Mercedes-Benz of Houston North

I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. They got a quote from a windshield replacement company and was advised they will be calling me anytime to schedule time to go in and have it replaced. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I believe the sales guy tried his best to make the situation right, his management over-ruled him. I communicated in writing to their top management in detail about this and so this should not come as a surprise to them. I am mentioning this as I expect the standard "call us so we can see what we can do" response they seem to give to most complaints. I would not do business with them, and their word cannot be trusted.