Customer Reviews of AutoNation Ford Katy
Review type:
A great sale, a nightmare after.
by Brent on 02/20/2025Initially I posted a 5 star review, the sales people were quick and although there were bumps I was generally satisfied. The financing manager Moe, mistook the VIN I was purchasing for another and I had to go through the paperwork twice. He… then failed to collect a down payment on the vehicle which resulted in me needing to jump through the necessary hoops the next day to do so. Ford was holding a promotion to receive a free charger with the purchase of my truck at the time. No one at the dealership was even aware of this and it took me a month of phone calls before they sent me the necessary information get the charger from Ford. My license plates arrived after my paper plates expired and it took several calls to the dealership to get this resolved. The real reason for me posting this review is the federal tax credit. My tax return was denied because the IRS was never informed that my the VIN of the vehicle I purchased was sold as an EV. The sales manager, Eugene Bryant, won't even return my calls on this subject and I'm going to be forced to take legal action to get this remedied. Be careful with these people. Their inability and disinterest in helping after the point of sale is alarming.Buyers Beware!
by PJ on 12/02/2024Buyers Beware. Located a used vehicle at AutoNation Ford Katy (online) on a Friday evening right before the dealership was closing. Spoke to a salesman and made arrangements to see the vehicle at 9am the following day which coincides with… the dealerships opening hour. Got there at 8:45. Drove the vehicle and started the negotiations to trade in my current truck to purchase the new one. Red flag number one....dealer tried to tell me the gears were "slipping" in my current vehicle and although their "expert" on transmissions was not there to assess themselves, he had stated on their PHONE call to him that it was most likely a transmission issue based on the age/mileage of the truck. Obviously this was a ploy to lessen the value of my trade but little did the dealer know that the transmission was recently replaced and still under warranty. Once it was revealed, dealer started back tracking and while initial trade value was low (as expected with most dealers) the final trade value was within KBB standards for condition of vehicle. Crisis averted, sale and trade numbers agreed to and buyers’ agreement formally finalized and SIGNED by BOTH parties around 12:30. Now this is where it gets sketchy. The dealer knew from the VERY beginning the new vehicle was being financed thru a credit union. I was informed that the dealer no longer accepted DRAFTS from credit unions and I would have to provide a CASHIERS CHECK. Being this was on a Saturday, we were limited on TIME because the credit union closed at 1pm. However, the dealer and credit union had exchanged all paperwork, including the buyers agreement PRIOR to the credit union closing. I agreed to come back on Monday morning with the cashiers check and pick up the truck as it had still not gone thru make-ready and was waiting for a lightbulb for a head/tail light that had gone out. Fast forward to TODAY.....first call (around 9am) is from the credit union to let me know that this dealer is BLACKLISTED from having cashier checks issued to them because of problems in the past with obtaining titles. (This information was not available to the loan officer but came from the underwriter as she was processing the loan.) They did however agree to do a draft if the dealer would accept. I immediately called the dealer to discuss. VM's until noon. Finally connect with my sales guy only to find out the dealer SOLD THE VEHICLE SATURDAY AFTERNOON!!! Proceeds to tell me that the buyers agreement WE (dealer and myself) BOTH SIGNED isn't legally binding since there was no money put down. Please note that I ASKED EXPLICITY if ANYTHING else needed to be done to make sure the vehicle was not going anywhere and was told no because the buyers agreement was my commitment to purchase. Obviously I was pissed and called BS on the whole transaction. Their response to me was they have a team of lawyers available if I would like to discuss further. Tried locating ANYONE with ANY authority at this dealership with ZERO success. Could not even getting a receptionist to answer the phone. The only numbers provided to me went straight to VMs. I caution anyone who values their time and money, OR is looking for support during or after the purchase of a vehicle to steer clear of this dealership. Wish I would have read all the terrible reviews written here prior to going there and attempting to do business.DON’T VISIT - Fraudulent Dealership
by MSVirdi on 08/08/2024DON’T VISIT - Fraudulent Dealership, Dishonest Employees and Management, and Bogus Return Policy. Bought a pre-owned Acura MDX on Wednesday 7/31/2024, took it back to Autonation Ford for malfunctioning lane departure on Thursday 8/1/2024,… and when Manager, Maz, saw me coming he acted arrogantly like he has never seen me before when I bought a car less than 24 hrs ago and he was the one who appraised my old car. They kept the car for the day but never got the issue corrected. After picking up the car on 8/1/2024 I texted the sales rep, Danny, and his response was “Out of my hands, someone will call you”. Thereafter I asked him can I use the return policy (BOGUS and SCAM) – but Danny went silent. Even though Danny said someone will call me no one called so I called his Manager, Maz, on 8/2/2024 and he told me Danny would call me on Monday 8/5/2024 but no one called me. It’s been more than 7 days since I bought MDX which means the return policy has expired. More than 4 days since I have been waiting for a call – which proves their commitment and policy are bogus and lie. Both Danny and Maz said you should not use this feature and turn it off – WHAT? These safety features are built for a reason. The solution is simple send this car for sensor alignment to ACURA and get it re-aligned for $450. Autonation is using its return policy as a honey trap that will deliberately make you hold on to your vehicle past the five days so you can't return it any longer. Autonation has no word, doesn’t honor its commitment to customer satisfaction, and honors there on own return policy. Autonation Ford Katy should be not on your list to buy a car, it will be a sour experience worth your time and money.Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Shady Dealership!
