Customer Reviews of Mercedes-Benz of Houston North
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The following reviews are more than two years old. They are not included in the overall rating.
186 sales reviews
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Christmas gift
by Ericwilliams68 on 12/02/2015I purchased a new GLR 350 from Mercedes Benz of North Houston and it was a wonderful experience. The salesman did not use high pressure tactics and all promises were kept. I know now that I will never use anyone other than this wonderful… dealership.Great and Trustworthy Service
by CarlosD99 on 09/14/2015Had a great experience purchasing a Mercedes Benz from North Houston Auto Nation. The salesperson was very polite and quickly provided options that fit my needs. A fair price was set readily and did not waste time trying to upsell… pricey options which I did not need. Rest of the staff was also very competent which made the purchase transaction quick and convenient.New Vehicle
by stjulianhkk on 09/08/2015We love our new vehicle the service was great and we will definitely be sending friends and family your way.Excellent Service - Royal Treatment
by CandaceD on 09/07/2015This is my second vehicle from Mercedes Benz North. I returned because the overall service is outstanding, great price and Jaja Anele is the best sales rep ever. He is knowledgeable, patient and with a wealth of experience. Thank you MBN.Best Car Purchase Experience
by Karen7me on 06/17/2015We arrived onsite and immediately received a professional greeting. No hassle, no pressure, just the honest sales courtesy you would expect from a high end dealership. Test drove a CLS and researched for the specific features and made a… purchase all within a few hours. Very pleased with the entire process, from searching, sales, financial services, to drive home with follow up communications. Highly recommended dealership and staff.Untrustowrthy
by 4ataver on 05/06/2015I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the… salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. They got a quote from a windshield replacement company and was advised they will be calling me anytime to schedule time to go in and have it replaced. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I believe the sales guy tried his best to make the situation right, his management over-ruled him. I communicated in writing to their top management in detail about this and so this should not come as a surprise to them. I am mentioning this as I expect the standard "call us so we can see what we can do" response they seem to give to most complaints. I would not do business with them, and their word cannot be trusted.Thank you for your detailed review about your experiences at Mercedes-Benz of Houston North. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (281) 305-8970. We'd appreciate the chance to turn your experience around.
Wonderful Sales Experience
by nmickey on 04/06/2015I purchased a 2015 E350 from this dealership last week. My client advisor was Trenton Hamilton. I only made 2 visits to them. I told Trenton everything I wanted on the vehicle, what my price expectations were, and he exceedingly met them.… He found the car for me, but it was at another dealer lot.. He sent one of their drivers over to pick up the car and bring it to their lot. Since I had not seen the actual car, I was not under any pressure to purchase the car if I did not like it. The General Sales Manager, Ivan Krunic was great in working with you to meet your financial goal for purchase, The customer service experience was phenomenal.Disappointing. Felt actually disrespected by the sales staff
by Sfcbrown on 03/29/2015Horrible experience!! I will preface this by saying I am an Iraq and Afghanistan combat vet with a Purple Heart and 15 total years of service. So in my career in the Army I was not a Mercedes customer I guess, but after 4 years in the… corporate world my Wife and I have done very well and I wanted to buy my first Mercedes. I was actually excited. We got to the dealership around 230pm. This was my second trip up there. We settled on the vehicle. I felt like the trade in was under valued but I was willing to go with it. I had already set up financing through our bank but the sales guy said hey we have this great deal on financing through Mercedes on this car and the rate was substantially less then what the bank was going to charge. We filled out all the paper work the rep took it back around 5 pm. At 5 mins till 7 he comes back and tells us oh sorry financing closed at 6 for some reason. He asked could we come back Monday. No I fly out of town Monday. He then tells us that the interest rate will probably change because that deal is expiring. I asked why it didn't get processed when we turned it in and why it took over two hours to tell us that finance was closed. Obviously our time was unimportant to the sales team or any manager that walked by and said nothing to us as we sat alone waiting. Maybe if we would of paid cash instead we would of been treated better. Some how I doubt it with this place!We're disappointed by your lackluster experience at Mercedes-Benz of Houston North. Our team takes pride in maintaining excellent business relations and providing our customers with quality services for their vehicles. If you are willing, our General Manager would like to speak with you at (281) 305-8970 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Excellent Service
by Rjohnson87 on 03/08/2015I highly recommend purchasing from this dealership. My salesperson was Ashlye Jones, and she did a fantastic job of finding me the exact car I wanted. The car I wanted was not even on their lot, so she had it shipped to their dealership for… me and she constantly kept me updated on its delivery status and even sent me pictures when it arrived. I highly recommend purchasing your next new Mercedes from Ashlye.A great buying experience
by sklovans on 03/06/2015I recently purchased a 2015 Mercedes GLK from Nick Botusan at Houston Mercedes North and it was a very positive experience. Nick was very attentive and went above and beyond in beating offers from other dealerships. Given that we had… already established a price when I went in to purchase it ended up being a very smooth process. The car is fantastic and I look forward to more positive interactions with Houston Mercedes North!Superb!
