Customer Reviews of Beck & Masten Buick GMC South
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by Patricia on 03/20/2023It all started with a phone call. I called to inquire about stock #SK203 which I was told was in stock. I then received a call from Maximo Garcia the salesperson letting me know the vehicle was in stock. I informed him that I had newborn… baby and needed to buy a vehicle with urgency and I needed to get as much as possible over the phone so I can just get there and sign the paperwork. We spoke a few times and had agreed to a price which he text me screenshot of the total drive out that was our agreed price including tax, title and license. Upon everything being agreed. We submitted credit to get the financing part done. He requested pictures of DL, insurance and additional photos. I responded to all his request of information because I was under the impression that price was agreed upon and it was not just the financing part done. I sent all the requested documents and waited. I then received a phone call from Maximo Garcia stating that he had talked to his sales manager Jorge Gomez, and we had an issue. The total drive out of the vehicle had changed by 4K because his manager could no longer honor the deal that was agreed upon. Playing the usual bait and switch between him and his manager he called me and said price had only changed $1500 dollars. My biggest gripe is the fact that I take care of my credit and sales person and manager had no issues lying to me about a what I thought was a done deal and pulled my credit. I will get this all the way to the GM and General Motors themselves because credit is nothing to play with specially when they are just being sleezy. BEWARE ALL CUSTOMERS OF THE TYPE OF BUSINESS BEING RAN AT THIS DEALERSHIP! THEY WILL LIE TO YOU TO ANY EXTENT AND PULL YOUR CREDIT EVENTHOUGH THEY ARE NOT BEING SINCERE ABOUT THE CAR DEAL!!! DO NOT TRUST THEM WHEN THEY TELL YOU PRICE IS AGREED UPON.Best buying experience ever!
by AThomas on 03/17/2023My experience with Beck & Masten was the best car buying experience I’ve had to date! Just the greeting from rolling into the parking lot made me feel like this was the right place. The salesman I worked with Jason Ruppert was pleasant and… professional. He helped me find what I was looking for at a price I can afford. Kim in the finance dept who walked me thrived the signing was also fantastic! She took the time to explain all of the coverages and pricing for everything. She also made sure I walked out with what I needed without breaking the bank. That’s how car buying should be! I am more than pleased with the overall experience I had at Beck & Masten.AThomas, Beck and Masten were pleased to learn that you enjoyed your car-buying experience with us. We look forward to servicing your vehicle soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net
RIP OFF [non-permissible content removed]
by Joe C on 05/31/2022Long story short...traded in a 2022 Toyota Prius...was given 27,000.00 for it....payoff was 30,707.42...salesman asked what is the payoff and I said ABOUT 30,000.00 ballpark as I did not know actual amount. I took a 2016 Nissan JUNK...I… mean JUKE for a test drive....ended up doing a deal on it....had to return to Beck & Masten later that evening when I realized they put 30,000.00 as the actual payoff....WHAT DEALERSHIP DOES NOT CALL AND GET THE ACTUAL PAY OFF AMOUNT on a trade in???? And they NEVER listened the THREE times I told them my address was not updated on my license...all paperwork has old address... Anyway....after three days of misery driving the Nissan....I decided to go back and just ask If there was anyway to get Into a different vehicle...surprisingly my salesman said " lets find you another vehicle"...okay cool....I decided on a 2018 Ford Escape...when I asked my salesman If we were starting over....(like I had just brought in the Toyota Prius he said " we will get it done for you"...well off to F & I and the guy was basically doing a SLEIGHT OF HAND magic show on his electronic pad...I felt VERY RUSHED and never was given the chance to read the paperwork I was signing....when finished I was handed a USB stick and told all the paperwork is on it....hmmmm.....did not get to look it over until I got home and BAM...TRADE IN ALLOWANCE for NISSAN JUKE 12780.00 WITH A PAYOFF OF 18,777.72....WOW...RIP OFF.....and my ORIGINAL 2000.00 DOWN PAYMENT was PENALIZED 600.00...WOW...RIP OFF....AND....They ADDED a PROTECTION PACKAGE without telling me to the tune of 1895.00...AND they added a SERVICE CONTRACT for THREE OIL CHANGES...1300.00.....RIP OFF BIG TIME....my calculations are this.....Im out 600.00 on original down payment....2000.00 