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Gene Messer Chevrolet


1302 S Loop 289, Lubbock, TX 79412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (0)
Service Rating
Recommend:
Yes (15) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Not impressed
Written by Parriaga on 12/05/2023

I have taken my work truck into this Chevy house several times and it’s always a dice roll. The auto text you get for support is usually non existent. I have had to constantly text and ask the status of my vehicle which took the whole month of November to repair!! I had to initiate the talks. I would receive messages back that the “part” was still unable to be shipped and that I should extend my rental another week, which is easier said than done these days. It’s sad days when I’m hoping my company gives me a Ford truck next.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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