by pattyb3 on 03/03/2015We had a fabulous experience purchasing our first Mercedes from Mercedes-Benz of Houston North. Our salesman Edward was very responsive in finding us a very close match of our dream car. Edward along with sales manager Edwin made us feel… valued as a customer and respectfully worked with us to reach a price we could feel good about. Financial manager Donald helped us to quickly move through the financing process entertaining us along the way. Ray then lead us through a hands on review of all the ins and outs of the car patiently answering all our questions. The whole experience was nothing short of superb!Great Sales and Orientation
by kep3 on 02/26/2015We really enjoyed working with Gordon and are thoroughly pleased with our choice to use Mercedes Benz Houston NorthCPO ML350
by katymomma on 02/25/2015Overall I like the car, but I wouldn't say they went to the full extent of doing th CPO inspections per the Mercedea Benz Website. I should have looked the vehicle over more closely but there are quite a few dents still remaining which is… supposed to be part of the service. :(Great dealership and fantastic vehicle
by vito47 on 02/25/2015I looked at Lexus, Infinity and Mercedes for a SUV type vehicle that drove more like a car rather than a truck. I chose the ML350 because it was roomy, comfortable with all the amenities that I was looking for but the best feature was that… it handled and cornered better than my current Avalon Limited. All the associates at Auto Nation Mercedes dealer in North Houston were extremely helpful, and they went above and beyond my expectations. I felt like I was part of a family and not just someone buying a vehicle.Mercedes C250
by Merce250 on 02/17/2015I just purchased a Mercedes C250 and man it rides smooth. Bought it from the Mercedes North location and dealt with Trenton H, he took care of me and I suggest if you are interested in a 2014 Mercedes when I was there they had a few in… stock but not sure how many are left. Do not lose out on some incredible deals for an incredible car. Thanks Mercedes NorthCPO E350
by JeffersonCort on 01/22/2015Traveled from Louisiana to Texas on a family trip. Went to MB of Houston North looking for a Blue E350, LA had none to be found they had three to choose from. Traded in the old car and purchased the CPO all in the same day and drove out… with the E350. Al Gott was very patient and helpful and was great to deal with. Started with Vernon on a CLS, he was easy to deal with as well. Hats off to these guys.Wife's Christmas Present a Winner!
by scottmcf on 01/20/2015Bought my wife a C250 for Christmas (well, it was actually Dec 31). Went to MB of Houston North at 3:00 pm on New Year's Eve and drove the car out at 6:30! Joshua Trenary made what is typically a tiring experience most enjoyable and earns… 5 stars from us! He was equally helpful in arranging and following through on quick subsequent follow-up visit for some service. Finance was a breeze too! Made me want to trade in my BMW!!Purchased Mercedes Benz E350
by Texan13 on 01/12/2015I purchased a Mercedes Benz E350 from Mercedes Benz of Houston North. We visited 5 luxury car dealerships in our search for a new car. We are very pleased with our decision to purchase the E350 from Mercedes Benz of Houston North. Mike… Stahl was our sales manager and he was and continues to be exceptional. With all the technology he was very patient and methodical in reviewing the systems and capabilities of the E350 (multiple times at our request). We have had our car for a few weeks and Mike continues to check in periodically to see if we have questions. We have purchased a lot of cars and this has been our best vehicle purchasing experience. I will purchase another car from Mike in the future.GLA250 sales
by Archume on 01/12/2015The process started with a call to MB North Houston, where we were courteously asked to come in to test drive the GLA250. Chris Taylor assisted us and let us drive one GLA on the lot. We were also let in to see on the several other GLAs… on their lot (which I generally haven't see with most other dealers) so we could make an informed decision on the specific vehicle to buy as they had almost varying features from each other. Chris was very knowledgeable on the cars as were the other associates. The whole process went pretty smooth without us having to wait long with our 4 year old. Thanks to Chris and all who helped us at MB Houston North on the Christmas eve.E-350 Excellent service from Jaja Anele
by Bobgt on 12/24/2014This is our second purchase from MB North and I would highly recommend those looking for a new car to contact Mr. Anele. He is very professional and knowledgeable about the vehicle.When it came to presenting the facts as to purchase/lease… options he was very efficient. I think the negotiated sales price was fair and the trade-in reasonable. This is our second E-350 and having driven Lexus in the past this car wins hands down for comfort and quietness. Mr. Anele has been good to follow up with us to see if had any questions after having driven the car for a few days.Another reason for our returning to MB North is the Service Dept. specifically, Mr. Chris Montoya who always is good to look after the vehicles service needs and address any questions I have.New MB450 GL - what an experience!
by dj_novak on 12/23/2014I custom ordered my GL with George Buchannan of MBoHN in October '14. I was going to trade in my Cayenne S and buy a larger SUV to be able to travel with my family (including our 3-month old and a Great Dane) for Xmas holidays (1400 miles… one way, give or take). GL I test drove was exceptional, very comfortable, peppy and roomy. Not quite the Cayenne, but not lagging far behind. Due to snafu from Tuscaloosa plant's Supply Chain Management, my vehicle was not built on time (come December, we are still waiting on the vehicle to be built). So George and Mr. Krunic (General Manager, I believe) get on the horn with dealerships all over, work their magic and work out a convoluted trade with another dealer to get me the closest matching vehicle. Now, did I mention that I was panicking at this point because I did not have a plan B how to get my family from Houston to our cabin in PA? So, they saved the day, gave us a great deal and a great trade in value for our Porsche and we made it to Pittsburgh in our new car. Xmas miracle! This is the second time we are dealing with the Dealership. We bought the custom ordered E250 from them earlier in the year and had the same great experience. Albeit, it was built in Germany (and not around Holidays) so no issues with delivery timing. But a great service! So, yes. I love my GL450. And yes, I miss my few gadgets George couldn't match with existing stock in Dealerships across the North America. But, would I purchase another vehicle from the same Dealer? You betcha! Once the closest match arrived, I was in and out in 1 hr...
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
by autonation on 12/04/2015