Customer Reviews of Gene Messer Chevrolet
Review type:
Gene Messer Tahoe Experience
Radio issues
by Maria S on 12/14/2023It was friendly and fastThanks for letting us know of your complete satisfaction, Maria. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Gene Messer Chevrolet Team
We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil Service / update computer
by Scott M on 12/08/2023The service was perfect. Everything was taken care of in a timely fashion and with care!Scott, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Gene Messer Chevrolet Team
Unsatisfied!!!!!
by Brandy B. on 12/05/2023Thomas was very rude and everyone I talked about my car acted like they didn’t know what was going or who was working on my car.. my car sat outside the whole time I really don’t think they looked it the whole 2 and half weeks it sat up… there and was never contacted I always had to check on my car..Not impressed
by Parriaga on 12/05/2023I have taken my work truck into this Chevy house several times and it’s always a dice roll. The auto text you get for support is usually non existent. I have had to constantly text and ask the status of my vehicle which took the whole… month of November to repair!! I had to initiate the talks. I would receive messages back that the “part” was still unable to be shipped and that I should extend my rental another week, which is easier said than done these days. It’s sad days when I’m hoping my company gives me a Ford truck next.Amazing people
by Jasmine on 11/18/2023Was such a good experience with amazing people Maria made the car buying experience so easy was so helpfulJasmine, thank you for writing this amazing review for our team! At Gene Messer Chevrolet, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Gene Messer Chevrolet Team
Initial vehicle service
by 2023chevy on 11/09/2023The team at Gene Messer Chevrolet were fantastic to deal with during my initial vehicle service appointment. They accommodated my schedule and were prompt with their service.We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Gene Messer Chevrolet Team
Sales Rep - Lamin Sawaneh
by Divine23 on 10/31/2023No pressure sale, negotiation was fair, close was expedient and Lamin was a pleasure to do business with! I was treated fairly and will buy my next vehicle from Lamin at Gene Messer Chevrolet!Congratulations on your new vehicle! We appreciate the feedback and are pleased that your experience with Lamin was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Gene Messer Chevrolet Team
Oil change service
by Michael O on 10/23/2023Great friendly service. Waited for work to be done. Got out quick.It's fantastic to hear that you received great and friendly service and that your wait time was minimal. Fast and efficient service can make a significant difference in your experience. Safe travels!
New Tires
by New Tires on 09/08/2023Took all day just to get tires from warehouse, but service was outstanding...Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gene Messer Chevrolet Team
Excellent service
by Shane276 on 08/31/2023Very quick and friendly oil change and tire rotation at a reasonable price.We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Compressor replacement
by Cleveland02 on 07/31/2023The length of time from start to finish is way too long. The service department is the reason I will never buy from Gene Messer in the future.Follow-up on Previous review
by Rob Tells on 07/11/2023This is a follow up to my previous review titled "Bad Experience" on 07-08-23. I wrote my review and later messaged Gene Messer through their automated "contact us" platform. Their Service Manager John contacted me and I explained what had… happened He apologized for the misunderstanding and he sincerely wanted to make things right for me. I told him I wasn't sure what could be done now considering the work had already been done. He then offered to do the full system transmission flush I thought I was getting at no cost and set me up for an appointment. As I previously said I had never had an issue at anytime before this with Gene Messer. My previous sales and service experiences had been great. I now wish I would have given them the chance to make things right concidering my past experiences with them before posting my original review. Problems happen, but it's how one responds to the problem that shows a persons or businesses true worth. Thanks John, Jr and Gene Messer Chevy for your excellent customer service.Thank you for taking the time to write such a detailed review of your experience with us! We truly appreciate it. We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, The Gene Messer Chevrolet Team
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Bad Experience
by Rob Tells on 07/08/2023I called in and asked the price for a transmission flush and spoke to a gentleman, but don't remember his name. He quoted me a price of $229. I later called back and spoke to a lady named Ruby. I asked her if I used MOBIL 1 SYNTHETIC LV HP… what the price would be. She left me on hold for over 15 minutes. She came back and stated it would be $360. I told her I was told it would be $229 and that I didnt think using the MOBIL 1 instead of Dex V1 should justify the $130 increase. She said that she spoke to the parts guys and that's what it would cost. I told her I booked an appt with them versus Scoggin Dickey because their price was $229 and Scoggin Dickey was $290. She advised me they would match the $290 Scoggin Dickey price, but that's the best they could do. I agreed to that. My truck has 95k and it was time for the Transmission Flush and was satisfied with the price because other places were $400-$550 (I only called reputable repair shops with good reviews). Plus I bought my truck at Gene Messer and take it to them for my other routine scheduled services. I initially thought I can get this done at the dealership, cheaper. This seemed like a no brainer. So I thought... Before today I have never had a bad experience with Gene