Gene Messer Chevrolet

I called in and asked the price for a transmission flush and spoke to a gentleman, but don't remember his name. He quoted me a price of $229. I later called back and spoke to a lady named Ruby. I asked her if I used MOBIL 1 SYNTHETIC LV HP what the price would be. She left me on hold for over 15 minutes. She came back and stated it would be $360. I told her I was told it would be $229 and that I didnt think using the MOBIL 1 instead of Dex V1 should justify the $130 increase. She said that she spoke to the parts guys and that's what it would cost. I told her I booked an appt with them versus Scoggin Dickey because their price was $229 and Scoggin Dickey was $290. She advised me they would match the $290 Scoggin Dickey price, but that's the best they could do. I agreed to that. My truck has 95k and it was time for the Transmission Flush and was satisfied with the price because other places were $400-$550 (I only called reputable repair shops with good reviews). Plus I bought my truck at Gene Messer and take it to them for my other routine scheduled services. I initially thought I can get this done at the dealership, cheaper. This seemed like a no brainer. So I thought... Before today I have never had a bad experience with Gene Messer. So this review is based on my experience today only. Took my truck in for the Transmission Flush early this morning and when I picked it up later this afternoon I noticed on the receipt that it only took 7 quarts of fluid to do the flush. I knew my transmission took about 11 quarts and doing a flush should take over its capacity. When I asked them how it only took 7 quarts they went and got their tranny guy that did the job to come talk to me. He explained what he did. I asked him if the torque converter was flushed as well. He said "no that would take a lot more fluid". I told him I wanted a full flush because I knew the issues Chevy's 8 speed transmissions had and that the MOBIL 1 SYNTHETIC LV ATF HP is GM's fix. I told him mine didn't have any issues but that I wanted to get in front of any possible problems. I thanked him because in my opinion it wasn't his fault. I told Ruby that I had wanted a full flush. She said that I said I wanted my lines and cooler flushed. I told her that is not what I said. She then told me that a full flush would have cost me over $1200. I told her no it wouldn't because I would have taken somewhere else. I was quoted $400-$550 at another places with the exception of Scoggin Dickey's $290. If you call any quality auto service place and ask for a "transmission flush" what they price you for is a complete system flush. Not 1 will ask you if you just want a pan drop with the lines and the cooler flushed or if you want a complete system flush. NOT ONE... AND I SURE WASNT ASKED THAT BY THE GENE MESSER SERVICE CENTER. If I wanted that I would have done a pan drop myself. Because what they did is just a little better. Then to try and say I said something I didn't say to try and justify the mistake made it worst. I told Ruby "Oh well it is what it is I guess huh?" She seemed just fine with things ending like that. So now I'm running around with a blend of 7 qts of new oil and probably about 4 qts of old oil. Is it better then all old oil? Yes... But it's not what I wanted and not what I thought I was getting. I guess the old saying you get what you pay for held true today.