Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Great experience
by Paola on 08/31/2022David Lewis has assisted me for the last 2 years, including my last service on august 26th. He is not only great at customer service, but also very helpful and detailed on suggestions. Thanks David and AutoNation for another year of… excellent service!Hi Paola, thank you so much for your positive comments about AutoNation Ford Katy! Please let us know if there is anything else we can do for you; we are more than happy to help!
Personalized Service
by Artie Burke on 08/11/2022Randy Linney is a wonderful service advisor. He is patient, a good listener and follows up. He reviews the history and makes recommendations based on your mileage needs as well as driving conditions and your specific concerns if any.Hello Artie, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent Experience - A+
by MiamiNick on 08/03/2022I purchased a Powerboost and had it delivered to Florida. Chris F. handled my purchase from start to finish and he was exceptional… extremely knowledgeable of the entire Ford lineup, the latest offers, and was very communicative along the… way. I would recommend this dealership to anyone that is looking for a Ford. I will definitely purchase my next vehicle here and I will look for Chris!Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.
New Ford Maverick Wow!
by Jim from Katy on 07/27/2022Just got my new 2022 Ford Maverick after a very long 8 month wait. The Autonation Ford dealer in Katy did a great job holding my hand during the long long wait. My Sales guy was always quick with updates and information each month.… Their staff did a great job once the truck arrived getting it ready to go. Probably the best car buying experience I've ever had.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Love my car - great transaction!
by Erica S on 07/21/2022I found a 2017 Lincoln Navigator on AutoTrader and called. I was connected with Venise Hunter. She got me the information I needed quickly and about 40 minutes later I arrived, met with her and test drove the vehicle. I decided to purchase… it. The buying process was quick and easy with no issues. No haggling over the price - what you see advertised is what you get. Overall I can say it was a great process, Venise answered any questions I had and overall it was a smooth transaction. I love my 'new' car! Thank you for everything!Hi Erica, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great Service!!
by Ed Benavides on 06/12/2022Very detailed oriented service, gets the job done!!Hi Ed, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Go somewhere else
by Kevin on 06/05/2022I was planning on writing this review after the contract was fulfilled. But they keep requesting a review as well as referrals , so here you go. We have had 4-5 interactions with this dealership. Only one of those interactions were… positive. I guess I’m a slow learner. But in this market it is hard to find what you want. The latest interaction was three weeks ago. I purchased a preowned F150. There are two items needed to complete this transaction. 1. A second key. 2. Weather-tech floor mats (due to the fact that the floor mats were missing). I was told the second key could be picked up anytime. I went to pick it up on Friday, not only could they not cut and program the key&fob, my salesman didn’t even know if they had a key&fob on the property. He was supposed to check on it and let me know if I could pick it up today (Saturday). I never received a call. The floor mats we’re supposed to be here in 1-2 weeks. It has now been 3 weeks. I have to call to get an update since there no follow up from my salesman. Honestly at this point I would appreciate it if another dealership could complete these two remaining items. Thank youHi Kevin, we are deeply disappointed by your experience at AutoNation Ford Katy. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8949 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
6/10/22 Update Week 4. I kinda have the extra key, but still no mats. Monday I received an email from the salesman saying I could come pick up my extra key on Thursday between 10-12. I told him I would be there at 10am. So yesterday I arrived 5 minutes early and was told it would take 1-1.5 hours to get my key. 2.25 hours later he brings me my extra key. The fob was programmed but the key was not cut! They can’t cut it and I’ll have to come back again to get it cut….?? Wednesday I received a reply from my previous review. It requested that I call the dealership and talk to the General Manager. I called and left a message Wednesday, it has been 2 days later and I still haven’t received a call back. Yesterday when I was there I asked to see him and he wasn’t there. I left my business card with a message to call me. No contact yet. It appears this lack of customer service perpetuates from the top. The aftermarket rep did call me, he didn’t have an update but at least he is communicating.
Great experience!
by Green Lizard on 03/30/2022Out salesman was George. He was very knowledgeable, polite and professional. We had looked online and found exactly what we were looking for. When we got there, he had the keys waiting. It didn't take long at all to head home in our new… Ford Edge. I would recommend anyone wanting to purchase a new Ford to go to AutoNation Ford Katy. Daniel in the financial department was very nice to work with. The process was quick and easy. Overall a great experience!Hi thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Salesman
by MD on 02/13/2022Michael was extremely knowledgeable about the SUV. He was able to answer all of my questions. The process was very easy and streamlined. I did not like the financial / paper signing process. Financial gentleman was extremely pushy… about buying a maintenance agreement.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Customer Service
by Elmer Schelling on 11/01/2021Bought an Expedition there in July 2021. They were eager to sell it and eager to sell maint. contract and extended warranty. But I can't get them to send me copies of those contracts even though I have contacted them multiple times. And… their phone system keeps sending you back to the original greeting also. Their customer service doesn't deserve a 1.Hi Elmer, we are deeply disappointed by your experience at AutoNation Ford Katy. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Recall not repaired. Issue is worse after repair than before
by Dissatisfied Recall Work on 10/17/2021Understandably that all repair shops are currently overwhelmed, but the cam phaser repair only made my engine noise worse. Was told to drive it anyway until a service engine light comes on as drive train is under warranty to 60k miles. Not… acceptable for a $70k truck and I regret buying it.Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Great Experience!
