EchoPark Automotive Houston (North Freeway)
Customer Reviews of EchoPark Automotive Houston (North Freeway)
Review type:
Great Experience
Flat, straightforward prices.
by Zach c on 10/04/2024The service was good and all the people were honest and were completely open about any and all information about the vehicle and patient as well. And when paying there were no hidden additional fees. Just as they said all fees are in the… car payment itself. Just one purchase no additional.Thank you for the fantastic review! It means the world to us to know that you had a 5-star experience. Congratulations on your new purchase! We’re confident it will serve you well for many miles to come. Please know that we’re always here for you. Enjoy the journey ahead!
Great Assistance
by J on 09/10/2024Came to this location for a car I was looking for and was helped throughout the process smoothly with Taylor’s assistance. She was able to explain and help with my concerns and questions. Overall it was a good experience.Thank you for sharing your experience! We’re delighted that we could provide you with exceptional service and help you find the perfect vehicle. We hope your new ride brings you joy mile after mile. Don’t hesitate to reach out if you need anything in the future. Happy driving! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Buying a car from Echo Park was a great experience
by Nick S. on 06/21/2024Stephanie and Austin were both very friendly, professional, well informed about the cars I was not pushed into making a decision, I was given all the time I needed and my free space I had the opportunity to test drive three different cars,… two of them being the exact same car, but despite that Stephanie patiently and kindly Encouraged me to test drive both. The car prices are fair and nonnegotiable, exactly because they are fair. That is something I greatly value in this dealership- honesty And transparency. Other dealerships would not even give me their prices over the phone. Echo park is 100% transparent and will not try to turn you into a professional negotiator. The car feels great! Thank you, Stephanie and Austin for this wonderful experience.We’re really feeling the love right now. Thank you so much for leaving this wonderful review. Thanks for the review! Send us pics from your future road trips. Call or stop by if you have any questions – we’re always here to help.
Mariana Escobar excellent
by Noah.Led98 on 05/20/2024first time financing a car I am extremely pleased with the sale person and sales manager Ryan welcomed me and made me feel confident and comfortable that made me consider buying the car sooner rather then later. Mariana Escobar she is a… wonderful sales person very Informative with any questions i had regarding the process of driving off with the car that day. Especially when it came down to the payments she definitely helped me out BIG time in making my payments affordable. Thank you MarianaThank you! Your review proves that our guests leave happier. We can’t wait to tell the team at [insert location-name] that they made your day. This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
So upset!!!
by Megs007 on 04/04/2024I do not like to leave negative reviews but this was an absolute horrible experience for me. First of all we drove 3 hrs to this Houston location on our only day off on a Saturday drove the car said we wanted it then they took forever to… get to us then they said sorry the banks are closed can you come back Monday. We explained to them we were from out of town and if there was anything they could help with since what has happened and it wasn’t our fault. The manager said he would call me Monday and let me know. We never got a call of course. We didn’t have another Saturday off for a couple weeks then the next one we did we went again. We walked in and of course the manager was like you’re back and I was like yes you never called me back and he was like my phone was acting up. So once again we go drive the car and say yes we want it and our sales guy Alvin was with someone else forever. We sat there and waited. We explained to them we drove 3 hours again and didn’t want the same thing to happen to us as last time. So the manager started on the loan stuff for us. Then Alvin comes to us couldn’t even tell us the rate or who it was through or anything just expected us to go with it. I couldn’t believe it. When we asked questions about those things he seemed annoyed with us. Those are things we should know and I would have thought he would have been able to tell us. It was like they weren’t even trying to help us just doing the bare minimum if that. I was so upset I even told my fiancé I wish we could just walk out but we had rode with a friend up there. We literally sat there like we didn’t matter. After waiting forever he finally got us the bank information but like couldn’t even tell us the payments or anything. So finally we called the manager and he helped us. After that Alvin came back and asked us about the extended warranty and we said no thank you and he was extremely rude and like rolled his eyes and gave us attitude and was like do you understand what car you have. It was so unprofessional I couldn’t believe it. So then we go to signing the paperwork. We notice that on the paperwork my email was wrong and it was on the loan stuff so we asked him if he could please correct it cause I didn’t want that going to anyone else. He was so mad and annoyed and I explained to him I was sorry but I just didn’t want anyone else to get my information and how it was important to me. He finally came back and said they couldn’t change it. I was worried and I explained to him there had to be a way cause that was my bank stuff and I wanted it to be right. So he went to talk to a guy then printed it out with the right email and had me sign it. After that he was just being rude and you could tell was annoyed with us then when we were done with the paperwork he just gave us the packet and the kit and said thanks didn’t even walk us out to the car or anything. Well I just got off the phone with my bank cause I still haven’t received anything from them and of course my email was never changed like they said it was and assured me they would fix it and so someone else has been getting my personal bank emails. I am soooo mad and upset. This whole experience was so unprofessional and just something I never expected to go through when buying something that’s a big purchase. I am usually the one who rights the good positive reviews but this time I just couldn’t. Everything about this experience was horrible for me.Hi, Megs007 we appreciate your honesty, and for giving us a chance to improve by leaving this review. Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements. Our priority is you, so please contact us so we can talk further. Melissa Roberts Guest Loyalty Manager GLC.Houston@echopark.com Phone: 281-504-4489
