Customer Reviews of Sterling Mccall Buick GMC
Review type:
Bought a 2025 GMC Sierra SLT
Great Job
by Dana S on 04/21/2022Service was rock solid and timely as always.Quick and Easy
by Adam French on 04/19/2022This was the easiest and best experience purchasing a vehicle ive ever had. I delt with Floyd Lopez and there was no haggle and everything went as planned.Thank you Adam for your kind words for Floyd! We are thrilled that he provided you with a great car buying experience. Congratulations to your new vehicle!
Excellent Service
by KnightRider1975 on 04/18/2022The part for my car had to be ordered. It came quickly. They also checked for recalls and found one for my car. They took care of everything at one time. Great service as always.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Melly Mel
by Melly Mel on 04/15/2022Availability, price competitive and honest advisorsThank you for being our customer, we appreciate your kind words!
Excellent service
by Emily on 04/15/2022Great service! Marcus was nice and provided good service and took time to answer my questions. My car got fixed within a day. Quick and easy.Thank you for your kind words for Marcus, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
30k service
by JC on 04/14/2022One day service with shuttle service to and from workThank you for taking the time to leave us a review! We look forward to your business with us again!
Greatly appreciated
by Maricela Garza on 04/12/2022Thanks honestly don’t had any dislikes , my purchase with Michelle Guerrero was extremely on point on my new Yukon. Michelle was very fast, patience, and most of all did every effort for things to go as smoothly as possible, she gets her… customer on the level they feel confortable.. Am very happy with my 2022 Yucon .. Michelle is a very hard worker and intelligent individual.. Up grade her ASAP for a much better dealership .. Thanks MichelleWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Appreciate honesty and Great Work..Thank You Basil
by Ron Clemons on 04/11/2022Very SatisfiedThank you for being our customer, we appreciate your kind words!
I am astonished with the excellence of this GMC Service Center
by DaveKoch on 04/09/2022This dealership is extraordinarily accommodating to their customers. All of the service is excellent. They really go the extra mile to assist their customers with all their needs. My GMC Sierra 3500 just stopped running. It had to be towed… to the dealership. Marcus, my service representative called his contact at Hertz Rental Car and secured a rental at an exceptionally low daily rate. The dealer also paid for a Uber ride to pick up the car rental. The problem with my Sierra was a fuel lift pump and associated modules. With the supply chain back-up, they weren't sure when the parts would become available. This dealer put in a special request to GM. The parts all arrived far faster than anticipated. My truck was serviced the day after the parts arrived. While my truck was in their shop, they also addressed an engine heater recall. I requested that they inspect and ensure that the ReGen was functioning properly, which they did. Although I have generally had good experiences with all of the GM dealers and service centers I've visited, Sterling McCall Buick GMC is obviously very customer centric. These folks demonstrate a real and genuine caring for the people they service, not just the equipment.Thank you Dave for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Excellent service
by Star Jones on 04/08/2022This is my second visit for service at Sterling & McCall Buick. They provided excellent service on both visits. I was assisted right away at my scheduled time & service was completed at the estimated time my service advisor gave me. They… have a nice wait area with coffee & other drinks and wifi, so I was able to relax & study while I was waiting. They notified me by text additional recommendations which you could approve to be completed or decline. I really like that aspect because there’s nothing worst than service advisors trying to pressure you to have additional work done. Oh yeah & the free car wash is a plus!We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!
Basil Khan
by Goins on 04/08/2022Basil Khan was my Service Advisor. He was all smiles as he approached my vehicle and greeted my Wife and I with a “good morning, what can I help you with?” We let him know the services needed and he took the key and we proceeded to the… waiting area. During the the process, Basil remained in communication with us and consistently let us know how much longer it was going to be. He asked if I would need the vehicle washed and took care of things from there. He emailed me the recommended services and went a set further, bringing me the print out just to make sure I was aware. Basil’s Customer Service was exceptional and I appreciate him taking the time to display such a pleasant and professional demeanor. I will continue to conduct business here, because of Representatives like him. I have been conducting business with this dealership since 2011 and my Service Advisors were C.W. and Lauren, which have both departed the Dealership. The Service Advisor that needs some “personality coaching” is Marcus. While waiting for Basil this morning, Marcus came walking pass our vehicle and my Wife spoke to him by saying, “good morning.” He just looked her dead in the face and ignored her. I have dealt with him once before by regrettable choosing him as my Service Advisor when I found that C.W. was no longer available. He was not personable, nor did he reflect any type to Customer Service skills. I completed a review about him, directly after the service on my vehicle was completed and apparently nothing has been addressed. Basil, the mechanics and the gentleman that greets you upon arrival were great and I thank you for your time and dedication in creating a relaxing Customer experience. We were there for 3 hours this morning and it flew by because of the proficiency displayed by Basil and the mechanics.Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Basil. Please let us know if we can ever assist you again in the future!
