AutoNation Ford Katy
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Dealership Service Review
service Rating
Recall not repaired. Issue is worse after repair than before
Written byon 10/17/2021
Understandably that all repair shops are currently overwhelmed, but the cam phaser repair only made my engine noise worse. Was told to drive it anyway until a service engine light comes on as drive train is under warranty to 60k miles. Not acceptable for a $70k truck and I regret buying it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Serenity Gibson on 10/22/2021
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
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