Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
by Blaze99 on 07/16/2024
If you go to Autonation ask for Robb Snowbarger. He will find you the best deal around.
452 reviews
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NOT real mechanics!
by imaluthier71 on 05/08/2014updated 07/30/2025My truck is a 2006 F150 with only 34000 miles on it. I started hearing a whirring noise from the rear axle, knowing it was possibly a bearing of some type? I take it in, explain to the service writer what I've been experiencing, left the… vehicle and was on my way. A day or two later he called saying the tech diagnosed the issue as the driveshaft and should be replaced to the cost of $1350...I approved, and they ordered the driveshaft and it comes in a week later, then says they took the old one out and it looked fine, then looked around and noticed the yoke to the rear differential had some unusual play, so without opening and examining the rear differential, the tech "diagnosed" a COMPLETE REAR DIFFERENTIAL REBUILD to the tune of $3045.00!!!! I found that unacceptable considering the suspicious circumstances of the "diagnosis". I declined, paid the diagnostic fee, though I feel it was undeserved, and took my vehicle to my longtime mechanic for a second opinion, who was able to diagnose a simple rear diff pinion bearing R&R to a total repair cost of only $869. Way better than an unneeded rear differential for $2100 more! This wasn't a real mechanic, but just a removal and replacement specialist who has no real diagnostic skills whatsoever. Fun fact: a dealership's service department only needs one ASE Certified technician to claim the entire facility as ASE certified. I will NEVER take my truck back to a dealership for service unless it is under warranty, period.Hellok, thank you for your detailed review about your experiences at AutoNation Ford Katy. We strive to provide specialized service technicians, but it seems we fell short this time. We understand why you would be frustrated, as this isn't how we aim to run things. If you would be willing, please call our General Manager at (281) 305-8949 to ensure that your future dealings with us provide more positive results. We look forward to hearing from you soon.
Great Experience
by golfforfun on 03/06/2014updated 07/30/2025This was a great experience. Just what I expected since buying an Escape there a year earlier. No haggle, great service, took care of all the needs of my son. Gave me a price and did better on trade in than expected. Exceded all… expectations.A Great Shopping Experience
by newcarbuyer32 on 03/02/2013updated 07/30/2025We recently purchased a 2013 Ford Escape and we are very happy with our deal. We viewed vehicles on the internet which had prices, incentives and all the details for us to print out 3 choices in vehicles. We arrived at the dealership after… noon and Jerry S. immediately got the keys for two of the vehicles. He showed us some of the Escape's features (there's lots) and we test drove two of them. We decided on a white 1.6 liter which had a great starting price for us. We went into the office and asked to trade-in out 2006 Mercury Milan. Jerry S. and Mark C., the Sales Manager, gave us a trade-in price that we were very happy with. Jennifer W. explained the after market items that we could purchase for our new Escape and she was very friendly about it. Craig helped us finance our new Escape from Ford Motor Co. at a reasonable finance fee and he made it easy and pleasant. We had a great shopping experience and would like to thank everyone that helped. We were able to leave the lot before 5pm. and have enjoyed our new 2013 Ford Escape a lot.DO NOT allow the dealer to wash your car
by honorsdaddy on 08/28/2012updated 07/30/2025Upon purchasing a new vehicle last week, the guys who wash the cars damaged the paint on mine quite severely. The dealership management eventually "fixed" the problem but only with multiple visits and eventually having the car partially… repainted - leaving me with a new car that already has signs of repair work, degrading the trade in value even further. No alternatives or concessions were offered and even though it was pointed out at time of delivery, the dealer refused to void the sale, leaving me with a car they had damaged but for which I am responsible.Great buying experience
by Brown7033 on 12/04/2013updated 07/30/2025Brandon B. & Chet were great salesmen during our buying experience. They were very knowledgeable and helpful during the entire process. Once we settled on a price, we came in to purchase and the process went very quickly. We have always… used this dealership for service on our Ford vehicles and will continue to do so for our new Expedition as well. Thanks to all the staff we have dealt with at Auto Nation Ford in Katy.Excellent Dealership!
