Customer Reviews of AutoNation Ford Katy
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Robb is the Man
by Blaze99 on 07/16/2024
If you go to Autonation ask for Robb Snowbarger. He will find you the best deal around.
452 reviews
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Chet put up with me
by jhbarn52 on 02/21/2014updated 07/31/2025I bought a 2014 Fusion from the Katy Freeway Ford Autonation while the dealership was being rebuilt and in a temporary sales center. A bit of a challenge in the parking lot but all members of the organization jumped through hoops to make… sure my wife and I were satisfied. Made multiple trips to drive the car during the night and day and to wrestle price. Got a deal that was equitable to all involved but did require financing to get the maximum rebate when I wanted to pay cash. A Ford gimic to make money in the long run. Will pay off the car on the first note so the $500 saved is worth one tiny interest payment. Car was ready to go upon pick up and Chet went out of his way to assure I had the complete tour of all the bells and whistles and set up the blue tooth phone recognition during the demonstration. Will buy a truck in a couple of years and start at Ford Autonation Katy Freeway and hopefully Chet will still be there.Best buying experience I have ever had.
by Saturnia on 09/18/2013updated 07/31/2025I recently purchased a Ford F-150 from AutoNation. The salesperson, Austin S., extremely helpful and NO games about the price which was clearly explained. I am delighted with Austin S. and AutoNation, I will never buy anywhere else.A + service
by Cnich15 on 10/21/2013updated 07/31/2025James G. was awesome! He answered all of our questions and made sure we got the best deal. We left very happy with our new purchase! Highly recommended!My F350 FX4
by bestneverrest on 07/17/2013updated 07/31/2025Bought the best truck on the lot. Had to bring back as a piece broke on way home but dealership gave me another vehicle right away with a full tank of gas. Truck running great now as it was a little rubber piece that came loose. they… replaced with new piece and filled my tank. Buy from the best, go to Katy.Great Experience
by kl13 on 09/21/2013updated 07/31/2025We recently bought a Ford Escape from AutoNation Ford Katy, and it was easily the best car buying experience we have ever had. Our salesman, James, was friendly, courteous, very knowledgeable, and worked hard to get us a good deal. We are… very satisfied and would go back again.Online 2012 Sequoia Purchase
by eric157 on 11/07/2013updated 07/31/2025This was the first time I have shopped for a car online. I dealt with John K. at Autonation Ford, who was very helpful and friendly on the phone. We easily came up with a deal that made me happy. I flew into Houston to pick up the car and… he was waiting at the airpoirt when I arrived. Will buy again from him in the future.Autonation Ford was great!
by mtoneyone on 01/28/2014updated 07/31/2025My salesperson was upfront and honest. He was very knowledgeable about the vehicle and was patient. The process was smooth and the loan officer gave me the best plan to suite my budget. It was a great experience. Thanks Autonation Ford. I… have exactly what I wanted.Does'nt get any better
by woodchuckcould on 03/15/2013updated 07/31/2025Received quote via internet, went in and met with Willie, truck was perfect. Price was right. Going back in a few months to get wife an Explorer.AutoNation Ford of Katy Texas Service Department - is HORRIBLE! BEWARE!!!
by JohnDeRose on 01/11/2014updated 07/31/2025AutoNation Ford of Katy Texas Service Department - is HORRIBLE! BEWARE!!! I took my Ford Edge (bought at this location) for a Friday 01/10/2013 0700 appointment. I left the car at 0707 (per their system), and waited for the van ride that… was not scheduled to leave until 0730. Ford's "Promise date" for the car in their computer system was 1500 Friday 01/10/2013, but I was told it might be later to be "checked" (not repaired) since they were busy. I was told I would be kept informed by my assigned “Service Advisor” Sean R., who gave me all of this information. I was never called or updated - and I had to call 8 times on Friday late afternoon via different phone numbers, through the Ford Dealer Main Operator, in order to get anyone to pick up; at 1730 Friday I was told that my car had not been checked yet. Options offered by Sean were to leave it until Monday; or bring it back 0700 Monday and supposedly keep the ticket open so I would not lose my slot in queue, Or (after some push back by me) I could - at special agreement with the "Manager" - leave it and it would be first in line for the next day/Saturday morning. I chose to be first in line Saturday - a big loss for me with no car - but bigger mistake with this Ford Service center. Again, Saturday mid-day rolled around with no update or call. I made 3 calls to them - no one answered. Their operator was "closed" and the place was not “normal business hours” (Sat/1300). So I got a ride there and - guess what? The place was open, with 6 Service Advisors and a Manager sitting in the booths. The gent that offered to help me (since Sean was no working) said their data system stated my car was on an "Authorization Hold". He helped find out more by going back to the shop and talk to the mechanic about it. I told him if the car was not being completed today - I needed it back, after leaving it with them for 30 hours. 30 minutes later - my car comes. They had not even looked at it. They took a quick look at that time only to tell me it was something “complicated – and not a quick fix”. In speaking with the "Service Manager" (Trent?) I helped him by filling in the little missing details around his vague explanation on the process, as he stated "well, Sean should have told you on Friday/0700 that the car would not be seen until MONDAY" (!) I reminded them what I was told, that no calls were made to me yesterday, promises were made to be seen first thing Saturday morning, and their own system listed me as "Authorization Hold". They seemed to be grasping at straws to explain all of this as if I knew too much. All of this is bad enough. But this runaround is the second time to occur to me in the past 1.5 years with this same car at Katy Ford! I thought the change from Champion Ford to AutoNation Ford might have improved their program. Not the case from my experiences – it was the same Manager I dealt with last time. They did the very same thing to me before – so – if you have a choice, consider all of your options. My thoughts are that they might be playing games since they are very busy, short on service techs (told to me when I made my appointment), and their system – well – if I understand their quality control processes – I think they are playing games to ensure that long service appointments or missed obligations are negated by offhanded key-strokes marking a job like mine as a “Authorization Hold” when it is really not. This would not show as a negative in Ford’s Quality Assurance program. Just a guess (yes, that is something I do for work). This is the smarmy impression I have from my experience. Now – I just need to fix the car. Then I need to decide whether I’ll ever buy a Ford again. You know I’ll never step foot in AutoNation Ford of Katy Texas – again. From their website : 100% Customer Service Commitment Our Dealership is focused on one thing only…Your Complete Satisfaction. We are here to help you, and our Service Team is dedicated to Outstanding Customer Service!We love our Ford Focus
by Starbecca on 01/26/2013updated 07/31/2025Brandon B. was very knowledgable about the Ford Focus and we had a satisfying experience puchasing ours at Champion Ford in Katy. It was a little out of our way but worth the drive to get top-knotch service. The entire staff were friendly… and helpful. Our Focus drives beautifully,like a small luxury car. We love the hands=free dash and blue-tooth feature. The Sync and Satyllite radio are great. The feel of the Focus is super comfortable. We love the support seats in front and the lack of road noise. Thank you Ford!Best Saleman
by Isabel53 on 10/14/2013updated 07/31/2025I have purchase 4 cars in my life .And when i tell you Autonation Ford Katy has the best saleman ever (Amine) he was very helpful .Iwant to thank you Amine and it up the great work you are wonderful .
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024