Sterling McCall Lexus
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MR. AMOO
Written byon 04/17/2024
Spent almost 3 hours before able to leave car dealership. Very strand and stressful. Two kes were promised during negotiations but only one key was provided. No complimentary gifts was provided with all the inherent delay from this transaction. Anyone who can afford an expensive Suv like 2024 Lexus deserves a better treatment and experience. Will not recommend this dealership by any means.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Sara Thurston on 04/19/2024
Dealer Response
Thank you for sharing your comments. I am sorry to read that you were unhappy with your purchase experience. Due to computer chip shortages, the manufacturer is currently providing one key at the time of delivery but will furnish a second key at a later date. We will follow up to ensure that you receive your second key as soon as possible. I will also share your comments with your salesperson and our new car team so that we can improve future guests’ experiences.
Mylinh Tran-Salazar
General Sales Manager
ReportLaura Driscoll on 04/19/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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