by SarahBear on 05/12/2013updated 07/30/2025I recently purchased a brand new Ford Focus Titanium from Auto Nation. We had recently had trouble with another dealership in Houston and so we called Auto Nation before we left to ensure we would not have a wasted trip again. Our salesman… was Edward J. He was really helpful on the phone and so it prompted us to go and visit the dealership. It was an easy place to find and we were greeted by friendly staff. Edward was a really friendly and helpful guy. Nothing was too much for him and he happily sat in the car explaining all the gadgets to me with a screaming 6 week old baby. We did not feel pushed into anything and he stuck to his word and agreement we had discussed on the phone. The car itself was exactly how it was online and was washed and ready for us. The whole experience was an excellent one and i would definately recommend these guys to anyone looking to buy a car. We will be using Auto Nation again when we are ready for our next car. Very happy!Pleasant surprise
by KatyTigers on 09/09/2013updated 07/30/2025Had already decided what I wanted and just stopped in to see what they had. I was shown exactly what I wanted, no hard sell. All in all, a pleasant experience. Love my new Taurus!!Very relaxing and enjoyable experience
by Jaffurs on 12/19/2013updated 07/30/2025Our salesman was Jonathan S. Very knowledgeable about the vehicle and all the information about SYNC. The internet price was a very fair price. My only complaint, not towards Jonathan, but after we agreed on a final price, it came back with… an additional cost for wheel locks and window tinting. To me, that should been included in the final negotiated price, since apparently they were already installed.Fastest truck purchase in history
by pss54321 on 11/21/2013updated 07/30/2025My wife and I had viewed a truck online that was being sold by autonation, in Katy, TX. After getting of work we went directly to the Autonation lot and found the truck we had seen on the dealer website. We were greeted by James G. who was… very professional and courteous. Needless to say the whole buying transaction took less than an hour and we were out the door with a new truck. I have purchase several vehicles in my life but I had never had such great and fair service by an auto dealer before. Thanks James to you and your sales manager for providing great service.We are ecstatic that your purchase of the truck was so positive. Thanks for the warm recommendation of James and please do not hesitate to call if you need anything. Be safe on the road.
Very Simple
by mndlgls on 03/06/2013updated 07/30/2025Uriel was the nicest and non-pushest (used) salesman I've ever dealt with. You tell him what you want and what you have and he works with you. I would definitely buy from here again! I was able to get a car I never even looked at because I… though I couldn't afford it. Simply wonderful.2014 Taurus purchase
by sayda1 on 10/19/2013updated 07/30/2025My wife and I went out car shopping and decided to buy a 2014 Ford Taurus from AutoNation Ford Katy. The service was great all around, they worked with us and helped us get the best deal possible. Our sales man was Greg M. which was very… attentive and patient with us. I would definitely recommend you buy your next car form AutoNation Ford KatyBought a new 2013 King Ranch
by jamesdjackson on 09/08/2013updated 07/30/2025Used the internet for the first time to buy a vehicle, Salesman Willie E. and the whole staff were outstanding, this was the most pleasant buying experience for a vehicle I have had, no pressure sales. when I decided on the vehicle I drove… there and drove home with my new vehicle In 2 hours, most of the time was spent showing how to use all the new features.Excellent Buying Experience
by TXF150 on 09/25/2013updated 07/30/2025This is my first Ford and first time buying with internet pricing. I was skeptical at first, but in the end the whole process went very well. I would highly recommend buying from this dealer. I ended up dealing with Brandon who helped… answer all my questions and made the process go very smooth. I would have to say that I came away very satisfied and impressed.Used car sales
by texmike on 11/30/2012updated 07/30/2025The shopping experience was adequate. However, after the sale was completed it was like pulling teeth to get any response (Roy), no returned calls or emails.Pleasant Car Sale Experience.
by Henry1958 on 08/01/2013updated 07/30/2025I submitted an online request and that evening Chet had called and setup an appointment for the weekend. We found our 2013 SEL Escape at a good price. Chet showed my wife the nuances of the MyFord Touch and we were on our way. We'll use… AutoNation for our next car purchase when the time is right.Highly Recommend!
by fjb123 on 09/03/2013updated 07/30/2025We just purchased a 2013 F-150 King Ranch. We are internet shoppers. Our salesman was Derrick. Things were extremely easy and he was a pleasure to work with! I would definitely work with him again in the future!King ranch f250
by F250kr on 01/01/2014updated 07/30/2025Purchased an F250 after extensive research and visits to other ford dealers. Best deal by far was at autonation ford katy. Janie was super.New Truck sales
by F250Trucklady on 12/30/2013updated 07/30/2025I called this location after a DFW location could not make the deal. I got a better interest rate through Ford in Katy. No hassles. Drove down to pick up my truck, papers were ready for me to sign. Basically walked in and out. Ennis was… very helpful and efficient. Worth the drive and he was correct, the local store would not beat his store.Do Not Recomend this dealership!!!
by stephaniew33 on 02/27/2013updated 07/30/2025This dealership gave us the WRONG plates on our Tahoe that we purchased from them. Then had the odasity to say it was not their fault, and then wouldn't work with us on a convenient time to get the plates changed. We do not live in the Katy… area, so the drive to go back up there so they can fix their mistake is a HUGE inconvenience. Treated us poorly when we expressed how difficult it was to make the arrangements to get back up there, we have 2 very small children, and they told us well then drive with an illegal vehicle. WILL NOT recommend this dealership to anyone! Beware of these RUDE people.Excellent!! No buyers remorse here!!
by JasonJones729 on 09/19/2013updated 07/30/2025Purchased a 2013 F150 Super Crew and we love it! Our salesman, James M., was excellent. Very patient and listened to what I really needed in a truck. I'm trying to get my dad to buy a truck from him as well...No hassel dealership
by genren8293 on 08/21/2013updated 07/30/2025This was the easiest vehicle purchase I have ever had. From the internet to signing the papers, to driving home.....easy, easy, easy. Clay is a great salesman and I will go back to Auto Nation for my next vehicle purchase.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024