Customer Reviews of Sterling McCall Honda
Review type:
Glad I meet Julie
Service
by Ann9634 on 02/09/2024My service provider Keisha was helpful and responsive to my needs for service.It's fantastic to hear that you had a great experience and that Keisha provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Convenient service
by Dawna713 on 02/08/2024It was easy to make an appointment online. The service was done in a timely manner. The waiting room was comfortable. The representative was friendly and kept me informed.Thank you for sharing your positive experience! We're thrilled to hear that making an appointment online was easy, the service was timely, and you found the waiting room comfortable. It's great to know our representative was friendly and kept you informed. We appreciate your business and look forward to serving you again.
Worse experience ever.
by Dtshort on 02/02/2024Too long to mention. Sales manager was rude. General manager won’t return an email. Worse experience ever. Stay away from this one.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
I apologize that you experienced a problem. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at pchristian@sterlingmccallhonda.com. Kim Eddy General Manager
Replaced tire
by Ronald B on 01/24/2024Ordered tire, installed, and aligned. Quick and courteous service.We are thrilled to hear that you had a quick and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great service dept
by Tx1drvr on 01/20/2024Brought car in for service. Was kept informed by service advisor the whole process. Very happy with dealerWe're delighted to hear that you had a positive service experience! It's great that the service advisor kept you informed throughout the process. We appreciate your satisfaction and look forward to serving you again!
Service Dept.
by Readytoroll on 01/18/2024This was honestly my best experience except buying my car years ago. Roel I hope I spelled his name correctly because every thing I asked him he had the service guys check. I felt like I left with my car safe and fixed.We're delighted to hear that your recent experience was your best since buying your car years ago. It's fantastic that Roel took care of your concerns and ensured that everything you asked for was checked by the service team. Feeling confident and secure in the condition of your car is a top priority, and we're glad to have met your expectations. Thank you for choosing us, and we look forward to serving you again! Safe travels!
76,000 mile service
by Scrappa on 01/10/2024Timely and professionalWe are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Best Service Experience
by Rob Scraper on 01/09/2024My service rep was Jessie and he gave me the best experience having my car serviced ever. Always kept me informed and answered all my questions promptly. Thank you Jessie!It's fantastic to hear that you had a great experience and that Jessie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service appointment
by Love Hondas on 01/04/2024Not a good experience this time. All of the service people I usually have are always very thorough and professional however Diego was not. Plus he failed to do one of the main repairs I requested, when I brought it to his attention he… admitted that he forgot then said it was too late because the service are was already closed. Price paid was fair because I had a coupon, but quotes for other repairs I was told I needed were extreme.I apologize that you experienced a problem. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at wilsolano@sterlingmccallhonda.com Thanks Kim Eddy, General Manager
Battery change
by NVA 1973 on 12/29/2023Our service man Roel Garza went out of his way to provide what we needed. He was kind and courteous..It's fantastic to hear that you had a great experience and that Roel went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Change the oil
by RitaRuiz on 12/27/2023Very good . I did not have to make an appointment that is very dificilt for me .We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Honda Accord
by Joe Holmes on 12/21/2023I have always had and have a great experience going to Sterling McCall Honda to getting my service done on my 2018 Honda Accord. While walking in the door, I was greeted right away by Ms. Keisha Clark. She answer all my questions and… concerns to getting my Honda Accord serviced and completed in a timely manner. I will continue bringing my vehicle to Sterling McCall Honda. Great work and a very relaxing waiting area. Also the young lady at the cashier took care of my in a timely manner. Great work guys.Thank you for choosing Sterling McCall Honda! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Keisha and her dedication to providing you with an excellent service experience. We look forward to your next visit!