by Jason Allen on 10/01/2021I would definitely recommend AutoNation Ford Katy to anyone that is looking for a vehicle. My salesperson was Cecil, and he was very knowledgeable and communicated effectively. He is very polite and extremely patient with all of our… questions! A+++++Thanks so much for the warm recommendation of the team here at AutoNation Ford Katy. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Randy is the best!
by Monica Barrera on 08/28/2021Randy was my service advisor and he was a pleasure to work with. He always called and gave me updates on my cars status. Very professional.Hi Monica, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! If you have any further questions, please give us a call. We're always happy to help! Take care!
Nice folks!
by arch on 08/02/2021The folks at AutoNation Ford Katy have been a real joy to interact with! My salesman is James Mainer and he was super knowledgeable, communicative and friendly. Always with a smile, always accommodating. Ryan (GM), Nic (sales mgr), Eugene… (aftermarket gear mgr) and Mike (finance) were all just terrific, too. It’d been a few years since we last purchased a new car and it came from here, too. I keep coming back because of these fine folks. We love our little Ranger and look forward to many more years of excellent service, courtesy of AutoNation Ford Katy. Thanks all!Arch, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Not very pleased with the service
by Taylor74 on 07/01/2021Was told repair (warranty and recall) would take 7-10 days to complete. It took a month! I had to call weekly for updates as I never received an update initiated by the service dept. The loaner vehicle they provided was filthy inside,… food trash, crumbs etc all over the seats/floor. I was told loaner came with eztag that I could use as an added perk. When my vehicle was finally ready, I was told they would detail it for me since they had my vehicle so long. When I picked it up, my vehicle was more dirty than it was when I dropped it off a month before! In my haste to get my vehicle back I mistakenly forgot to put gas in to match what it was when I got the vehicle a month prior. Not only did they not detail...or even simply wash my vehicle, they charged me twice the market rate of gas, and a week later charged my cc for the eztag that I was told I could use!! My windshield wipers no longer work, not sure if due to the work they did under the hood, but I'm afraid to bring my vehicle back there and not get it for a month!Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Horrible service
by Unsatisfied on 07/01/2021Bought a 2021 ford explorer ST, within the first 2 weeks, airbag warning light came on, had to drop it off and they kept for over 3 days, then a month after my horn suddenly started to sound distorted, made an appointment through the app,… went there on a saturday to be told that they had no rentals or loaners on saturdays, rescheduled, went back to be told that they didnt have the part and that they would order it, it is now june and i was told that it would take 3-4 months to get the horn fixed because the entire front bumber has to be uninstalled in order for the tech to fix the horn, absolutely horrible service, i never had so many issues with any of my Chevrolet cars! Never again!Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
New Ford Ranger from AutoNation in Katy
by Joseph_B on 06/28/2021This was one of the best buying experiences I have had in a while. Everything about it was great and I am loving driving my new truck.Joseph, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Katy. Drive safe, and we'll see you on the road.
F-150 Purchase
by JohnShoe on 06/17/2021The overall experience was very professional and basically hassle free, with limited inventory due to chip availabilities Katy AutoNation was able to deliver the F-150 with all the requested options. Spray in bed liner completed the same… day of purchase, the entire staff were very accommodating and knowledgeable of vehicle specifications. An area of improvement would be dedicated customer parking, other than a few handicap spaces and 2 dedicated spaces for electrical vehicle charging it was a free for all. The entire facility was first class but was taken back with a lower valued Maserati displayed on the showroom floor, didn’t compete with F-150 sitting close. Just by humble marketing view!John, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Recall notice
by Mike Pigozzi on 06/09/2021James Thompson did an excellent job on my recall notice despite parts being on back order till July. He went out of his way to find the parts from another customer who did not show up for service when scheduled. I know most people would… have taken the easy way out and said too bad but he got my car back to me right away and I am extremely thankfulMike, thank you for your kind review; we are happy to pass along your comments to James here at AutoNation Ford Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Awesome service
by Heather on 05/31/2021The dealership was very prompt and very detailed in explaining what needed to be done. Would highly recommend.Hi Heather, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Registration and Title issues on New Vehicle
by AM Torr on 05/21/2021Purchased a Ford F150 via Autonation. Paid in Full with sales and registration/ title fees and Auro was shipped to me in Wyoming with no issues with temporary tags in March 2021. After weeks of excuses and sending not less than 4 sets of… documents by fedex back to Autonation Ford Katy, the vehicle has still not been registered or title paperwork done. The process does not take long in WY and there has been no delays due to Covid. County clerk office has informed me on several calls to them that Autonation Katy Ford has not submitted paperwork or payments ( they keep records of all transactions and communications) and my emails / calls to Finance Department and GM are not being returned. I'm very surprised that this is happening given the ratings I have seen - The F150 is great but this dealer is certainly not customer focused and responsive.Hi, thank you for taking the time to let us know about your recent experience. We take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024