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AutoNation Ford Katy


20777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (24) No (10)
Service Rating
Recommend:
Yes (46) No (7)
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Dealership Sales Review

1 out of 5 starssales Rating
Avoid at all cost
Written by Dchtxford on 10/02/2023

Buying a car was a total debacle. The sales guy hung up on me. The sales manager lied to me and told me the car I test drove and was offered three days earlier had just become available for sale and used high pressure sales tactics to get me to purchase that evening, when I planned to purchase it the following day. The dishonesty permeates across the organization and I would avoid at all cost. Also, make sure you don’t purchase any service plans from them because the service department has even worse reviews.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Patty Sow on 10/05/2023
Dealer Response
Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. We hope to hear from you soon.
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