Customer Reviews of Sterling McCall Acura
Review type:
What a GREAT place!
Service repair
by Terra vo on 11/19/2023Works were completed within a reasonable time. Thank youWe are thrilled to hear that you had a timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great Service
by TonicaA on 11/15/2023From beginning to end the service was superb!! I was treated like my time was valuable. I was asked several times if I needed anything and was informed on the progress of the service. Top Notch Service 👏🏾We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
It all counts
by LovemyAcura on 11/15/2023Had a great customer service experience with Paul Cinque at Sterling McCall Toyota service dapartment. he was enthusiastic professional courteous and kept me well informed. I will be back for anything else I need in service. .Paul is a fantastic service advisor! It's wonderful to hear about your positive experience with him at Sterling McCall Acura. We appreciate your business. We look forward to assisting you in the future.
Oil change
by Ray Monn on 11/15/2023Very professional and excellent customer service. Joshua Daniels was great!It's fantastic to hear that you had an excellent experience and that Joshua provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Replace Driver door edge guard
by Kenneth on 10/03/2023This door edge guard has come loose three times in the six weeks that I have owned the car. This time they replaced the edge guard and hopefully crimped it sufficiently to have it stay on for a long time.It's frustrating when a car accessory like a door edge guard keeps coming loose. It's good to hear that we were able to take action to address the issue by replacing the edge guard and making an effort to ensure it stays in place this time. Thank you for sharing your experience!
Acura ILX 2022 battery issues
by Christy on 09/26/2023Yes I was satisfied with everything, my mom and everyone in my family has an Acura and at first I was just going to go to an auto repair shop because that’s what we always do but David reminded me my warranty was still active and he was… very communicative, did everything in a good span of time, and was very good with the car, inform me about my mileage , oil, fill up the air in my tires, etc. Overall 10/10 experience, thank you David !We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that David went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
Great service!
by Farva123 on 09/19/2023Got an rdx that I love!Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service as usual!
by AFowler on 09/20/2023I used the Sterling McCall Acura dealership for my oil change and the service was great as usual. They’re prompt, efficient and always friendly. My service advisor Christian has been helping me with car issues and he’s always the best to… work with.Thank you again for taking the time to let us know how we did. We hope you have a great day!
A job well done
by Roselena on 09/12/2023updated 09/20/2023A work well done by nice peopleThank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!
Got My Dream Car
by HSAutoFan on 09/16/2023My endless scrolling of auto sales websites was stopped by a listing from Sterling Mcall Acura. I finally found the exact car I was looking for and it was priced very decently, even compared to private sellers. I gave them a call and asked… about having it shipped to my location and what the final price would be. I got the price a day later and submitted my down payment. What I did find a bit odd is that I didn’t hear back for a couple days, then was told the car was no longer available as it didn’t pass the dealer’s own inspection. I personally think they received another offer, but the buyer must have fell through because I received a call the following day or two later saying they had “mistaken the car for another one” and the car was in fact available for purchase. I got a personal video tour of the car and after about a week of filling out/sending paperwork, my check was sent over and my car was safely shipped halfway across the country to me a day and a half later. Sterling McCall Acura helped me buy my dream car without ever stepping foot into the dealership, and despite feeling like it could’ve gone by quicker had there not been any confusion on their end, everything got done with no other issues. Considering I paid asking price plus shipping I do feel like there was room for them to go above and beyond with the client experience, which would’ve earned them the 5th star, but that doesn’t discredit what they did accomplish for me.We appreciate you taking the time to leave us this feedback.
Great Service
by K. Whitfield on 09/15/2023My service rep, David was very helpful and provided great customer service and took the time to thoroughly explain all service repairs being completed.Thank you for your kind words about David! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!
Awesome service
by Kate P. on 09/10/2023I have used Sterling McCall Acura service since owning my MDX in 2017. Especially, I have worked with Christian Gonzalez since then as well. He is always honest and helpful with all my concerns about the vehicle. Even though the repair cost… is more expensive than other shops, I still go there for the repair as I know it resolve the problem. However, I will look for the coupon on their website or to ask for any additional discount to save money.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mrs
by M. Pousson on 09/08/2023Timing belt service was completed in a timely manner and a loaner car provided. David Gilbert always takes care to explain any service provided.Thank you for your kind words about David! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!
