Jeff Haas Mazda
Customer Reviews of Jeff Haas Mazda
Review type:
Very good experience
Great Experience
by kml27 on 11/29/2012updated 09/03/2025Highly recommend Rob M. at Jeff Haas Mazda. He was patient and informative. Great overall customer experience.Thank you for visiting Jeff Haas Mazda, we appreciate your business. Our team works hard to ensure every customer has the best service possible, so great to hear your experience reflected this with the help of Rob, a great member of our team. Be sure to visit us again soon for your next service visit. For special offer and exclusive deals, find us on Facebook and Twitter. - Todd Crabtree - General Sales Manager - (713) 932-6004 - toddc@jeffhaasmazda.com
Good buying experience
by buyer62 on 03/02/2013updated 09/03/2025I purchased a pre-owned Mazda CX9 from Jeff Haas Mazda this morning. I was driving home in my new purchase by shortly after noon. The sales person M. R was very helpful and everything went very smoothly.Jeff Haas Mazda thanks you for your Five-Star Review. Our team prides themselves on making the car buying process smooth and easy and will be glad to hear you left satisfied. Thank you for trusting us with your car buying needs and we hope you enjoy your new vehicle! Don't forget to Like us Facebook and Follow us on Twitter to take advantage of our exclusive online coupons and discounts!
jgvoor
by jgvoor on 04/02/2013updated 09/03/2025I am very happy with purchase at Jeff Haas and with the staff that he has to help the customers. I almost felt like family.Thank you for taking the time to give us feedback. We always love to hear from our awesome customers. We're thrilled you felt like family while working us. If you need anything from our staff please feel free to contact us at any time. We look forward to working with you in the future! Don't forget to find us on Twitter and Facebook for exclusive specials and promotions. - Todd Crabtree - General Sales Manager - toddc@jeffhaasmazda.com
Great experience
by debra2012 on 08/02/2012updated 09/03/2025The process for buying our new Mazda was effortless and smooth. I would highly recommend them to my friends. Thanks to everyone at Jeff Haas for making it a very pleasant experience.Jeff Haas Mazda experience
by crisrn on 08/01/2012updated 09/03/2025Thank you, Rob Morrison for being patient and very informative! We are very happy with our vehicle and with the efficiency of everyone that catered to us. We would definitely recommend Jeff Haas Mazda to anyone looking for a great deal and… excellent service!Good dealer with efficienct online services
by wes39 on 08/29/2012updated 09/03/2025Before making the trip out to a dealership, I knew the exact car I wanted so I submitted requests to several dealerships for quotes. I was hoping to narrow down my search before I physically visited dealerships. Jeff Haas Mazda was one of… the few dealerships who responded to my request with an actual quote, and they did so very quickly and with little salesman talk. The quote was very competitive and lower than expected, so starting at their dealership was a no brainer. Once at the dealership, they delivered on everything they promised and every request I made. My overall experience with Jeff Haas Mazda was very good and I would definitely buy another vehicle from them.Thank you choosing Jeff Haas Mazda, we appreciate the time you took to leave us your honest feedback. Our team works hard to make sure each customer feels cared for, not hassled. Thank you for recognizing this in your recent experience, we hope you enjoy your new vehicle! For special offers and more, find us on Facebook and Twitter! - Todd Crabtree - General Sales Manager - (713) 932-6004 - toddc@jeffhaasmazda.com
Bad customer service
by becky52 on 04/26/2013updated 09/03/2025Thank you Todd for helping me out in this situation. Your response was quick and you quickly solved our issues. I now have renewed confidence in your dealership. I will recommend Jeff Haas to my friends and family.On behalf of the entire team at Jeff Haas Mazda, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. We would like to further understand what happened as it helps us to grow as a dealership. Would you be open to contacting us at your earliest convenience? We look forward to hearing from you. Todd Crabtree - General Sales Manager toddc@jeffhaasmazda.com
Good experience
by houston78 on 03/15/2014updated 09/03/2025I have to apologize for my review above. Its been since 2001 that I bought a vehicle and was not familiar with the format of the purchase agreement. Although I disagree with the trade-in amount they gave me on my truck, I believe they gave… me a fair price on the vehicle I did buy from this dealer. Yes, I WOULD recommend this dealership. If you are interested in specific vehicles they advertise on-line, I recommend you call before visiting to make sure the vehicles you are interested in are still available.friendly experience
by braeden7 on 06/27/2012updated 09/03/2025had good experience with purchase. Sales person was straight forward. Made the deal over internet. Everything was as agreed on. No surprises at the dealership. Thanks Rainie.Excellent Customer Service!