Messer. So this review is based on my experience today only. Took my truck in for the Transmission Flush early this morning and when I picked it up later this afternoon I noticed on the receipt that it only took 7 quarts of fluid to do the flush. I knew my transmission took about 11 quarts and doing a flush should take over its capacity. When I asked them how it only took 7 quarts they went and got their tranny guy that did the job to come talk to me. He explained what he did. I asked him if the torque converter was flushed as well. He said "no that would take a lot more fluid". I told him I wanted a full flush because I knew the issues Chevy's 8 speed transmissions had and that the MOBIL 1 SYNTHETIC LV ATF HP is GM's fix. I told him mine didn't have any issues but that I wanted to get in front of any possible problems. I thanked him because in my opinion it wasn't his fault. I told Ruby that I had wanted a full flush. She said that I said I wanted my lines and cooler flushed. I told her that is not what I said. She then told me that a full flush would have cost me over $1200. I told her no it wouldn't because I would have taken somewhere else. I was quoted $400-$550 at another places with the exception of Scoggin Dickey's $290. If you call any quality auto service place and ask for a "transmission flush" what they price you for is a complete system flush. Not 1 will ask you if you just want a pan drop with the lines and the cooler flushed or if you want a complete system flush. NOT ONE... AND I SURE WASNT ASKED THAT BY THE GENE MESSER SERVICE CENTER. If I wanted that I would have done a pan drop myself. Because what they did is just a little better. Then to try and say I said something I didn't say to try and justify the mistake made it worst. I told Ruby "Oh well it is what it is I guess huh?" She seemed just fine with things ending like that. So now I'm running around with a blend of 7 qts of new oil and probably about 4 qts of old oil. Is it better then all old oil? Yes... But it's not what I wanted and not what I thought I was getting. I guess the old saying you get what you pay for held true today.Please see my follow up 5 star review. I requested a call back from Gene Messer and they resolved my issues beyond expectations. I should have given them a chance to resolve my problem before submitting my review.
Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. John Dillon
New fob
by Teresa D. on 06/23/2023I am very pleased with the work that was done. But it took a little longer than I was promised.Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Gene Messer Chevrolet
Vehicle service
by Richard on 06/22/2023Received fast and friendly serviceWe appreciate you for letting others know about your experience, Richard! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gene Messer Chevrolet Team
2023 Kia Seltos
by StacyJames on 06/14/2023The staff was super friendly from my salesman to the finance guy. I have bought cars before and always found it to be draining because of the time involved. Not this time it was quick from the test drive to signing the paperwork. Probably… 2 hrs max. No haggling or going back and forth with offers, etc . I would definitely buy here again!!Congratulations on your new 2023 Kia Seltos, Stacy! Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Gene Messer Chevrolet Team
Service Advisor
by Steven L on 06/05/2023Purchase part from parts department, paid with my Chevy points. Service advisor checked me out. Very professional. Good customer service.Thank you so much for the wonderful compliments, Steven! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again! Sincerely, The Gene Messer Chevrolet Team
First service experience and so far so good
by Shane116 on 08/13/2022Fast friendly oil change in a comfortable waiting area. The price was VERY reasonable! So far my experience has been a very positive one!Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Gene Messer Chevrolet Team
Awesome
by El Tornado on 08/12/2022I found out a recall was to be done, I scheduled and arrived to be greeted by anyone I ran into. Offered coffee and a ride home. Part came in as promised and truck was ready as promised. Service like I received is not found anywhere. ThanksIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Gene Messer Chevrolet Team
The works
by LaVerne Williams on 08/08/2022They are professional and keep you informed on the status of your vehicle.Thanks for your awesome review, LaVerne! We're very happy to hear that our team was of such great help to you. They takes pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Gene Messer Chevrolet Team
Handy as always!
by Justin on 08/06/2022Handy and friendly service as always!Thank you for the feedback. We thank you for your business and look forward to your next visit!
Driving is something most of us have to do every day. For many it seems like a chore. Gene Messer Chevrolet of Lubbock is here to tell you it doesn't have to be. More than that, we're here to prove it with a revered lineup of new Chevy models and used cars - not to mention expert service, genuine parts and specialized auto repair. That's right; everything you need to transform your daily commute into a joy ride and maintain that sense of satisfaction is right here, under one roof.
If you're in the market for a new truck or vehicle, you'll find it at Gene Messer Chevrolet of Lubbock. You'll also find a team committed to ensuring that you find the right vehicle for you. On our end, that means answering questions, comparing Chevrolet models, and getting you behind the wheel for a closer look.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience finding your Tahoe with us at Gene Messer Chevrolet. Jonathan truly values his customers and we're glad he was able to assist you, even picking you up at the airport! We appreciate your recommendation and hope to see you again for any future vehicle needs. Safe travels! Sincerely, The Gene Messer Chevrolet Team
by Gene Messer Chevrolet on 04/23/2025