Service
by Clacy!! on 09/07/2023Love the customer service and Antonio Mora is the best…timely, professional, personable!Thank you for your kind words about Mora! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!
A14 service
by Cpf2022 on 09/02/2023Justin was assigned to the job and he was fantastic in terms of explaining in plain English what needed to be done and what it would cost. He helped get me a loaner when it became clear it would take a long time.We're so happy we were able to help you out!
Best Service!
by Nabeel J. on 08/24/2023Everything was done on time, thanks David for your service!!You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you again in the future.
Excellent service
by Arthur TM on 08/08/2023My service rep Antonio was efficient and helpful in explaining all aspects of the service as well as providing a ride back to my home as well as a return when it was completedWe are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Antonio went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Radar Functionality
by NCJay23 on 08/08/2023I’ve had a few logistical issues with Sterling McCall Acura. They are willing to sell you a car at a good price but it may come with some questionable issues. I was sold a new Acura TLX Type S with the Radar malfunction, which is a critical… safety feature and is needed for several other sensors in the vehicle. I was not aware of this concern and it’s criticality until the 90-day check up. I let the service department know about the chronic error message I would receive tied to the radar issues. It took the service department about 48 hours to determine the cause of the issue. After which I was informed I wouldn’t receive my vehicle back for several days because they need to replace a bracket on the Radar unit. I had to call McCalls service department several times to get a straight answer about the cause of the issue, what was done to fix the issue, and when I should expect to have my vehicle back. The process took 5 business days in total (Monday-Friday) to rectify the concerns. Due to the lack of transparency I informed the Sales department manager of the situation, letting them know the vehicle was sold to me with defective components. Which the sales associate should have been aware of and (or) informed me that the Radar functionality was that critical to the overall safety of the vehicle. The issue probably stems from production and the dealer was tasked with picking up the pieces unfortunately. Overall I was disappointed in Acura because of these issues and processes because of their prestige but I would caution anyone to exercise caution when purchasing a newer Acura. The dealer did honor their commitment and correct all issues and concerns I had with the vehicle.Recall
by Ericwea on 08/07/2023The recall was completed and vehicle inspection. However, my receipt said car was was done but it was not. Nothing was explained to me about the service that was completed.Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (713) 596-2300. I look forward to speaking with you. Valerian Kuznetsov General Manager (713) 596-2300 val@sterlingmccallacura.com
Thank you Anthonio
by russellaa on 07/27/2023Such a great help with getting a warranty repair taken care of. Thank you for keeping me updated and the use of a loaner car.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
MDX Superior Service
by WilliamB on 07/26/2023It’s nice to have a service advisor who cares about your vehicle and isn’t trying to add unnecessary services. Daniel is the man to see at SM Acura for your service needs!We're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura.
Not only will you find Acura models at our dealership, serving the greater Houston, League City, Katy and The Woodlands areas, you'll also find a friendly and accommodating staff eager to assist you.
Here, it's all about what suits you best. That's why we encourage you to keep an open mind and evaluate all of your options - many of which, we're proud to say, have earned at least one award or accolade.
Looking to spend less on a car and apply the savings somewhere else? Not a bad idea if you ask us. We offer a wide selection of quality used cars that drivers in the Houston, League City, Katy and The Woodlands can enjoy. So take that extra green and use it for a down payment, vacation, whatever suits your fancy. You'll still enjoy like-new quality and performance. Used is really just in the name.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're thrilled that we could make your car shopping experience a positive one at Sterling McCall Acura! Providing professionalism and exceptional service from our sales team to our receptionist is a top priority for us. We understand that car shopping can be stressful, and we're delighted that we could alleviate that stress for you. Thank you for choosing us, and we look forward to helping you with all your future car needs!
by Sara Thurston on 05/17/2024