by dolphingray on 07/30/2013updated 09/03/2025My sales person Rob M., help me to buy this car 2013 Mazda 3 I touring with 0% APR for 60 mons. Very friendly, helpful and prompt to all my queries that convince me to buy this car. and matter of fact when i drove this car wow, this is what… i want. awesome!Thank you for taking the time to submit this awesome feedback. Rob is an amazing asset to our team and we are lucky to have him. We are ecstatic to hear you had such a positive experience at Jeff Haas Mazda and that Rob was able to wow you. We are grateful for your Five Star Review and recommendation. Thank you for choosing us for your car buying needs and it was a pleasure working with you. Enjoy your new Mazda! Dont forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Regards, Todd Crabtree - General Sales Manager toddc@jeffhaasmazda.com
Great Customer Experience
by tallcity on 07/09/2013updated 09/03/2025Three weeks ago we stopped by to "just look" at the Mazda CX-5. We were greeted by a gentleman named George D. There was never any push or hurry and in a very short period of time we found out that he was extremely knowledgable and answered… all our questions. Additionally the test drive was far more than just a trip around the block. Everything was right and zoom-zoom. Lets make the story shorter. This vehicle is for business purposes and the process of purchasing was handled extremely professionally from start to finish. I have been in the car for just less than 2 weeks, have 1,000 miles on it, I get better-than-advertised mileage and enjoy my hours behind the wheel. The best Mazda dealer in Houston and a really great salesperson. Zoom-Zoom.Jeff Haas Mazda thanks you for taking the time to submit this amazing feedback. George, and the rest of our team, take pride in making the car buying experience smooth and enjoyable and will be ecstatic to hear that your needs were met while at our store. We are very appreciative of your Five Star Review and recommendation. We thank you for trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again. Dont forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Regards, Todd Crabtree - General Sales Manager toddc@jeffhaasmazda.com
Great service and product
by Brian_Long on 05/03/2013updated 09/03/2025This is my 2nd Mazda vehicle. Rainie gave us a great deal on the new 2014 Mazda6 with Skyactive Technology and reasonable trade-in price for my 2005 Mazda6. Even though the 2014 Mazda6 had a 2.5 liter 16-valve engine, it has surprisingly… good power and better fuel consumption compared to my previous Mazda6 which had a 3 liter V6 engine. Service provided by Rainie and sales staff at Jeff Haas was excellent. We test drove the car, closed the deal and drove off with the new car in under 3 hours.Brian, Jeff Haas Mazda thanks you for your excellent feedback and Five Star Review. Ranie takes pride in getting the best possible deal for the customer and always enjoys making the car buying process quick and efficient! We are happy to hear that you are satisfied with your new Mazda6! Thank you for trusting us with your car buying needs and we appreciate your recommendation! We hope you continue to enjoy your Mazda6! Make sure you LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Todd Crabtree - General Sales Manager toddc@jeffhaasmazda.com
Came back for more
by sunset94 on 06/25/2012updated 09/03/2025My first experience with Jeff Haas Mazda was back in 2002. I went with my sister at her request because she wanted to look for a new car. I had NO intentions of dealing myself, but I walked on the lot and fell in love with the… Tribute. Having mentioned that, the salesperson back then was very smart and had me drive a Tribute over to the lot where my sister would be looking. Needless to say, I traded that night. When I ran across the write ups for the Tribute "replacement", the CX-5, I knew I had to have one. Being a brand new model and the inventory being very limited, I ordered my car. My salesman, Ted Griffin, kept me informed with emails throughout the process. When the car was produced ,, when it was on the ship across the South Pacific ,, when it made it to the plant in California, etc... I really appreciated him keeping in contact. Each email built up my anticipation of getting my new vehicle. MyCX-5 made it in last Wednesday ,, yay!! Everyone I have dealt with at Jeff Haas, both in the past and now in the present were very professional and very helpful ... they have always provided excellent customer service.Best car shopping experience ever!
