Mercedes-Benz of Houston Greenway
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Dealership Service Review
service Rating
Regular maintenance
Written byon 11/26/2023
EXCEPT for my right rear wheel cracked on my new $100,000 E53AMG - thank god Rollo’s welded it so I can drive my new car with🤞and 🙏…. There is no wheel to be had anywhere in the world!!! How can M-B sell me a $100,000 car yet have No parts. Germany said maybe after Christmas. Been on order 6 weeks and M-B didn’t bother letting my dealership know there’s no replacement until after 5 weeks!!! This is totally unacceptable!!! What do I do if this wheel completely craters-out again??? 😡. Mary Kingelin
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Paige Phillips on 11/27/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. Thank you again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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