Dennis Eakin Kia
Customer Reviews of Dennis Eakin Kia
Review type:
Great Service!!!
by TiVines on 07/11/2025updated 07/16/2025Friendly and professional customer service. Service for car was fast and efficientCar Trouble? Dom’s Got the Drive to Help!
by Theresa K on 07/08/2025As a woman, navigating automotive services can sometimes be daunting. I initially walked in feeling a bit anxious, uncertain about which additional services to request, but I knew I wanted to address the persistent vinegar-like odor that… would accompany my engine start. My apprehension was quickly alleviated upon seeing that Dom would be assisting me. During my previous service appointment, I was impressed by his professionalism, kindness, and patience, qualities that truly stood out. Despite how busy he might be, Dom consistently makes a point to acknowledge customers promptly and creates a welcoming atmosphere. His genuine enthusiasm for his work is evident, and it significantly enhances the customer experience. As an operations manager of a busy dental organization, I understand the importance of quality service and the challenge of finding dedicated, skilled employees. Dominick exemplifies what a top-tier employee should be—attentive, caring, and committed to excellence. While I am only one customer, I hope this message conveys my sincere appreciation for his exceptional care and concern for every individual who walks through your doors. He is a valuable asset to Dennis Eakin Kia’s Service Department, and I believe he deserves recognition for his outstanding contributions.Keep your vehicle safe and you be happy here!
by Ms Mary851 on 12/04/2024Harolyn (service advisor) took time to explain what was being done, why it was necessary, and how much it would cost. This was my first visit after my free service warranty expired. She also was on time with her estimate of how long it… would take. I appreciate their service as I'm 40 miles closer to the dealer I bought my car from and choose to drive the extra miles to Killeen for Kia service.SPECIAL TREATMENT
by S Harris on 05/09/2024The service department always makes me feel special. I love the complimentary coffee. The waiting area is quiet and comfortable. The service rep kept me informed as to the status of my vehicle.
Customer Service Extraordinaire!
by Nikkola Bell and James Hawkins on 05/03/2022My Service Tech Billy! Friendly, knowledgeable, and went above and beyond to make my experience flawless and enjoyable.Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, The Dennis Eakin Kia Team
Every thing went very well with no problems or hassles
by Larry Harms on 03/26/2022I thought the rep handling the in processing and out was very good, friendly, and very knowledgeable and will continue to do service here.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, The Dennis Eakin Kia Team
Excellent Service
by G C on 01/15/2022The service department is always courteous and professional.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Dennis Eakin Kia Team
Wonderful Experience!
by Destiny T on 05/27/2021Service Advisor Billy Baker was extremely helpful and informative throughout my time at Dennis Eakin Kia. He kept me informed throughout my transaction would 10 out of 10 recommend to family and friends.Destiny, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Billy does for Dennis Eakin Kia and our customers. Hope to see you again soon! Sincerely, The Dennis Eakin Kia Team
Always great service!
by Lisa E on 10/07/2020It was excellent as always. I came in and was acknowledged and waited on right away. We discussed the need for an oil change and decided on the fuel injection check-up instead, as the car had had an oil change recently. Mr. Barker said it… would be about an hour and it was. He went over everything that was done, asked if I had any questions (I didn't; his explanations were thorough), and got me on my way. Wonderful!Thank you so much for the excellent feedback, Lisa. It is great to hear everything went well for you. Please let us know when we can assist you again! Sincerely, The Dennis Eakin Kia Team
Amazing!
by Bre on 03/03/2020They always friendly and always getting to the bottom of things.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Dennis Eakin Kia Team
Great work
by Roshawn on 03/01/2020It was great the staff was friendly and sweetThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Dennis Eakin Kia Team
Always Satisfied
by Doug O on 12/28/2019The service member was friendly and after informing me of preventive maintenance I had missed completing on my Rio, explained the Sunbit program that would allow me to pay over time.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Dennis Eakin Kia Team
Great service start to finish
by Rickyross on 10/09/2015I purchased my truck from the used lot where first of all they were the only people willing to help me get what I wanted and not try and get me in what they needed to sell. Then I chose to get the extended warranty on my truck since the… factory warranty was almost up thinking it would be nice to have, well I'll tell you I'm glad I did the transmission was starting to slip and I didn't know what to do. So I took it back to them hoping there service department was just as good as the sales and it was even better they didn't try and feed me any lies or get me to get extra stuff they just fixed it got me a rental car and I only had to pay my deductible talk about a relief. Then my wheel bearings started to make a noise and it had been a year or so, so I wasn't sure if my warranty was still good so I took it back in and I didn't even have to ask if it was cover they had already called and found out I was still good to go the team at Dennis Eakin are some of the most professional and honest people I have had the pleasure of dealing with. Thank youThey really took care of us
by dnamcinelly on 01/14/2013updated 08/31/2025Last year, we started getting a check engine light and the code meant it was one of 2 things wrong. Dennis Eakin chose to repair the item that most commonly goes bad and had to special order the part. They gave us a vehicle to use in the… meantime. A few days later, the light came back on. We took the car back in and they replaced the other part at no cost to us and the repair took less than an hour. They explained everything to us, did their best to keep the costs low to us and really took care of us.Thank you for this review! I am pleased to hear that you came to our service department when your check engine light came on. It's great to hear that when the problem arose again we were able to repair it at no cost to you. We hope to see you again for any other service needs you have in the future. Make sure to follow us on Facebook and Twitter for current news and offers. Regards, Kimberley Eakin - General Manager keakin@killeenkia.com
My favorite place in Killeen!
by texascutie on 02/10/2012updated 08/31/2025Chris Curry & Kimberly Griffin are the most helpful & kind service duo in Killeen! I live in Temple so it isn't always easy to schedule srevice, but every time I call they are willing to help however they can! I am a demanding customer but… they seem to meet my needs every time!Thank you for writing this great review on our dealership! We strive to provide the highest levels of customer service and satisfaction for our clients and we're thrilled to hear that we have met that goal with you. We look forward to seeing you in the future. Be sure to check us out on Facebook and Twitter to be eligible for our exclusive specials. Regards, Kimberley Eakin - General Manager keakin@killeenkia.com
service after sale
by centex48 on 01/11/2012updated 08/31/2025service dept is always friendly and does work within time frame. had problem with our headlights not being bright and were replaced without hassle and problem fixed.Thank you for letting us know how we're doing. We're glad to hear that your headlights were fixed and are working fine. If you have any other concerns with your vehicle, please let us know and we'd be happy to help you. Don't forget to like us on Facebook and Twitter and you can see our special deals. Thanks again for choosing Dennis Eakin Kia! Regards, Kimberley Eakin - General Manager keakin@killeenkia.com
New GPS
by djbolluyt on 01/26/2012updated 08/31/2025My GPS went out on my new Sorrento. I went in to Dennis Eakin and they tried to fix it but couldn't so they ordred me a new one and had it installed within 5 days. And were actually able to install it a day early due to a conflict with my… work schedule.Thank you for taking the time to let us know how we're doing! We strive for excellent customer service and it's great to hear that we could help accommodate you with your work schedule. If there is anything else we can do for you please don't hesitate to contact us. Be sure to check us out on Facebook and Twitter to see our special offers. Regards, Kimberley Eakin - General Manager keakin@killeenkia.com
Thank you! We are thrilled to hear about your positive experience at Dennis Eakin Kia. Our team strives to make every customer feel special and well taken care of. We are glad you enjoyed our complimentary coffee and comfortable waiting area. We look forward to welcoming you back for your future service needs. Sincerely, The Dennis Eakin Kia Team
by Dennis Eakin Kia on 05/10/2024