by fakersmiley on 08/06/2012updated 09/03/2025I have never had a more pleasant shopping experience than last Friday when I walked into Jeff Haas. Another driver had run a red light and hit my car the prior week. Insurance had let me know on Friday that they assessed my old car as a… total loss and gave me until Monday to get a new car or start paying for a rental out of pocket. I requested a quote on the internet, and Becky Tree emailed me right away to verify my address, and when I replied with the exact model I wanted, Ted Griffin called me within an hour to confirm they had it in inventory. Went first to VW because they were closer to my office and walked out unconvinced that it was a good idea to buy a stick shift when I'd never had a lesson on how to drive stick prior to that day when the sales guy tried to teach me for an hour. (Model I wanted at the price I wanted was only available in stick.) So I went onto Jeff Haas next. Ted was unavailable at the time, so Tommy Garrison helped me out instead. He was previously an aircraft engineer, and with that background, he was able to explain to me the mechanics and electronics that all contributed to why the car offers a high confidence in safety and a high comfort in driving experience. Next, he got me in the car and drove around, relating in a live environment how all the safety and comfort features. Then I test drove it and really got to feel and see everything he'd already told me. I was uncertain how everything would turn out, since I didn't know when I'd be getting the settlement check from insurance, which I'd planned on using for my down payment. Tommy and Kortney Malito, the Finance Manager, made it super easy on me. They ran my credit check and determined I could drive the car off the lot without any down payment at zero percent interest. I couldn't believe it. It almost felt like I got an awesome new car for free! So when Paige Phillips, the Accessories Manager, walked me through all the features I could add on, it was an easy decision because I'd already decided there was no other car for me. They are great. So many "little" things that I don't know other places would provide: I was permitted to leave my rental on their property overnight and drive home my new car. I can install parts after-market without jeopardizing the manufacturer's warranty. The gas was full when I turned on the ignition. The entire office stayed open past their 9 PM closing time to help me get home with peace of mind. Darlene Plunkett, the Service Delivery Coordinator, spent a lot of time with me teaching me how to use all of the buttons on the steering wheel and dash (versus just telling me what each one does). They gave a loaner to use while installing the additional features, and not only did the loaner come with a full tank, it also had EZ Tag. And Paige gave me timely updates along the way regarding the status of my installations. Etc. Furthermore, it's not just what they did for me that day. I was really impressed by the wrapper warranty that Kourtney pursued with Mazda and implemented at Jeff Haas Mazda specifically. This car is amazing. It has so many functions that I've never seen in any other car, and I love it. This has been the best shopping experience of my life, and outside of Nordstrom, it is officially my favorite place to shop because both the product and the service are incredible!Great Sales service
by mobaz on 02/04/2013updated 09/03/2025I worked with salesman Phillip via email initially. The whole process went smoothly and quickly. I was very impressed with Phillip's speedy responses to my email. Any concerns I had were quickly addressed. It was a very easy, friendly,… positive transaction.Thank you very much for your Five-Star Review and kind words. Phillip takes pride in being quick and efficient and will be happy to hear you were satisfied. Thank you for trusting us at Jeff Haas Mazda with your car buying needs and thank you for your recommendation. Make sure you Like us on Facebook and Follow us on Twitter to take advantage of our exclusive online coupons and discounts!!
Highly Satisfied
by acade on 02/15/2012updated 09/03/2025After several months of considering and researching a new car purchase I made the decision to buy a 2012 Mazda3 through Jeff Haas Mazda. Two factors convinced me to do this: 1. quick, efficient information received via their Internet… Manager, Larry Bennett, and 2. excellent pricing of the new car as well as fair value for my trade. These items plus the courteous, professional quality of the Jeff Haas staff during the sales procedure made for an excellent new car buying experience.No pressure, no worries
by dnorwood2112 on 12/14/2011updated 09/03/2025Jeff Haas Mazda was great when my father bought a car there in 1995 and great when I did this year. Phil Brown was the consummate salesman throughout the process. Highly, highly recommended.Mazda Miata Purchase
by dlphelps on 02/12/2012updated 09/03/2025I was very pleased with the service and professionalism of Phil Brown and Jeff Haas Mazda.Great Dealership
by dwh_34 on 04/13/2012updated 09/03/2025Rainie Coleman is the best. He was very helpful and answered all of our questions. The staff at Jeff Haas is first rate. We chose to do business with Jeff Haas Mazda because of all the positive reviews on the Internet, and we were not… disappointed. We love our new Mazda 5. If you want to be treated well in your search to buy a car, go see Rainie and his friends at Jeff Haas Mazda.Awesome
by prmarino on 06/03/2012updated 09/03/2025Our recent experience at Jeff Haas Mazda was as impressive as the first in 2010. Every person we encountered was first-rate, informative and professional, especially our outstanding salesman, Cuong Nguyen! Cuong was so helpful throughout… the entire experience of purchasing a car and was attentive to our needs. The Finance Manager, Kortney Malito, was also extremely helpful and kind. Thank you to the Jeff Haas team for making our car-buying experience a pleasant and satisfying one.Buying a 2013 CX 5
by Jim744 on 12/07/2012updated 09/03/2025Jeff Haas Mazda has been the only dealer we have been loyal to in Houston for over twenty years. The reasons are many, but honesty and quality service are foremost in Mr. Haas's policies. The only 'hitch' in this experience was getting a… firm date for our CX 5 delivery, and locating it once it left the port. We learned that once the port releases a vehicle for transport it is controlled by the shipping company and only they know where that truck is in transit. That information is not shared with anyone for security purposes. After many days of false starts our CX 5 arrived, was then serviced and delivered as promised with multiple apologies from all the sales team as well as from Mr. Haas himself. Our salesman, Rainie C., did a journeyman job under the circumstances, which were well beyond anyone's control. All Haas personnel were courteous professionals throughout the entire process and dealt with the delivery difficulties, including our frustrations, with grace a patience. All our expectations and demands were met to the letter including our initial trading pricing and selling price. It was a deal you hear others brag about, but often stretch the truth to enhance their image of themselves. The Haas team will deal fairly and stick to their word. The CX 5 is the third new car we have purchased from Jeff Haas in the last 8 years. We get all our service work done there as well. For us it is like dealing with old friends and family. If trust is important to your car buying and servicing needs you cannot beat a Jeff Haas deal, and we highly recommend Rainie C. as a trusted contact, but that also includes all the other sales staff. Each is held to the same service standard and they deliver.Jim, we strive to ensure a positive and enjoyable process for every guest. We apologize that some aspects of your experience did not meet your expectations, but we're glad that you have been satisfied thus far with your CX 5! Rainie is an invaluable member of our team that we are lucky to have. In addition, we thank you for your years of loyalty and hope that you continue to return to us for future needs. Please follow us on Facebook and Twitter for access to our exclusive content. We hope to see you soon and thanks again, - Todd Crabtree - General Sales Manager - (713) 932-6004 - toddc@jeffhaasmazda.com
Thank you, Edgar, for your kind words! We're thrilled to hear that Cesar was able to assist you quickly at Jeff Haas Mazda. We appreciate your feedback and hope to see you again soon! Sincerely, The Jeff Haas Mazda Team
by Jeff Haas Mazda on 08/20/2024