Sterling McCall Honda
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Service appointment
Written byon 01/04/2024
Not a good experience this time. All of the service people I usually have are always very thorough and professional however Diego was not. Plus he failed to do one of the main repairs I requested, when I brought it to his attention he admitted that he forgot then said it was too late because the service are was already closed. Price paid was fair because I had a coupon, but quotes for other repairs I was told I needed were extreme.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Laura Villalobos on 04/03/2024
Dealer Response
I apologize that you experienced a problem. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at wilsolano@sterlingmccallhonda.com
Thanks
Kim Eddy, General Manager
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