Customer Reviews of Mercedes-Benz of Houston Greenway
Review type:
Mrs Rachel
by MrsRachel on 03/10/2025Communicates very well and service very quickMike Walsh, Service Advisor
by Tom Weil on 01/16/2025updated 01/23/2025Mike Walsh provided excellent service and repaired my tire efficiently and expeditiously.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great customer Service
by Hector Enamo on 01/08/2025Excellent and exceptional serviceWe are pleased to hear you had such a positive experience with us, Hector! If you ever need help, just give us a call. Happy motoring!
MB key replacement
by J Raman on 12/12/2024If you’re looking for service this dealership is not the one to g. Paid for a replacement key 2 months ago and heard nothing! Called the dealership was sent to parts department where I was told a key had not been order. Called the advisor… who helped us and he did not call back. I emailed him for an update and did not hear anything until after I sent him a copy of the invoice. To be told (via email) it would be at the dealership at the end of wk. when I called him back and told him I was told the key was not order he had no explanation of why it took 2 months to order a key. If I hadn’t called and emailed I would still be waiting for service from this dealership. To me that’s unacceptable.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.
MB Greenway- AMG C63 S
by KennethP on 07/02/2024My wife has driven BMW's the past 16 years and wanted to give a pre-owned MB a try. Last May we bought said vehicle and as we had a couple of minor fixes the dealership agreed to take care of, we ran into a mistake where the seat cover had… been torn when they repaired the seat belts. They acknowledged the mistake and agreed to take care of it. That was last July and after months of waiting to get a new seat cover in, 3 different times and multiple back and forth trips to the dealership, we finally have it resolved. Multiple times we left our vehicle there only to pick it up; 1st, when they ordered the wrong seat, 2nd, they had a tear in the new one and 3rd, another imperfection was noticed. In addition I don't believe I was ever notified when the new seat cover came in and had to reach out multiple times over the year to ask. Again, this minor incident took 12 months to rectify and multiple inconveniences on our part as well as the service departments. I know this is not normal but, it was not a good 1st impression with our new dealings with MB.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
5 stars
by Dr.J. Hughes on 06/18/2024Jay Kohn was great, attentive and efficient with the repair. I have been seeing Jay as my Service Writer /Specialist for many years and have puschased 3 new MBs from Greenway.Finally, Jay is remarkably improved over the years.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
5 stars
by Dr J. Hughes on 06/18/2024Jay Kohn was great and has remarkably improved over the many years and the purchase of 3 news MBs from Greenway.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Shout out to Jasper And His Team
by Dacoldi on 05/13/2024My service advisor was very thorough and patient with servicing my vehicle. His team made sure everything was 100% good before delivering my vehicle to my home homeHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
GLK 250 Service
by dieseldog on 03/23/2024MB - Houston Greenway did an excellent and expeditious very large service and repair. I have had my GLK 250 serviced there since 2017 and the always do a great job.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston Greenway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Mercedes-Benz of Greenway Houston
by Sal's 550S on 02/05/2024Have been a customer for over 2 decades. Started with my C class then E class and NOW THE S- CLASS. SERVICE HAS ALWAYS BEEN FIRST CLASS. There is another Benz dealership closer to my residence. I just do not feel comfortable going there.… GREENYWAY is the way! Honestly!Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Great Service
by C. Cook on 02/02/2024Service advisor was amazing and work done was on point. Went over and beyond to make me happy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Inconsistent
by TeeMillz on 01/17/2024I purchased my car from another dealership but have an outstanding warranty and wanted to take advantage. It was easy to schedule and arrival was smooth-ish. My name was not on the calendar but I received confirmation. Once we worked… through that, my person arrived asked what I wanted done although i added to my appointment. I was shuttled to work. I was told they would communicate via text my person did more calling than texting. Also, when I was told their findings, the 1st question was where did I buy the car? Instantly I'm worried thinking I purchased a lemon when in fact I needed an oil change (too much oil added) and my brake pads will need to be changed in the near future. I moved forward with oil change but had to get pricing provided. I also asked for pricing on the brake pads and have never received. I was not told how to get a shuttle back. I was told my car could be picked up via text. When I arrived I waited, no information was provided outside of what was done and my car would be delivered outside the doors. I watched other people get true one on one service including walked to area and how to navigate pickup. I did share with my person, who asked again upon arrival where I bought the car from, which is still not important based on the identified issue that they should work on delivery of information. I had to ask 2 additional people how do I pick up my car. Bottom line. I will not return to this location for anything ever. Perhaps systemic training of how to work with potential customers could be had by all, as I leave out what another employee did/did not do upon arrival.Hi, we truly appreciate your feedback. We strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Well done.
by Blake on 01/17/2024Mercedes-Benz Greenway handled my repair very well and my car was shiny and clean at pickup. Thank you, Elena!Hi Blake, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Compre de Range Rover
by Pedro H on 01/09/2024Excellent service, efficiency in service, quick response, delivery of the vehicle with all gasoline services, oil and fluid changes, and delivery with an excellent internal and external wash, I am very grateful to the seller. MR Joseph for… his excellent service.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service at Mercedes Greenway
by LC@gmail on 01/05/2024I had a car emergency on Thanksgiving weekend. The service department was great about taking my car in on Friday and having it fixed on Monday.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Patrick is great!
by Gabrielle L on 12/11/2023See Patrick at Greenway. He’s so kind and will take care of everything you need. Always in good hands!Hi Gabrielle, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Please don't hesitate to reach out if there's anything additional we can do for you.
Service
by Maria Ayala on 12/06/2023Very good customer service. Everything on timeHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Regular maintenance
by MaryKingelin on 11/26/2023EXCEPT for my right rear wheel cracked on my new $100,000 E53AMG - thank god Rollo’s welded it so I can drive my new car with🤞and 🙏…. There is no wheel to be had anywhere in the world!!! How can M-B sell me a $100,000 car yet have No… parts. Germany said maybe after Christmas. Been on order 6 weeks and M-B didn’t bother letting my dealership know there’s no replacement until after 5 weeks!!! This is totally unacceptable!!! What do I do if this wheel completely craters-out again??? 😡. Mary KingelinHi, thank you for taking the time to leave us feedback. Thank you again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Mrs. Iraida Brown
by Iraida Brown on 11/22/2023I always have an amazing experience with Peter Schermerhorn at Mercedes Benz on Greenway. From start to finish he is very thorough and courteous. He always makes sure the job get done correctly.Hi Iraida, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Jasmin Dover on 11/14/2023My experience was effortless. I was in and out. Rafael communicated in a timely fashion.Hi Jasmin, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Car Repair
by Car Repair on 11/11/2023The supervisor was dismissive when I told Mercedes that my temp gauge was still not functioning correctly. They were still dismissive when I told them I know how my care behaves. When I told them to give me a refund so I could take my… car to a competent mechanic, they paid attention!!! To this day, the temperature gauge is still dramatically fluctuating. I have an appointment to attempt for the 3rd or 4th time to fix the car.Hi, thank you for bringing this matter to our attention. Please call our General Manager at (713) 489-2111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kerry Valdez on 03/12/2025