EchoPark Automotive Houston (North Freeway)
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Christi doesn’t care about anything but herself
Written byon 03/28/2024
After purchasing multiple cars from echopark never had I had a bad experience until I met Christi. She will add all she can to your loan and will not tell you unless you ask. Even after asking she still had to resend the quote for financing 3 more times due to not following the request of not adding more things to it. Christi was also rude and very unprofessional over text/call. Once she knew it was an easy sale since we knew what car we wanted she completely made the rest about getting her bonus for the extended warranty. Will not be coming back all thanks to Christi!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Melissa Roberts on 03/29/2024
Dealer Response
Hi, Christian we appreciate your honesty, and for giving us a chance to improve by leaving this review. Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements. Providing a happy experience is what we strive to do, and we didn’t deliver for you. Our priority is you, so please contact us so we can talk further.
Melissa Roberts
Guest Loyalty Manager
GLC.Houston@echopark.com
Phone: 281-504-4489
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