AutoNation Ford Katy
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Dealership Service Review
service Rating
Recall notice
Written byon 06/09/2021
James Thompson did an excellent job on my recall notice despite parts being on back order till July. He went out of his way to find the parts from another customer who did not show up for service when scheduled. I know most people would have taken the easy way out and said too bad but he got my car back to me right away and I am extremely thankful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Dorothy Smith on 06/11/2021
Dealer Response
Mike, thank you for your kind review; we are happy to pass along your comments to James here at AutoNation Ford Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
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