AutoNation Ford Katy
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Dealership Service Review
service Rating
Horrible service
Written byon 07/01/2021
Bought a 2021 ford explorer ST, within the first 2 weeks, airbag warning light came on, had to drop it off and they kept for over 3 days, then a month after my horn suddenly started to sound distorted, made an appointment through the app, went there on a saturday to be told that they had no rentals or loaners on saturdays, rescheduled, went back to be told that they didnt have the part and that they would order it, it is now june and i was told that it would take 3-4 months to get the horn fixed because the entire front bumber has to be uninstalled in order for the tech to fix the horn, absolutely horrible service, i never had so many issues with any of my Chevrolet cars! Never again!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sue Tilly on 07/06/2021
Dealer Response
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
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