by Daisy on 08/01/2024Be warned! We saw a vehicle online so we went check it out and signed a contract the same day even though the vehicle hasn’t gone through inspection and not ready for pick up. After we left and we read the contract again and realized $10k… options were added to our sales price without being told those were options. The financing person, Derek, never asked if we want to add all these window protection, tire protection, extended warranty etc. So we cancelled the contract the next day, which is still within the company’s 5 days money-back guarantee period. The sales person, Sam, told us we can pick up our deposit check, so we drove over an hour there just to be told that they already cashed our check and it will take 3-5 days to process the refund. Over the next two weeks, they didn’t return our voicemail, only reply to our emails saying to check back again and again. We didn’t even pick up the vehicle and lost all the down payment. I would stay away from this shady business at all cost.Hi Daisy, we are deeply disappointed by your experience at AutoNation Ford Katy. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one.
Robb is the Man
by Blaze99 on 07/16/2024If you go to Autonation ask for Robb Snowbarger. He will find you the best deal around.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by German Garza on 07/10/2024Best deal and great attentionHi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mi nuevo Ford Escape 2024
by Lizandra on 04/11/2024Muy profesionales y atentos todos, especialmente Jeffrey que fue quien nos atendio en la compra del autoNos complace saber que tuvo una experiencia tan positiva con nosotros, Lizandra! Si alguna vez necesita ayuda, llámenos. Feliz automovilismo!
Worth the rrio
by Drove 300 on 04/02/2024Great price, great truck, even got a good trade in value on my old truck. The sales and finance guys new their stuff Thank you Darrell and Jaime, the trip from Louisiana was worth it!Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase
by Mariamendoza on 02/14/2024I loved this ford in Katy! Y’all did not disappoint, I got what I wanted and yall took good care of my needs in this new SUV! Thank you Garret for all your helpHi Maria, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
New car
by Busters on 01/31/2024Friendly, and very knowledgeableHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2500 GMC
by Zappoo0 on 01/04/2024The dealership and parking lot was fairly small and the traffic was crazy so it was difficult to test drive the vehicle. Salesman was cool to work with, even though i paid cash financing took a long time. Before driving the vehicle out of… the parking lot someone swiped the front fender and didn't say anything! Now I've have to find someone to fix it. BEWARE Look The Vehicle Over Before You Drive Off The Lot!Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
Update to 2500GMC, the truck had problems right after I got it home. Diesel line was leaking creating large white smoke coming from under the hood and also severe pulling to the left side while braking. Three weeks in the repair shop and $2250.00 later, the truck is repaired. So much for the AutoNation 50 point inspection. Also I have not been able to reach a GM when I have called or left a voicemail to discuss these issues.
2023 F 150 XLT
by amirali on 01/02/2024wonderful experience was recommended from car pro to other dealership but end up with auto nation and the sales person was excellent provide me what i needed up front price and great serviceHi Amirali, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Ford edge 2024
by Abraham on 11/29/2023Bought a ford edge 2024. The sales service was friendly. Good communication. Sales person Made it comfortable environment.Hi Abraham, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
First Car Experience
by Andrea Ch. on 11/29/2023I want to give a shout out to Esteban Arze, amazing personality, answered every question honestly, and amazing customer service. 10/10 i would highly recommend specifially for my spanish only since he helped out my dad just perfectly.Hi Andrea, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
T350 Transit Buyer
by TheMobileDif on 11/07/2023Great experience, all hose we delt with were great help.Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by JHolderfield on 10/26/2023Roman was an amazing sales person and the buying process was super easy. AutoNation did a great job making what is normally a very painful experience very smooth.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Richard Roberts
by richard on 10/09/2023Quick and easy. Was able to get in and out had my own financing and Robert didn't try to up sale me after I told him that I wasn't buying anything other then the car.We are pleased to hear you had such a positive experience with us, Richard! If you need more help, our team is available to talk -- safe travels!
Avoid at all cost
by Dchtxford on 10/02/2023Buying a car was a total debacle. The sales guy hung up on me. The sales manager lied to me and told me the car I test drove and was offered three days earlier had just become available for sale and used high pressure sales tactics to get… me to purchase that evening, when I planned to purchase it the following day. The dishonesty permeates across the organization and I would avoid at all cost. Also, make sure you don’t purchase any service plans from them because the service department has even worse reviews.Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. We hope to hear from you soon.
Darrell was awesome
by Frances on 09/27/2023I had did my research on what I wanted. Met Darrell who was the kindest and sweetest man. I had two cars to pick from based on what I wanted. He printed out info on both l, not pushy, and let me choose. It was the easiest process in… buying a car.Hello Frances, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great people, great dealership, great experience
by alexvarney on 09/21/2023I spoke with Christian over the span of about five days going over what I was looking for and what my price range was. He was responsive, helpful and made the experience great. We drove over an hour to this dealership and Christian had… everything ready to roll. Absolutely worth the drive. Very smooth and helpfulHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying experience
by Adrian E on 09/14/2023Rodrick really took care of me. Buying experience was a smooth process. This is my second car i bought from them.Hi Adrian, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
by Presley Palmer on 12/04/2024