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Sterling Mccall Buick GMC


10422 Southwest Fwy, Houston, TX 77074 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (13) No (2)
Service Rating
Recommend:
Yes (8) No (4)
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Dealership Service Review

5 out of 5 starsservice Rating
I am astonished with the excellence of this GMC Service Center
Written by DaveKoch on 04/09/2022

This dealership is extraordinarily accommodating to their customers. All of the service is excellent. They really go the extra mile to assist their customers with all their needs. My GMC Sierra 3500 just stopped running. It had to be towed to the dealership. Marcus, my service representative called his contact at Hertz Rental Car and secured a rental at an exceptionally low daily rate. The dealer also paid for a Uber ride to pick up the car rental. The problem with my Sierra was a fuel lift pump and associated modules. With the supply chain back-up, they weren't sure when the parts would become available. This dealer put in a special request to GM. The parts all arrived far faster than anticipated. My truck was serviced the day after the parts arrived. While my truck was in their shop, they also addressed an engine heater recall. I requested that they inspect and ensure that the ReGen was functioning properly, which they did. Although I have generally had good experiences with all of the GM dealers and service centers I've visited, Sterling McCall Buick GMC is obviously very customer centric. These folks demonstrate a real and genuine caring for the people they service, not just the equipment.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Customer Service on 04/12/2022
Dealer Response
Thank you Dave for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
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