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Customer Reviews of Beck & Masten Buick GMC South

2.2
Overall Rating
2.2 out of 5 stars(112)
Recommend: Yes (2) No (3)
Write a review: Sales | Service
112 Reviews
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1 out of 5 starsservice Rating

Replacing the A/C Heat/Cool Actuator on the passenger side

by B. Nguyen on 04/17/2023

I scheduled an appointment to replace the AC Heat/Cool Actuator on the passenger side. The technician took 30 minutes to diagnose the problem and confirm that the actuator needed replacing. I have searched all youtube videos about replacing an A/C Heat/Cool actuator for my car, which is the 2011 Buick Enclave, and most videos show that it took less than 30 minutes to replace it. However Beck and Masten Service Representative, Kelly, told me this job needs about 8.8 hours of labor. Each hour of labor will cost me about $190. If we do that math right, replacing the A/C Heat/Cool Actuator for my Buick Enclave will cost me 9 hours of waiting and $1,700 and the part is $152. All in all, it will cost me roughly $2,000 and 9 hours of waiting. I couldn't believe what I heard at that point. So, I had to pay a $190 diagnosis fee and took my car home. I went to a local car repair shop and showed the mechanics the youtube video of how to replace it. It took him 25 minutes to get everything done. He charged me $80 for his labor. The part is $40 from Autozone. The total cost is $120. What is the difference between 9 hours of wait and $2000 in cost and 25 minutes of wait and $120 in cost? You can see the answer yourself. Thanks,

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

1 out of 5 starssales Rating

Beware of sharing person information.

by Patricia on 03/20/2023

It all started with a phone call. I called to inquire about stock #SK203 which I was told was in stock. I then received a call from Maximo Garcia the salesperson letting me know the vehicle was in stock. I informed him that I had newborn baby and needed to buy a vehicle with urgency and I needed to get as much as possible over the phone so I can just get there and sign the paperwork. We spoke a few times and had agreed to a price which he text me screenshot of the total drive out that was our agreed price including tax, title and license. Upon everything being agreed. We submitted credit to get the financing part done. He requested pictures of DL, insurance and additional photos. I responded to all his request of information because I was under the impression that price was agreed upon and it was not just the financing part done. I sent all the requested documents and waited. I then received a phone call from Maximo Garcia stating that he had talked to his sales manager Jorge Gomez, and we had an issue. The total drive out of the vehicle had changed by 4K because his manager could no longer honor the deal that was agreed upon. Playing the usual bait and switch between him and his manager he called me and said price had only changed $1500 dollars. My biggest gripe is the fact that I take care of my credit and sales person and manager had no issues lying to me about a what I thought was a done deal and pulled my credit. I will get this all the way to the GM and General Motors themselves because credit is nothing to play with specially when they are just being sleezy. BEWARE ALL CUSTOMERS OF THE TYPE OF BUSINESS BEING RAN AT THIS DEALERSHIP! THEY WILL LIE TO YOU TO ANY EXTENT AND PULL YOUR CREDIT EVENTHOUGH THEY ARE NOT BEING SINCERE ABOUT THE CAR DEAL!!! DO NOT TRUST THEM WHEN THEY TELL YOU PRICE IS AGREED UPON.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

5 out of 5 starssales Rating

Best buying experience ever!

by AThomas on 03/17/2023

My experience with Beck & Masten was the best car buying experience I’ve had to date! Just the greeting from rolling into the parking lot made me feel like this was the right place. The salesman I worked with Jason Ruppert was pleasant and professional. He helped me find what I was looking for at a price I can afford. Kim in the finance dept who walked me thrived the signing was also fantastic! She took the time to explain all of the coverages and pricing for everything. She also made sure I walked out with what I needed without breaking the bank. That’s how car buying should be! I am more than pleased with the overall experience I had at Beck & Masten.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

3 out of 5 starsservice Rating

Rating

by William on 02/26/2023

Ok. Communication lacking

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starssales Rating

RIP OFF [non-permissible content removed]