Dealing with my vehicle
by John Ramirez on 04/08/2022I was deeply dissatisfied because I thought having a GMC would make my experience smooth and easy taking my vehicle to GMC but it was totally the opposite and ended up wasting 264.00 out of pocket for them to simply email my insurance… company the information they needed I choose to go somewhere else to quick a prompt service because I need my vehicle for work purposes.Thank you for bringing this to my attention. I apologize for what you experienced with your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at crobinson@sterlingmccallbuick.com. I look forward to speaking with you. Craig Robinson Service Director
Great service
by BREANNA OHSNER on 04/07/2022Mr.Ramon Zapata was great viewing my truck taking it back to get serviceThank you for your kind words for Ramon, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Wonderful experience
by Shaun Dixon on 04/07/2022Miguel was very patient and helped make sure all my expectations were met. I was relaxed and felt very important in this process.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and we look forward to your next visit!
Check Engine
by Carlos on 04/05/2022I got there and got attended quickly. They checked my car and after about an hour they knew exactly what was going on. They changed the oíl, replaced my part and even washed my car and it was for a reasonable price. Clean location with… professional al looking staff. Will be returningThank you for taking the time to leave us a review! We look forward to your business with us again!
Excellent customer service
by Nina on 04/05/2022The service was excellent and professional customer services. Mr. Ramon Zapata, is a great service person. He make you feel, like your vehicle is in good hands. I love when people show they care. Thanks to him and the service department ☺️Thank you for the review, Nina! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Had to redo the work when I got home.
by Jimmy Mills on 04/04/2022Just had an oil change and cabin air filter replaced. Of course, I get home and I notice my entire dashboard vibrating and a loud vibrating rattle coming from my glovebox. Quick google search told me the technicians requested drop leaves,… sticks and acorns into the blower motor when replacing the cabin air filter. I take out the blower and sure enough, acorns and leaves. Now, I’m sure the dealer would have been more than eager to have me bring it back, sit in the lobby for another 2hrs, and they would fix the issue, no question. I shouldn’t have to come back. It’s such a common issue (honestly very easy to drop debris as I have seen for myself now), why don’t they have a process in place to check this out before completing the work? That’s all I’m asking. Not to inconvenience me on my next day off to come back again. I still like you guys but this didn’t meet my expectations.Thank you for your feedback about your recent service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com
Ramon Zapata is great
by Jay McMillan on 04/04/2022Ramon was very helpful and great to discuss potential trade-in scenariosThank you for your kind words for Ramon, we appreciate it!
Straightforward
by Dan T on 04/03/2022The buying experience was very pleasant. No pressure and no run around or manipulation. I felt like they truly respected me and valued my time and business. Same for the finance department.Thank you, Dan! We are thrilled that you had a great car buying experience!
Great experience
by Dedra F on 04/03/2022The sales associate and everyone I interacted with were wonderful and professional. This was an amazing buying experience that I highly recommend to others in the market for a vehicle.Thank you, Dedra! We are thrilled that you had a great car buying experience! Thanks for the recommendation.
Superb service
by Rebecca Robinson on 04/03/2022Very professional Service department. Quick and reliable. Comfy lobby and very courteous staff. Nothing bad to say about this place at all.Thank you for your kind words, Rebecca! We are thrilled that you had a pleasant service visit!
Sterling McCall Buick GMC invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Buick GMC cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Buick GMC dealers.
ESPAÑOL
Sterling McCall Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Buick GMC y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you Dave! We are thrilled that our team provided you with the best experience! We thank you for your continued business!
by Customer Service on 04/26/2022