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Gene Messer Chevrolet


1302 S Loop 289, Lubbock, TX 79412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (0)
Service Rating
Recommend:
Yes (15) No (4)
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Dealership Service Review

4 out of 5 starsservice Rating
Not bad
Written by Levi on 05/10/2022

Service was great, very friendly staff but we were quoted $160 over the phone but they added an additional $25 as a “shop fee” when we went to pick it up. There is no explanation as to what this is.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Customer Service on 05/13/2022
Dealer Response
Hi Levi, thank you for your feedback and we’re glad to hear that your service was great. The shop fee charge is to account for supplies, chemicals, tools, etc. used during your visit. Normally we include these in our estimates upfront, so there is no confusion. I apologize if we did not this time. We’ll correct this with our team to ensure there’s no confusion next time you come to see us. Michael Wims General Manager
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