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AutoNation Ford Katy


20777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (20) No (9)
Service Rating
Recommend:
Yes (31) No (6)
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Dealership Service Review

1 out of 5 starsservice Rating
NOT real mechanics!
Written by imaluthier71 on 05/08/2014
updated 07/31/2025

My truck is a 2006 F150 with only 34000 miles on it. I started hearing a whirring noise from the rear axle, knowing it was possibly a bearing of some type? I take it in, explain to the service writer what I've been experiencing, left the vehicle and was on my way. A day or two later he called saying the tech diagnosed the issue as the driveshaft and should be replaced to the cost of $1350...I approved, and they ordered the driveshaft and it comes in a week later, then says they took the old one out and it looked fine, then looked around and noticed the yoke to the rear differential had some unusual play, so without opening and examining the rear differential, the tech "diagnosed" a COMPLETE REAR DIFFERENTIAL REBUILD to the tune of $3045.00!!!! I found that unacceptable considering the suspicious circumstances of the "diagnosis". I declined, paid the diagnostic fee, though I feel it was undeserved, and took my vehicle to my longtime mechanic for a second opinion, who was able to diagnose a simple rear diff pinion bearing R&R to a total repair cost of only $869. Way better than an unneeded rear differential for $2100 more! This wasn't a real mechanic, but just a removal and replacement specialist who has no real diagnostic skills whatsoever. Fun fact: a dealership's service department only needs one ASE Certified technician to claim the entire facility as ASE certified. I will NEVER take my truck back to a dealership for service unless it is under warranty, period.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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autonation on 05/12/2014
Dealer Response
Hellok, thank you for your detailed review about your experiences at AutoNation Ford Katy. We strive to provide specialized service technicians, but it seems we fell short this time. We understand why you would be frustrated, as this isn't how we aim to run things. If you would be willing, please call our General Manager at (281) 305-8949 to ensure that your future dealings with us provide more positive results. We look forward to hearing from you soon.
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