Mercedes-Benz of Houston Greenway

My wife has driven BMW's the past 16 years and wanted to give a pre-owned MB a try. Last May we bought said vehicle and as we had a couple of minor fixes the dealership agreed to take care of, we ran into a mistake where the seat cover had been torn when they repaired the seat belts. They acknowledged the mistake and agreed to take care of it. That was last July and after months of waiting to get a new seat cover in, 3 different times and multiple back and forth trips to the dealership, we finally have it resolved. Multiple times we left our vehicle there only to pick it up; 1st, when they ordered the wrong seat, 2nd, they had a tear in the new one and 3rd, another imperfection was noticed. In addition I don't believe I was ever notified when the new seat cover came in and had to reach out multiple times over the year to ask. Again, this minor incident took 12 months to rectify and multiple inconveniences on our part as well as the service departments. I know this is not normal but, it was not a good 1st impression with our new dealings with MB.