease of scheduling, fast service.My third Traverse
by Johnny Taylor on 05/05/2022Gene Messer Chevrolet is a great place to buy a new vehicle. The General Manager, Michael Wims, does a great job of getting you in a new vehicle. My salesmen, Jonathan Lucio, was great with the details and you can count on his help even… after you drive off the lot. A great experience.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Gene Messer Chevrolet Team
Gene Messer Chevrolet is a great place to purchase a vehicle. The General Manager, Michael Wims, will get you in a new vehicle. Our salesman, Jonathan Lucio, does all the the little things for you, even after you drive your new vehicle off the lot he is still available to answer all questions.
Very pleased
by Jenny Craddick on 05/05/2022Very happy with this dealerships service department! They were very timely and had great customer service. Answered all my questions with a smile which is rare in this world these days. I didn’t buy my vehicle from them because I was in a… hurry to buy one and they didn’t have what I wanted in stock, but If their sales department is anything like their service, I will definitely look at buying my next vehicle with them!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Gene Messer Chevrolet Team
Horrible Service
by Barton on 05/05/2022This service department is very unorganized. A 2 hour fixed turned into a 8 hour job. Nobody would return my call when I would inquire about when it would be ready. Then when I did pick it up they didn't fix one of the issue cause the said… they didn't have the man power to handle it that day. They were very rude and acted like I was bothering them. Will never go back to them again.I apologize that you experienced this issue during your recent service visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Michael Wims General Manager mwims@GeneMesser.com
Chevy 2500 Service Review
by Tony Davis on 05/02/2022Great service dept. Called this morning to bring my truck in for a recall and oil and fuel filter change. Jerrod got me in and out in 2 hours.Tony, we sincerely appreciate your feedback. Each employee is a valued member of the Gene Messer Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Gene Messer Chevrolet Team
Bought a used car
by Reuben Gonzales on 05/03/2022I bought a used car in April 2022 and the customer service was top notch, I was very impressed with there honesty, because they found a issue that I over looked and told me about it and fixed it. I had a issue after the sale and they are… making it right. Honesty and customer service like that is hard to find in this day and age. The upfront honesty is impressive, and willingness to help and resolve issues was top notch, I will be in the market for another vehicle soon, and they will be seeing me once again.Reuben Gonzales, Gene Messer Chevrolet would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We're glad to hear that you are consistently impressed with the service we offer here at Gene Messer Chevrolet. We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Gene Messer Chevrolet Team
Very quick and easy.
by Melanir on 05/03/2022I had to take my Tahoe in for the recall on the passenger airbag and it was great. Sunday afternoon I got online set up a appointment for Monday at 745 am and took it up there was checked in to get it fixed in a matter of minutes and in… less time than they said I was getting a call to pick it up already. Went to pick it up and it was as easy as leaving it this morning. Super courteous people no hassles and would recommend them to anyone needed this kind of work done.Melanir, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gene Messer Chevrolet for your vehicle needs. Sincerely, The Gene Messer Chevrolet Team
Awesomeness
by Donnie on 05/03/2022Maria was a great sales woman. Up front to the point and very patient. Very friendly. No run around and not a very long wait from sales to finance.Hi Donnie, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, The Gene Messer Chevrolet Team
Driving is something most of us have to do every day. For many it seems like a chore. Gene Messer Chevrolet of Lubbock is here to tell you it doesn't have to be. More than that, we're here to prove it with a revered lineup of new Chevy models and used cars - not to mention expert service, genuine parts and specialized auto repair. That's right; everything you need to transform your daily commute into a joy ride and maintain that sense of satisfaction is right here, under one roof.
If you're in the market for a new truck or vehicle, you'll find it at Gene Messer Chevrolet of Lubbock. You'll also find a team committed to ensuring that you find the right vehicle for you. On our end, that means answering questions, comparing Chevrolet models, and getting you behind the wheel for a closer look.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience finding your Tahoe with us at Gene Messer Chevrolet. Jonathan truly values his customers and we're glad he was able to assist you, even picking you up at the airport! We appreciate your recommendation and hope to see you again for any future vehicle needs. Safe travels! Sincerely, The Gene Messer Chevrolet Team
by Gene Messer Chevrolet on 04/23/2025