Mercedes-Benz of Houston North

Horrible experience!! I will preface this by saying I am an Iraq and Afghanistan combat vet with a Purple Heart and 15 total years of service. So in my career in the Army I was not a Mercedes customer I guess, but after 4 years in the corporate world my Wife and I have done very well and I wanted to buy my first Mercedes. I was actually excited. We got to the dealership around 230pm. This was my second trip up there. We settled on the vehicle. I felt like the trade in was under valued but I was willing to go with it. I had already set up financing through our bank but the sales guy said hey we have this great deal on financing through Mercedes on this car and the rate was substantially less then what the bank was going to charge. We filled out all the paper work the rep took it back around 5 pm. At 5 mins till 7 he comes back and tells us oh sorry financing closed at 6 for some reason. He asked could we come back Monday. No I fly out of town Monday. He then tells us that the interest rate will probably change because that deal is expiring. I asked why it didn't get processed when we turned it in and why it took over two hours to tell us that finance was closed. Obviously our time was unimportant to the sales team or any manager that walked by and said nothing to us as we sat alone waiting. Maybe if we would of paid cash instead we would of been treated better. Some how I doubt it with this place!