Customer Reviews of Sterling McCall Lexus
Review type:
Business office problem
by Issamsk on 06/08/2024The salesman was great but the finance department not so great, they need to be more honest with clients.Thank you for sharing your comments. I am sorry to read that you are unhappy with our finance department. Please contact me at 713-995-2410 and I will do my best to resolve the issue. Mylinh Tran-Salazar General Sales Manager
New LEXUS NX 350 F-Sport
by Ivy Chan on 05/15/2024Not the best deal but what the best could be offered from my sales, much appreciated!Congratulations on your new LEXUS NX 350 F-Sport! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
Miss Chambers
by Ladyvee27 on 04/24/2024He was very helpful and very patient. Answer all. My questions and concernsWe are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Lexus TX350
by Dfhunte on 04/24/2024Courteous, friendly service. No high pressure. Great follow up.We are thrilled to hear that you had a courteous and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Lexus can do better
by Nothappy on 04/22/2024The salesperson was not very knowledgeable about the vehicles. We were given wrong information a number of times. The salesperson spent very little time explaining how to use all the features on the car I bought.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for sharing your comments. I am sorry to read that you are unhappy with your purchase experience. Please contact me at 713-995-2410 and I will be happy to arrange for a proper vehicle delivery with a thorough explanation of the features and controls. Mylinh Tran-Salazar General Sales Manager mtransalazar@SMLexus.com
MR. AMOO
by MCall lexus on 04/17/2024Spent almost 3 hours before able to leave car dealership. Very strand and stressful. Two kes were promised during negotiations but only one key was provided. No complimentary gifts was provided with all the inherent delay from this… transaction. Anyone who can afford an expensive Suv like 2024 Lexus deserves a better treatment and experience. Will not recommend this dealership by any means.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for sharing your comments. I am sorry to read that you were unhappy with your purchase experience. Due to computer chip shortages, the manufacturer is currently providing one key at the time of delivery but will furnish a second key at a later date. We will follow up to ensure that you receive your second key as soon as possible. I will also share your comments with your salesperson and our new car team so that we can improve future guests’ experiences. Mylinh Tran-Salazar General Sales Manager
Lexus RX350H
by Dtheriot on 04/11/2024The vehicle is fantastic. A major negative is that we had to wait 8 months to get the vehicle that we wanted with the features that we wanted. I was hoping to get some kind of compensation for staying loyal and waiting instead of going… elsewhere but to no avail. I will admit that the vehicle was worth the wait and except for the wait, the experience with our sales rep and the dealer was great.It's great to hear that you're enjoying your Lexus RX350H! We apologize for the extended wait time you experienced, and we understand your frustration. We strive to provide excellent service and appreciate your loyalty. Thank you for choosing us!
Ms. Wilma Kirk
by Panther on 03/28/2024When l was welcomed to Cris Garner's office, l told him that l was there to buy a car. He immediately went about the business of selling me one! It was with a sigh of relief that the process was seamless. But then, that's what l have come… to expect of the business acumen of the Sterling McCall staff. I drove away in a beautiful, state of the arts, luxury Lexus 300 h with a smile on my face.Thank you for sharing your positive experience with Cris and Sterling McCall Lexus! We're thrilled to hear that Cris made the car buying process seamless and that you drove away in a beautiful Lexus 300 h with a smile on your face. Enjoy your new car, and thank you for choosing us!
Best Car Buying Experience
by CindyNgoc on 03/28/2024I hate buying a car because the process usually takes a long time. But this time I was in and out in record speed. Told my sale person, Hai Nguyen I need to be in and out quick due to family matters. Hai got all the paper work ready for me… when I arrived. Finance department was a breeze too. Then Hai took some time to quickly go over some of the car features with me. I’m supper happy with the friendly and professional service Hai provided. Highly recommend to others and would definitely come back again here for my next Lexus.It's fantastic to hear about your positive car-buying experience with Hai! We're thrilled that Hai provided you with quick, efficient, and friendly service, ensuring that you were in and out in record time. We'll make sure to pass along your appreciation to Hai. Thank you for choosing us, and we look forward to welcoming you back for your next purchase!
