Customer Reviews of Beck & Masten Buick GMC South
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The following reviews are more than two years old. They are not included in the overall rating.
57 service reviews
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Replacing the A/C Heat/Cool Actuator on the passenger side
by B. Nguyen on 04/17/2023I scheduled an appointment to replace the AC Heat/Cool Actuator on the passenger side. The technician took 30 minutes to diagnose the problem and confirm that the actuator needed replacing. I have searched all youtube videos about replacing… an A/C Heat/Cool actuator for my car, which is the 2011 Buick Enclave, and most videos show that it took less than 30 minutes to replace it. However Beck and Masten Service Representative, Kelly, told me this job needs about 8.8 hours of labor. Each hour of labor will cost me about $190. If we do that math right, replacing the A/C Heat/Cool Actuator for my Buick Enclave will cost me 9 hours of waiting and $1,700 and the part is $152. All in all, it will cost me roughly $2,000 and 9 hours of waiting. I couldn't believe what I heard at that point. So, I had to pay a $190 diagnosis fee and took my car home. I went to a local car repair shop and showed the mechanics the youtube video of how to replace it. It took him 25 minutes to get everything done. He charged me $80 for his labor. The part is $40 from Autozone. The total cost is $120. What is the difference between 9 hours of wait and $2000 in cost and 25 minutes of wait and $120 in cost? You can see the answer yourself. Thanks,Rating
by William on 02/26/2023Ok. Communication lackingI would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your experience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net
Oil Change
by GMC Owner on 06/06/2019updated 06/13/2019Oil change and car wash done timely. Service was friendly as usual!Oil change
by Martinez on 03/09/2019Exelente service miss Rosy Hernandez thank you 🙏🏻Service department
by Aliciarobles on 04/18/2017updated 05/01/2017Everyone helped unload from my vehicle to loaner and we're very kind with excellent customer service, I called and I had a loaner the following morning! The loaner manager was very helpful as wellAlicia, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793
Service
by Felecia123 on 04/12/2017updated 04/24/2017Great experience. I will definitely recommend to friends and family. The staff is very polite and professional. The facility was very nice and clean.We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nickole Kamran Marketing and Business Development Direct: 832.775.1793
Satisfied customer
by Stevea007 on 11/11/2016Outstanding service and my service adviser takes care of me everytime! Keep up the great work!Excellent service & knowledge of the vehicle needs
by JCfra99 on 06/03/2016I have difficult scheduling constraints due to my travel schedule. Rosie Hernandez and Beck & Masten have always worked with me to find a time window for service that meets my constraints. This most recent visit was an excellent example.… I also get excellent service advice from Beck & Masten regarding what I should have done, what I can delay based upon usage, and most importantly, what services I should accelerate due to planned trips and stress on the vehicle. I really value having the same service rep for my 6 year history with Beck & Masten. What makes it very special is how hard she works and how much knowledge she has. Thank you. No reason for me to ever consider going anywhere else.service dept
by 19iceman75 on 04/22/2016Pleasant. Professional. Very fast.????
by jtb1959 on 12/22/2015updated 12/28/2015I came in for a tire rotation and oil change. Service was jam packed. I was promised a 2 hour wait but just waited an hour!Service Repair
by jugar_211 on 11/15/2015updated 11/23/2015Jamie was a great service rep who is willing to assist and go an extra step in getting repairs fixed.Oil change and recall...
by Makcht08 on 10/21/2015updated 11/13/2015Rosie is wonderful ...she remembers my name if I drop by. Rosie took care of a recall before I even knew of it .... The fresh coffee and cookies /donuts are a special service that I want to thank you for....Some company's have forgotten how… to treat their customers....Beck has not. Mark ChoateBest dealership in the area
by Karimkmardini on 10/23/2015updated 11/13/2015Gaby was great, very helpful and friendly! She was very professional and kept me up to date about my truck status.Service Dept
by nancyma on 09/28/2015updated 11/06/2015Our service rep Mr. Jaime, always a pleasure to work with. He is very attentive when explaining the issues we are having with our vehicle... he makes sure we are taken care of when our vehicle is staying in for repairs that we can get… around with a loaner. Very greatful for the Service Dept personnel.Wonderful Service Department
by Angie_LS on 11/05/2015There are GMC dealers closer to where I live but I will continue taking my truce to Beck & Masten as they do great work and keep me updated on what is going on. I enjoy working with Jamie, he is wonderful.Cindy_24
by Cindy_24 on 09/22/2015updated 10/27/2015Extremely satisfied with the friendly and family oriented assistance. I'm a very hard and tuff client, however through it all beck and master south is very compassionate and understanding. Love beck and masten south I wouldn't go anywhere… else. -Cindy CastilloDrop in service is awesome
by VBuggs1 on 08/26/2015updated 10/26/2015Dropped in for an oil change, and got a printout of of all that was done, as well as, all that was needed. They checked and filled everything!helpful
by clbugarin on 07/22/2015updated 08/03/2015very friendly and helpful. I had to take it back because the vehicle kept on stalling and they were very helpful and apologetic.Latest vehicle service
by Philly71 on 06/12/2015I brought my car in for service on several items. Everyone was very professional and kind. I was kept informed along the way as to what was going on with my vehicle. I was given a loaner car for the duration and treated very nicely. All of… the items that needed attention were addressed with my Acadia. Rebecca was fantastic. I am very pleased.What a quick, issue-free experience.
by ChuckRoastMD on 04/23/2015updated 05/02/2015Jessica Hughes was the service adviser and she went above and beyond to help me with my service issues. I was kept notified and then called immediately when it was ready. I couldn't be more pleased with the job that the dealership did and… the attention I received from Ms. Hughes.Another Excellent Visit - Thank You!
by Tiki_Maryann on 03/31/2015Every aspect of my service visit from start to finish was amazing. I was particularly impressed with Brennen who greeted me at the service drive on both dropping my car off and picking my car up. Wonderful personality, super helpful and… just a positive & cool person to speak to. Totally started my day on a high note! Please thank him on my behalf.
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About our dealership
Mission Statement:
Our mission at Beck and Masten South Buick GMC is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Values:
Family owned and operated in the Houston Area for over 30 years. We constantly strive to achieve the perfect balance between complete customer satisfaction, employee empowerment and sustainable prosperity. We will maintain the highest standards at all times in every single daily action. We will continually be recognized for our performance and ethics carried to each brand, dealership and entity.
What sets us apart
We have a friendly and knowledgeable Internet Staff available to answer your questions. With 26 Acres of new Buick. GMC's and preowned vehicles available we promise to assist in finding you the right one!
Winners of the 2017 Dealer of the Year Award
We offer complimentary car washes, loaners and shuttle service for all service customers!
We are members of several Chambers of Commerce such as Pearland, Friendswood, League City, South Houston, and Pasadena. We truly believe community involvement is a staple and in giving back to our own backyard!
We are also proud partners with PISD and offer exclusive pricing to any ISD employee, spouse, or parents of children who attend.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (1)
- Spanish
I appreciate you taking the time to share about your recent experience in our service center. I can assure you this is an isolated incident and not how we conduct business. If you are open to contacting me at your earliest convenience, I would appreciate the opportunity to do my best to fix this issue for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net
by Beck & Masten Buick GMC South on 04/19/2023