Sterling McCall Lexus

I recently purchased a GX460, and overall, the sales process wasn't too challenging. The salesman Thien was responsive and helpful initially, but unfortunately, things took a downturn once the purchase was finalized. Upon inspecting the car at home, I discovered a crack on the fog light, and to my surprise, I was only provided with one set of keys. Despite reaching out multiple times via phone calls and email the following day, I received no response. It felt as though the salesman's responsiveness vanished as soon as the sale was made, which has left me with a disheartening impression of the dealership. This experience has made me question my decision to purchase from them. I am now contemplating whether I should return the vehicle in the next few days if these issues remain unresolved. Furthermore, during the trade-in process for my Honda, I was surprised to see a $1300 deduction from the agreed trade-in value. This deduction was attributed to what was considered 'major' cosmetic damage, despite my assessment indicating 'moderate' damage on the appraisal questionnaire. I expected fair treatment during the trade-in process, as well as receiving a car with no defects and proper documentation, including two sets of keys. Unfortunately, these expectations were not met. Moving forward, I hope for prompt resolution to these issues and improved communication from the dealership, especially after a sale has been made.