Momentum BMW
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Customer Reviews of Momentum BMW
Review type:
Buying a new car
by Tmcleroy on 07/07/2025
Everyone at momentum BMW, made the process smooth and easy and even showed me more things than I would’ve ever known for the car. I’m super happy and would go back.
153 reviews
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Bad Service & poor customer service
by seanoye on 10/05/2016updated 10/10/2016Took my 7 series to check my alignment since my right wheel was inwards after hitting a curb. They claim to have done the alignment and told me i had a problem with the suspension, or knuckles that the right side looks lower than the other… sides. Took it to Eurocar werk and as soon as he lifts the car he sees the tie rod is broken. Just wondering how they missed that and how can you perform an alignment successfully on it. They claim that it wasnt an alignment done and it was a diagnostic after showing me a alignment report. Even if it was a diagnostic where is the diagnostic report and why wont the fault detected. This dealership lacks trust and customer service. Advantage BMW did the alignment, brake fluid replacement and oil change and replaced the cabin filters.Talk to Mr Kuranoff the Manager, took 1 month and 3weeks before i could get the dealer's attention after numerous calls each week.Thank you so much for taking the time to leave us this detailed review. We regret to hear your recent service experience was anything less than exceptional. We would love to have the opportunity to turn your experience around. If you'd be willing, please contact our general manager, Thomas Kuranoff, directly at (855) 873-0444, so we can discuss ways we can better serve you in the future and turn your experience around. -Your Momentum BMW Team
Exception service
by Lady_die3 on 09/23/2016If I could rate service with 10 stars I would defiantly do it. Peter Shermerhorn is ALWAYS very professional, makes sure that all work is done in a timely fashion and let's me know how much I should expect to pay for service. When I pick up… my car, Peter goes over my invoice with me and there's no hidden fees and no surprises. I would recommend Momentum BMW to all BMW ownersGreat Service experience!!
by jsousatrade on 09/16/2016Great Service experience!! I had Peter Schermerhorn as my advisor. I brought in my car in for its regular schedule maintace. Its was in and out within a day. Peter spoke to me about my car ever step of the way the whole process smooth and… hassle free.Oil Change
by SMenifee on 07/23/2016updated 08/09/2016I was able to come in on a Saturday and recieve a oil change due to my busy work schedule! My Customer Associate Rep was very friendly and provides me with detailed information about my car and any recommendations needed!2016 X6 purchase
by Cookie4all2 on 07/09/2016updated 08/03/2016Best dealer in Houston to deal with, straight forward, honest, negotiations went quick. Associate knew the product and answered all our questions and we had a lot of questions. Overall a positive experience.Best Service Drive Experence
by jsousatrade on 08/02/2016I had a great experience!! My 328 had a check engine light. I made a appointment with Peter Schermerhorn to bring it in and have looked at. Peter was super professional in explaining what the light was, how it would be fixed, and what day I… was getting my car back. He even went above and beyond with getting me a shuttle back to my office. By FAR one of the easiest and best service experiences I've had. I defiantly look forward to bring in my car for any kind of service it might need in the future!Great customer services; Beautiful facility.
by Thelilo247 on 07/15/2016I visited Momentum BMW in hopes of walking out with my first luxury vehicle. I was greeted kindly and promptly upon entering, and was introduced to a salesman who would help me find exactly what I was looking for. Donald worked with me and… he listened carefully to my needs/wants and found the best car for me. He was patient and honest with me. He did not try to talk me into something I didn't want. One of the sales managers, Cliff, was extremely supportive, understanding, and helpful as well. Finally, with the help of Lauderdale in finances, I was able to walk away with exactly what I wanted--no regrets or questions remain. Once my brand new car was ready to deive off the lot, I was introduced to a "BMW genius", Selvin, who was so helpful by showing me how to work all the features in my new car. He even connected my phone to my car and he offered to come back for a carwash sometime. By the way, this facility has a mini cafe waiting area where they serve both hot and cold drinks, as well as some snacks. It was nice and refreshing after looking at cars outside in the Houston summer heat! I definitely recommend visiting Momentum BMW for your ultime driving machine needs.Happy Customer
by SDTorres on 07/14/2016I purchased my first BMW through Momentum BMW. My client advisor was Ken Terry and I would highly recommend him. He made my first time BMW purchase smooth and easy. I give Ken 5 stars for excellence.Exceptional New Car Service
by Estella18 on 07/12/2016I took my BMW X5 in for service and my representative Ryan Zugell had already arrived prior to 7:00 am to work. He knew me and my cars needs. He was informed. He told me what was going to happen, what was going to be done to my car and kept… it simple and understanding. His respect and charming personality is a delight to experience so early in the morning. He is an exceptional man and the dealership has an exceptional employee and representative of BMW as a whole. Thank you, Estella C. StrawnIssues not solved or even addressed
by akinsey on 07/08/2016Took my 535I in for its initial service. Had three other issues since I got the car. 1) Steering wheel was not centered ( a pet peeve of mine) 2) Wood panel covering a/c vents in center console was not installed properly… leaving opening at top where I could see into the guts of the dash 3) The soft shut doors had wind noise and would rattle on bumps. The center console issue appears to be resolved. There is still wind noise and the issue of the steering wheel was not even addressed after I handed them a typed list of my issues. Takes me and hour and 1/2 to get to the dealership. Guess I will just live with it until I go back to Mercedes. Had 3 E class and a convertible and never had any issues. Had a Mercedes rag-top that was as quiet as this car. Really disappointed.Above and beyond service
by Osarmiento on 07/06/2016Our car had transmission problem an hour away from Houston, so we took it to momentum bmw on friday. We were going to visit family for the 4th of July weekend. Rick, our service advisor, told us that they will be closed for the weekend and… monday due to the holiday and that our car will not be looked at until probably Thursday. We had to be back home by Tuesday. Long story short, Rick went above and beyond to get our car ready by Tuesday morning and we made it back on time. We were pleased with excellent service and the whatever it takes attitude Rick gave us. Awesome job!Awesome service!!
