Gene Messer Chevrolet
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Dealership Service Review
service Rating
Horrible Service
Written byon 05/05/2022
This service department is very unorganized. A 2 hour fixed turned into a 8 hour job. Nobody would return my call when I would inquire about when it would be ready. Then when I did pick it up they didn't fix one of the issue cause the said they didn't have the man power to handle it that day. They were very rude and acted like I was bothering them. Will never go back to them again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 05/11/2022
Dealer Response
I apologize that you experienced this issue during your recent service visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you.
Michael Wims
General Manager
mwims@GeneMesser.com
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