on upside down debt for second trade...plus 1895.00 for unwanted package and another 1300.00 for unwanted service contract....RIPPED OFF FOR OVER 5800.00....STAY AWAY FROM [non-permissible content removed] UPDATE....I received a call from F & I a few days ago and was told what if we do this.....turns out that the guy making the offer HAD NOT even spoken to upper management and was making offers he could NOT back up....NOW I have received yet more calls from OTHERS making different offers....SAME THING...they call, make offer, and THEN have to get UPPER MANAGEMENT to approve them...THIS IS A WASTE OF TIME & TOTAL RUNAROUND UPDATE...Have spoken with an expert consumer contract lawyer and I will take this to ARBITRATION if need be UPDATE...have made initial contact with KPRC 2 NEWS of Houston's CONSUMER INVESTIGATIVE REPORTS I have above average credit and now I am looking at paying a total of just under $ 44,000.00 for a 2018 Ford Escape with almost 50,000 miles...THIS IS ABSURD I WILL NOT be RIPPED OFF and just stand by and take it from BECK & MASTENUPDATE...I am not able to remove this review....BECK & MASTEN have stepped up to the plate and WE HAVE REACHED AN AMICABLE SOLUTION. The contract is NOW ACCEPTABLE and I feel that I HAVE BEEN TREATED FAIRLY in the end.. I am glad that BECK & MASTEN were willing to work this out with me. Give them a chance.
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by Robert on 01/25/2022My wife and I are looking for a 2022 Buick Enclave. With the supply chain problems, there are very few cars on the lots in our area and we wanted to see what the two new colors -- Sage Metallic, and Rich Garnet Metallic -- look like in… person. I called several dealerships within a 3 hour drive of my home to see what they had on their lots. We found a Sage Metallic at Cavender Buick in Weimar (about an hour from home). Thank you Jose for the time you spent with us looking at the car. We still wanted to see a Rich Garnet Metallic Enclave before we could decide what color we wanted. I had talked to Victoria at Beck and Masten South in Houston and she told me that they had a Rich Garnet Metallic Enclave on the lot. So we drove an hour and a half from Weimar to South Houston. When we got there, we did not see that car on the lot, so asked a salesman where it was. He looked it up on his computer and then went to talk to someone. He came back with his manager who told us that they did not have it on the lot; it was in transit and would be there in a week or so. What is so wrong with TELLING THE TRUTH? We were not going to buy a car today. We just wanted to see the colors so we could make a decision. We would not have wasted several hours of our time to drive so far out of our way if we had known that we were not going to be able to see that color car. Because they can't tell the truth about such a simple request, I would not recommend this dealership to ANYONE.Thank you for taking the time to share your recent experience at Beck & Masten Buick GMC South. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net
Best Car Buying Experience
by tarmington on 09/26/2016fter going to 9 different dealerships beck and masten dealership hands down gave me the best customer service experience ever. Mr. Francisco Olivos and Anthony Morelli made my buying process go seamless. I got exactly anything I was wanting… in my new vehicle. Im definitely impressed. Thank you guys!!!!Great Experience!
by Texasmomofboys on 03/23/2016Our experience exceeded our expectations. We had already spent 4 hours at another dealership prior to arriving at Beck & Masten, and we were ready to purchase a vehicle. Marcos Garcia was professional and was great to work with. I know… he got us the best deal on our vehicle, and the atmosphere at the dealership was friendly and no hassling. It honestly was the best experience thus far in the many years of purchasing a vehicle. We appreciated the honesty and none of the back and forth on the best deal. We have already told so many about our great experience and we will be back again. Very thankful for Marcos and getting us the best deal!very pleased
by Thomas1367 on 12/29/2015updated 01/07/2016i had recently left another dealership, who was bearing around the bush. after a week of bad experiences, Marcos took me in, and had me in and out in four hours.so far, back & Masten guys are great.
by riverav55 on 12/12/2015well, everything went well and fast. you guys have an excellent team, I really enjoyed this experience. thank you all. by the way, I love my new truck.Truck
by Josesan on 12/10/2015They helped me out get the vehicle I really wanted. They helped me get approved & made me feel welcomed.I'm completely happy!!