Christi doesn’t care about anything but herself
by Christian on 03/28/2024After purchasing multiple cars from echopark never had I had a bad experience until I met Christi. She will add all she can to your loan and will not tell you unless you ask. Even after asking she still had to resend the quote for financing… 3 more times due to not following the request of not adding more things to it. Christi was also rude and very unprofessional over text/call. Once she knew it was an easy sale since we knew what car we wanted she completely made the rest about getting her bonus for the extended warranty. Will not be coming back all thanks to Christi!Hi, Christian we appreciate your honesty, and for giving us a chance to improve by leaving this review. Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements. Providing a happy experience is what we strive to do, and we didn’t deliver for you. Our priority is you, so please contact us so we can talk further. Melissa Roberts Guest Loyalty Manager GLC.Houston@echopark.com Phone: 281-504-4489
Two thumbs up
by Angela on 03/23/2024Mariana Escobar was very knowledgeable, kind, and up front. She was very patient and went out of her way to make our buying experience very pleasant able.Hi, Angela we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Happy customer
by Ashley A on 02/26/2024I was excited to purchase my car today and Christy Leal was I really great help and very patient with me and made sure I got the car that I wanted….Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
feedback on mariana escobar
by mariana on 01/08/2024very fast & easy process mariana eacobar took very good care of all my needs definitely coming back for next carHi, Mariana we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Extra key
by Eleazar on 11/06/2023My experience was fine I was just disappointed I only got one key with the vehicl.Hi, Eleazar we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Buyer
by Fannieb on 11/04/2023The Salesman was very helpful in finding a car within my budget. I love my new truck and my car note is a plus.Hi, Fannieb we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Jim
by Jim BBBB on 10/23/2023Purchased 22 Nissan Rogue. No hassle, very honest salespeople. Very happy with serviceHi, Jim Bbbb we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Happy with our car
by Love our Kia on 09/19/2023We enjoyed working with Gustavo but didn’t expect to spend so much time at the dealership. We thought most of our paperwork had already been completed online.Thank you! We love playing matchmaker – so glad we could help you find your dream car. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Matt
by A thibodeaux on 08/22/2023Matt was very patience with us.he was also very helpful on information wise.thank you matt at echo park.Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Houston (North Freeway) they made your day. Thank you for the kind words. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Purchase of Jeep Grande Cherokee
by Not App on 08/22/2023Christy Leal did an amazing job in helping us find the perfect vehicle for our daughter.Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Houston (North Freeway) they made your day. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Christy Leal
by Daisy P on 06/05/2023Came to Echopark wanting to test drive. Wanted to hold off until I was set on a SUV of my liking. Ended up leaving that same night after hours with the SUV. Christy dedicated her time and attention to my family and I. Went through the… process and we were out of there quicker than expected. Thank You Christy for everything!Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Houston (North Freeway) they made your day. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
🚙
by Cairo96 on 05/09/2023Sold my car and all I had to do was sign away.Thank you! We love playing matchmaker – so glad we could help you find your dream car. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Best sales person
by Essie E on 05/01/2023Lance the youngest car salesperson there, went above and beyond to help us find the perfect car according to what was on our wish list. His service was exceptional, very patient and polite. He new his cars and was very convincing.Hi, Essie E we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Extremely Happy!
by markhayesiii on 04/19/2023Alvin was my salesman and he did a fantastic job with me. No pressure and came in on his day off to make the deal happen! I purchased a 2022 Honda CR-V and I am extremely happy with this car!Echo Park North Houston is great
by lfgbean on 04/16/2023Low, upfront pricing on great vehicles. No pressure from the staff. Best car buying experience I've ever had. I cannot see why everyone wouldn't buy a used car from Echo Park bc they have by far the lowest prices.Great Experience
by Denise G on 04/10/2023Kristy Leal was great. She even helped us on her day off. Highly recommend.
Nissan Rogue
Hyundai Tucson
Hyundai Kona
We truly appreciate your kind words and the time you took to share your experience! We’re overjoyed to have been a part of your car-buying journey. Here’s to many safe and enjoyable miles on the road ahead!
by Melissa Roberts on 04/22/2025