Sterling McCall Acura
Dealership Service Review
I’ve had a few logistical issues with Sterling McCall Acura. They are willing to sell you a car at a good price but it may come with some questionable issues. I was sold a new Acura TLX Type S with the Radar malfunction, which is a critical safety feature and is needed for several other sensors in the vehicle. I was not aware of this concern and it’s criticality until the 90-day check up. I let the service department know about the chronic error message I would receive tied to the radar issues. It took the service department about 48 hours to determine the cause of the issue. After which I was informed I wouldn’t receive my vehicle back for several days because they need to replace a bracket on the Radar unit. I had to call McCalls service department several times to get a straight answer about the cause of the issue, what was done to fix the issue, and when I should expect to have my vehicle back. The process took 5 business days in total (Monday-Friday) to rectify the concerns. Due to the lack of transparency I informed the Sales department manager of the situation, letting them know the vehicle was sold to me with defective components. Which the sales associate should have been aware of and (or) informed me that the Radar functionality was that critical to the overall safety of the vehicle. The issue probably stems from production and the dealer was tasked with picking up the pieces unfortunately. Overall I was disappointed in Acura because of these issues and processes because of their prestige but I would caution anyone to exercise caution when purchasing a newer Acura. The dealer did honor their commitment and correct all issues and concerns I had with the vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes