Jeff Haas Mazda

I have never had a more pleasant shopping experience than last Friday when I walked into Jeff Haas. Another driver had run a red light and hit my car the prior week. Insurance had let me know on Friday that they assessed my old car as a total loss and gave me until Monday to get a new car or start paying for a rental out of pocket. I requested a quote on the internet, and Becky Tree emailed me right away to verify my address, and when I replied with the exact model I wanted, Ted Griffin called me within an hour to confirm they had it in inventory. Went first to VW because they were closer to my office and walked out unconvinced that it was a good idea to buy a stick shift when I'd never had a lesson on how to drive stick prior to that day when the sales guy tried to teach me for an hour. (Model I wanted at the price I wanted was only available in stick.) So I went onto Jeff Haas next. Ted was unavailable at the time, so Tommy Garrison helped me out instead. He was previously an aircraft engineer, and with that background, he was able to explain to me the mechanics and electronics that all contributed to why the car offers a high confidence in safety and a high comfort in driving experience. Next, he got me in the car and drove around, relating in a live environment how all the safety and comfort features. Then I test drove it and really got to feel and see everything he'd already told me. I was uncertain how everything would turn out, since I didn't know when I'd be getting the settlement check from insurance, which I'd planned on using for my down payment. Tommy and Kortney Malito, the Finance Manager, made it super easy on me. They ran my credit check and determined I could drive the car off the lot without any down payment at zero percent interest. I couldn't believe it. It almost felt like I got an awesome new car for free! So when Paige Phillips, the Accessories Manager, walked me through all the features I could add on, it was an easy decision because I'd already decided there was no other car for me. They are great. So many "little" things that I don't know other places would provide: I was permitted to leave my rental on their property overnight and drive home my new car. I can install parts after-market without jeopardizing the manufacturer's warranty. The gas was full when I turned on the ignition. The entire office stayed open past their 9 PM closing time to help me get home with peace of mind. Darlene Plunkett, the Service Delivery Coordinator, spent a lot of time with me teaching me how to use all of the buttons on the steering wheel and dash (versus just telling me what each one does). They gave a loaner to use while installing the additional features, and not only did the loaner come with a full tank, it also had EZ Tag. And Paige gave me timely updates along the way regarding the status of my installations. Etc. Furthermore, it's not just what they did for me that day. I was really impressed by the wrapper warranty that Kourtney pursued with Mazda and implemented at Jeff Haas Mazda specifically. This car is amazing. It has so many functions that I've never seen in any other car, and I love it. This has been the best shopping experience of my life, and outside of Nordstrom, it is officially my favorite place to shop because both the product and the service are incredible!