Gene Messer Chevrolet

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Gene Messer Chevrolet
1302 S Loop 289, Lubbock, TX 79412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(101)
Recommend:
Yes (15) No (0)
Service Rating
(239)
Recommend:
Yes (15) No (4)
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Dealership Service Review

service Rating
Took way longer than I was told to expect.
Written by John Doe on 05/12/2022

Took was longer than expected and they weren’t able to change my fuel filter because the cap was rounded off. Cap had to be ordered.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Customer Service on 05/16/2022
Dealer Response
Thank you for your feedback. At times, and depending on the circumstances and condition of each vehicle, it can take longer than expected to provide services. It appears that whoever serviced your vehicle prior to us caused the issue you mentioned. We apologize that we were not able to correct their mistake for you. Michael Wims General Manager
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