Jessie Ybarra
by BBaildon on 12/13/2023Jessie is awesome! There are two Honda dealerships much closer to me than Sterling McCall in Kingwood but I make the drive there for all service for my vehicle because of the great customer service I receive every time.It's fantastic to hear that Jessie's service has been consistently exceptional at Sterling McCall Honda! Building that kind of trust and satisfaction with customers is invaluable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car repair service
by ToniaBr on 12/07/2023I give Sterling McCall Honda 5 stars because of how they do their services. Jacob was my service tech and he was awesome. He didn't just tell me what was wrong with my vehicle but Honda does a video underneath the vehicle showing all parts… that damaged so you're not just taking the techs word but you actually see the parts that need repaired, that was awesome! It shows Honda take pride in service and you can trust them. Jacob was there to walk me through the whole process.It's fantastic to hear about your exceptional experience at Sterling McCall Honda! The use of video to show the damaged parts underneath your vehicle is a great initiative, providing transparency and building trust in the service provided. Having a service tech like Jacob who not only explains the issues but also guides you through the entire process adds tremendous value. It's clear that Sterling McCall Honda takes pride in our service and ensures customers feel confident and informed about their vehicle repairs. Your five-star rating reflects the quality and transparency of our service! We appreciate your business. We look forward to assisting you in the future.
Efficient Service
by owalters423 on 12/04/2023I’ve been going to this location for the maintenance on my Honda Accord for about 3 years and have never had any issues. I love the ease of scheduling online and always very efficient.I’m in and out in no time.It's great to hear about your positive experiences at Sterling McCall Honda! The convenience of scheduling online and the efficiency of their service, allowing you to be in and out quickly, can make the maintenance process hassle-free. Consistency in providing excellent service over three years is c ertainly commendable. Thank you for your business!
Good purchase experience
by TXbuyer on 11/30/2023Every effort was made to find vehicle we were hoping to purchase. Salesperson was helpful, honest, and efficient.It's great to hear that your experience at Sterling McCall Honda was positive! Having a salesperson who is helpful, honest, and efficient can make the car-buying process much smoother and more enjoyable. Congratulations on your new vehicle!
Daughters Honda Service
by Patrice on 11/23/2023Our experience was exceptional. We frequently visited the service department for all repair needs and we are always satisfied withe the service. Pricing is reasonable and staff is excellent.We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Shane OBannon 5 stars!
by Michael on 11/18/2023All of my expectations were exceeded! Shane took the time to explain the mult-point inspection and the technician’s recommendations. The battery was replaced and the pricing for parts and labor beat the local parts house’s price for the… battery alone!We are thrilled to hear that you had an exceptional experience at Sterling McCall Honda! Shane's thorough explanation of the inspection and the technician's recommendations likely provided valuable insight into your vehicle's condition. Plus, getting a competitive price for both parts and labor, especially beating local prices, is a win. Thank you for your business!
Great job
by Jdavis2011 on 11/15/2023D'Anna was great in getting problem diagnosed and an affordable solution.It's fantastic to hear that you had a great experience and that D'Anna provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Conrad 09 on 11/14/2023Planning a trip and needed to be sure the car was in good shape. Quick service, good price, extremely courteous staff. And they washed my car!It's fantastic to hear that you had a terrific experience at Sterling McCall Honda! Quick service, fair pricing, courteous staff, and the bonus of a car wash—it's the little things that can make a big difference.
Key Replacement/Programming
by Stephanie M. on 11/05/2023My service advisor was Shane O'Bannon at the dealership. I was quite frustrated because it was taking longer than expected. However, Shane was very kind and calm with me. He explained the situation and double checked everything was taken… care of properly.We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Shane went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!
Sterling McCall Honda is dedicated to providing you with an ownership experience worth raving to your friends about. That includes new models (i.e., the Accord, CR-V, Civic, Odyssey and Pilot, financing and everything in between, including genuine Honda parts & service.
Let's start by talking about this year's editorially acclaimed new models. From intuitive safety features to contemporary silhouettes; connectivity technology to available, first-class comfort features; the new Honda lineup promises to meet every criteria on your short list. And, you don't have to take our word for it either. One test drive in Kingwood-area favorites such as the new Honda will tell you everything you want to know.
Not in the market for a new car? Whether you're driving on a budget or simply prefer something more broken in, Sterling McCall Honda knows you want topnotch quality in your next used car. Keeping this in mind, we make every effort to ensure each used Honda we offer is spotless and reliable.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Michelle V, thank you for taking the time to leave a review for us at Sterling McCall Honda. We're happy we could meet your expectations!
by Ty Williams on 01/08/2025