AutoNation Ford Katy

DON’T VISIT - Fraudulent Dealership, Dishonest Employees and Management, and Bogus Return Policy. Bought a pre-owned Acura MDX on Wednesday 7/31/2024, took it back to Autonation Ford for malfunctioning lane departure on Thursday 8/1/2024, and when Manager, Maz, saw me coming he acted arrogantly like he has never seen me before when I bought a car less than 24 hrs ago and he was the one who appraised my old car. They kept the car for the day but never got the issue corrected. After picking up the car on 8/1/2024 I texted the sales rep, Danny, and his response was “Out of my hands, someone will call you”. Thereafter I asked him can I use the return policy (BOGUS and SCAM) – but Danny went silent. Even though Danny said someone will call me no one called so I called his Manager, Maz, on 8/2/2024 and he told me Danny would call me on Monday 8/5/2024 but no one called me. It’s been more than 7 days since I bought MDX which means the return policy has expired. More than 4 days since I have been waiting for a call – which proves their commitment and policy are bogus and lie. Both Danny and Maz said you should not use this feature and turn it off – WHAT? These safety features are built for a reason. The solution is simple send this car for sensor alignment to ACURA and get it re-aligned for $450. Autonation is using its return policy as a honey trap that will deliberately make you hold on to your vehicle past the five days so you can't return it any longer. Autonation has no word, doesn’t honor its commitment to customer satisfaction, and honors there on own return policy. Autonation Ford Katy should be not on your list to buy a car, it will be a sour experience worth your time and money.