New sales
by Cevans135 on 03/27/2024They made it very easyWe are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Slaes
by Soklin1 on 03/18/2024Hai was very helpful and professional. Excellent customer services. He answered all of our questions.That's great to hear about your positive experience with Hai! He provided excellent customer service and addressed all your questions professionally. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
No after sale service
by David V on 03/02/2024I recently purchased a GX460, and overall, the sales process wasn't too challenging. The salesman Thien was responsive and helpful initially, but unfortunately, things took a downturn once the purchase was finalized. Upon inspecting the car… at home, I discovered a crack on the fog light, and to my surprise, I was only provided with one set of keys. Despite reaching out multiple times via phone calls and email the following day, I received no response. It felt as though the salesman's responsiveness vanished as soon as the sale was made, which has left me with a disheartening impression of the dealership. This experience has made me question my decision to purchase from them. I am now contemplating whether I should return the vehicle in the next few days if these issues remain unresolved. Furthermore, during the trade-in process for my Honda, I was surprised to see a $1300 deduction from the agreed trade-in value. This deduction was attributed to what was considered 'major' cosmetic damage, despite my assessment indicating 'moderate' damage on the appraisal questionnaire. I expected fair treatment during the trade-in process, as well as receiving a car with no defects and proper documentation, including two sets of keys. Unfortunately, these expectations were not met. Moving forward, I hope for prompt resolution to these issues and improved communication from the dealership, especially after a sale has been made.Thank you for sharing your comments and speaking with us regarding the issues with the vehicle and key. I hope we have resolved these issues to your satisfaction. Please contact me at 713-995-2673 if I can assist in the future. Dane Babbitt Pre-owned Director
5* all around
by JoannaK on 01/15/2024We had the best experience with Noe in sales. We were greeted with a smile when we walked into the sales room on the first day and he was kind, knowledgeable, and attentive from start to finish in the whole buying process. He kept in… touch with us after we placed our order when alternative vehicles were available. Really kind and great service and highly recommended you ask for him.We're thrilled to hear that you had the best experience with Noe in sales! Providing a knowledgeable and attentive service is a priority, and we're glad that he made your buying process smooth and enjoyable. It's great that he kept in touch and provided excellent service throughout. Thank you for choosing our service, and we appreciate your recommendation!
Salesman/Finance
by JoyceME on 12/31/2023I had a wonderful experience at Sterling McCall my salesman and finance enabled me to get a vehicle with very reasonable payments.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Easy and best experience to buy My TX350
by Vivian007 on 12/15/2023Hailey was awesome and buying was breeze. Everything went smoothlyCongratulations on your new TX350! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Purchaser
by Abe varkey on 12/13/2023The sales rep named Van is very professional and knowledgeable. His positive attitude and customer friendly approach is very impressive.Congratulations on your new vehicle! We are thrilled that Van provided you with a friendly sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
New used GS
by No name on 11/17/2023While so many businesses are cutting corners, this dealership has earned my respect and admiration. My new used car had a couple of unknown issues that they readily resolved with the utmost courtesy.Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great experience buying my Lexus!
by Stephanie R on 11/15/2023Noe was very knowledgeable and easy to work with, I highly recommend seeing him if you want to buy a Lexus!Congratulations on your new vehicle! We are thrilled that Noe provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Buying a car at Sterling McCall Lexus
by sagghddt on 10/10/2023Van Lim, our Sales Manager at Sterling McCall Lexus, is professional, charming and highly efficient. We never had to wait too much nor spent too much time looking at several cars. It is, as if, he knew just the right choice for us and… guided us to it. Same with our Financial Planning Manager Cedric - respectful and courteous. A joy to work with.It's wonderful to hear that Van, the Sales Manager at Sterling McCall Lexus, provided you with a professional, charming, and efficient car-buying experience. It sounds like he made the process smooth and tailored to your needs. The guidance and expertise from your Financial Planning Manager, Cedric, also contributed to a positive experience. Thank you for sharing your feedback, and enjoy your new car! I
Great experience!!
by YNWA@SML on 09/29/2023Purchased a used car. Could not be more pleased with whole experience. They stand by their cars through and through. My car experienced some problems the day after I bought it. SML dispatched a tech to our house. He couldn’t fix the issue… on the spot and they had the car picked up and brought back to the dealer. They insisted on making the car right - and they did so without further issues. Really above and beyond service!!Congratulations on your new vehicle! We are thrilled to hear that we provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.
Is500
by Donthaveone on 08/31/2023Dealer was open and honest about acquisition process. Required a non-refundable deposit, and true to their word upon delivery of vehicle zero markup / ADM. The salesman, Van, did a thorough walk through and around of the vehicle, explaining… technology. He acquired accessories that I requested(all weather mats)and had pre-installed them, and in my opinion went above and beyond throughout the sales process. Would buy from the dealership, 100%, againCongratulations on your new vehicle! And we appreciate you for acknowledging Van for their professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. It would be our pleasure to assist you again!
Sterling McCall Lexus invites you to visit our luxury car dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Lexus cars and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Lexus dealers.
ESPAÑOL
Sterling McCall Lexus le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros lujosos Lexus y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Lexus en el área Houston.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
by Laura Villalobos on 06/12/2024