by Broadbent16 on 12/10/2015This was ABSOLUTELY the best experience i have ever had buying a car !! It was easy, smooth and completely perfect!! I cannot thank you enough for all the customer service.Nice job Roylin
by s348sd123 on 09/03/2015updated 10/31/2015I had a great experience. Roylin did a great job!. He was very informative and helped me through every step. He followed up with me every time I had a question. He was the main reason I made the purchase at your location.Armandina
by Armandina on 08/31/2015updated 10/27/2015They were really helpfull in our questions and consurne. Answering everything we ask. Help us to get the best deals for us. I'm definitely recommended .Beck and Masten
by Gregoty on 08/06/2015updated 10/21/2015I used true car at my job and it also made my purchase experience very quick . I am very pleased with the service I received from Alex he worked very hard to accomplish the deal I wanted and I am happy I chose Beck and Masten !Excellent place to buy a car
by Dustin6990 on 07/07/2015Every one working on the deal was excellent job on getting the deal done. Sale manager was very help full explaining my credit (chad garland). Tanner fintcher did a great job getting the deal done.VS/BM
by JS_1705 on 06/03/2015I must say my buying experience at Beck & Masten South was the best to date. The attention giving to my wife and I by Vince Sebo & team was exceptional. Already, I have recommended "Vince Sebo @ Beck & Masten South" to friends and… employees.AAAA++++ Customer Service
by Mrbakr12 on 05/02/2015updated 05/18/2015I Can't believe how easy and smooth out Salesman Tony was. No pressure at all. He took the time to find us the perfect car for my family. Not to mention went above and beyond to call that night and next day to check on us. We will defiantly… be return customers. Thanks Everyone.Great time at Beck&Masten
by Earnestjack on 03/01/2015updated 03/16/2015Irfan Rana was very helpful on my selection and price. He was very knowledgeable and really put me at ease. This make my second vehicle I purchase here and will not be my last. Keep up the good work:)great experience
by Joegilleland on 12/26/2014updated 01/06/2015always a great experience with jonathan rodriques. always friendly and always a good deal at beck and masten south. always go to them for a new truckGreat experience!
by ebonilla on 12/19/2014updated 01/02/2015Anthony Morelli took great care of me! The process was simple and fast. It was exactly was I was looking for due to my work schedule.2015 GMC Canyon from Beck & Masten
by dwolson59 on 12/19/2014updated 01/02/2015Anthony Morelli was excellent in helping me get the right vehicle at a great price and meeting my needs, I will look to work with him again. Waylon in after market accessories was great and helped in the finishing touches. Excellent… overall job by the Beck & Masten GMC south team.Beck&Masten
by Donnaalexander on 11/13/2014I have always wanted a Buick when my older started giving me problems I smiled knowing it was my chance to purchase a Buick. From the sales team to finance mydreams came true. I love my car. Just recently had my first oil change was ib and… out at a speeding of lightning. I liked to Thank Eddie and Fish in the used car department for helping me seal the deal.
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About our dealership
Mission Statement:
Our mission at Beck and Masten South Buick GMC is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Values:
Family owned and operated in the Houston Area for over 30 years. We constantly strive to achieve the perfect balance between complete customer satisfaction, employee empowerment and sustainable prosperity. We will maintain the highest standards at all times in every single daily action. We will continually be recognized for our performance and ethics carried to each brand, dealership and entity.
What sets us apart
We have a friendly and knowledgeable Internet Staff available to answer your questions. With 26 Acres of new Buick. GMC's and preowned vehicles available we promise to assist in finding you the right one!
Winners of the 2017 Dealer of the Year Award
We offer complimentary car washes, loaners and shuttle service for all service customers!
We are members of several Chambers of Commerce such as Pearland, Friendswood, League City, South Houston, and Pasadena. We truly believe community involvement is a staple and in giving back to our own backyard!
We are also proud partners with PISD and offer exclusive pricing to any ISD employee, spouse, or parents of children who attend.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (1)
- Spanish
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by Beck & Masten Buick GMC South on 03/27/2023