by MsCato1 on 07/04/2016Service was done in a timely fashion and everyone was friendly and helpful!Great service advisor
by jacobbirn on 06/21/2016Thank Peter for the excellent service, manner and honesty. People like you makes momentum the number one place in Houston to service and buy a BMW. I really appreciate all you have done. Thank you Peter.Momentum BWM Collision & Repair Team... Oustanding
by cjackson56 on 06/20/2016Had no idea what to expect after my car was hit in an accident. I was pleased to discover that Momentum BMW was listed on their insurance as a repair specialist. I expected to go to a Dodge dealership to repair my BMW. So glad that wasn't… the case. From Day One I knew I was in good hands because of my advisor, Chase. He was awesome! Very professional and personable; kept me informed every step of the way on the progress of my repairs. The date he projected my car to be ready was the very same day I was there picking it up. The in-house rental car team was also amazing. I couldn't have asked for a better experience under the circumstances. Kudos to Momentum BMW Collision Team on Southwest Fwy!The Best car buying experience
by drBhill on 05/25/2016updated 06/08/2016I would like to say that I had visited another BMW dealership in the Houston area before coming to Momentum, and Phillip changed my entire experience. He was very professional and knowledge. Thanks to him, I would love to purchase another… BMW.Friendly staff
by natbeau on 06/03/2016Came in not knowing what to expect from BMW. Staff was friendly and very knowledgeable. They made the whole buying experience easy. I would recommend this dealership to family and friends.Momentum BMW-great service
by SusanMan on 06/02/2016Momentum BMW has been a designated service center for my 2 BMWs since 2001 and will continue to be the only one. I have worked with several service advisors but James Crowe remains as my goto guy the last few years. Like his spirit and… work attitude. The only thing I would want the shuttle service schedule could extend the hours a little bit longer for Pearland residents, the last pick up time 2:30 pm would not be too convenient as sometimes the repair gets finished and customers get notified always come after 4pm. I also miss all my shuttle rides, all shuttle drivers are very nice and friendly.Wonderful Car Buying Experience
by TFoster51 on 06/02/2016Never a bad experience at this dealership. Everyone is friendly and very helpful. Most importantly they will work really hard to get you the best price. My Sales Advisor Tom Herald made the entire process painless. I appreciate all their… help and making me feel welcome. I will be going back for service when needed since this department is top notch as well. Never anything bad to say about this location and the wonderful employees that work there.Momentum Bmw 59 southwest Freeway is Awesome
by handyman77 on 06/01/2016My wife and i have purchased 7 vehicles from the sonic motor family (momentum). We feel at home when we are at the dealership its so comfortable and nice and always very clean,we love our sales rep Capressa and our service guy Shef is a one… of a kind and they both represent Bmw very well, The managers Bryan and Cliff do a great job of talking care of us as well,we are looking forward to making our 8th purchase this year.Great service!
by Madicyn on 05/27/2016Took a month to figure out which car we wanted and the salesperson (Matt) never got frustrated but was continually helpful!Great place to buy Certified BMW
by CertifiedBMW on 05/23/2016It's a great place to buy a certified BMW, the sales helps you to find the exactly what you needed and within your budget. Amazingly no sales pressure. they were very confident about the price. Offered us to bring the final price home and… do the research before buy with them and I did. the price was lower.
About our dealership
Hi, we are so glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
by Eliza Thackston on 07/14/2025