by Joe C on 05/31/2022

Long story short...traded in a 2022 Toyota Prius...was given 27,000.00 for it....payoff was 30,707.42...salesman asked what is the payoff and I said ABOUT 30,000.00 ballpark as I did not know actual amount. I took a 2016 Nissan JUNK...I mean JUKE for a test drive....ended up doing a deal on it....had to return to Beck & Masten later that evening when I realized they put 30,000.00 as the actual payoff....WHAT DEALERSHIP DOES NOT CALL AND GET THE ACTUAL PAY OFF AMOUNT on a trade in???? And they NEVER listened the THREE times I told them my address was not updated on my license...all paperwork has old address... Anyway....after three days of misery driving the Nissan....I decided to go back and just ask If there was anyway to get Into a different vehicle...surprisingly my salesman said " lets find you another vehicle"...okay cool....I decided on a 2018 Ford Escape...when I asked my salesman If we were starting over....(like I had just brought in the Toyota Prius he said " we will get it done for you"...well off to F & I and the guy was basically doing a SLEIGHT OF HAND magic show on his electronic pad...I felt VERY RUSHED and never was given the chance to read the paperwork I was signing....when finished I was handed a USB stick and told all the paperwork is on it....hmmmm.....did not get to look it over until I got home and BAM...TRADE IN ALLOWANCE for NISSAN JUKE 12780.00 WITH A PAYOFF OF 18,777.72....WOW...RIP OFF.....and my ORIGINAL 2000.00 DOWN PAYMENT was PENALIZED 600.00...WOW...RIP OFF....AND....They ADDED a PROTECTION PACKAGE without telling me to the tune of 1895.00...AND they added a SERVICE CONTRACT for THREE OIL CHANGES...1300.00.....RIP OFF BIG TIME....my calculations are this.....Im out 600.00 on original down payment....2000.00 on upside down debt for second trade...plus 1895.00 for unwanted package and another 1300.00 for unwanted service contract....RIPPED OFF FOR OVER 5800.00....STAY AWAY FROM [non-permissible content removed] UPDATE....I received a call from F & I a few days ago and was told what if we do this.....turns out that the guy making the offer HAD NOT even spoken to upper management and was making offers he could NOT back up....NOW I have received yet more calls from OTHERS making different offers....SAME THING...they call, make offer, and THEN have to get UPPER MANAGEMENT to approve them...THIS IS A WASTE OF TIME & TOTAL RUNAROUND UPDATE...Have spoken with an expert consumer contract lawyer and I will take this to ARBITRATION if need be UPDATE...have made initial contact with KPRC 2 NEWS of Houston's CONSUMER INVESTIGATIVE REPORTS I have above average credit and now I am looking at paying a total of just under $ 44,000.00 for a 2018 Ford Escape with almost 50,000 miles...THIS IS ABSURD I WILL NOT be RIPPED OFF and just stand by and take it from BECK & MASTEN

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

2 Comments

1 out of 5 starssales Rating

[non-permissible content removed]!

by Robert on 01/25/2022

My wife and I are looking for a 2022 Buick Enclave. With the supply chain problems, there are very few cars on the lots in our area and we wanted to see what the two new colors -- Sage Metallic, and Rich Garnet Metallic -- look like in person. I called several dealerships within a 3 hour drive of my home to see what they had on their lots. We found a Sage Metallic at Cavender Buick in Weimar (about an hour from home). Thank you Jose for the time you spent with us looking at the car. We still wanted to see a Rich Garnet Metallic Enclave before we could decide what color we wanted. I had talked to Victoria at Beck and Masten South in Houston and she told me that they had a Rich Garnet Metallic Enclave on the lot. So we drove an hour and a half from Weimar to South Houston. When we got there, we did not see that car on the lot, so asked a salesman where it was. He looked it up on his computer and then went to talk to someone. He came back with his manager who told us that they did not have it on the lot; it was in transit and would be there in a week or so. What is so wrong with TELLING THE TRUTH? We were not going to buy a car today. We just wanted to see the colors so we could make a decision. We would not have wasted several hours of our time to drive so far out of our way if we had known that we were not going to be able to see that color car. Because they can't tell the truth about such a simple request, I would not recommend this dealership to ANYONE.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

5 out of 5 starsservice Rating

Oil Change

by GMC Owner on 06/06/2019

Oil change and car wash done timely. Service was friendly as usual!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Oil change

by Martinez on 03/09/2019

Exelente service miss Rosy Hernandez thank you 🙏🏻

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service department

by Aliciarobles on 04/18/2017

Everyone helped unload from my vehicle to loaner and we're very kind with excellent customer service, I called and I had a loaner the following morning! The loaner manager was very helpful as well

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Service

by Felecia123 on 04/12/2017

Great experience. I will definitely recommend to friends and family. The staff is very polite and professional. The facility was very nice and clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Satisfied customer

by Stevea007 on 11/11/2016

Outstanding service and my service adviser takes care of me everytime! Keep up the great work!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
5 out of 5 starssales Rating

Best Car Buying Experience

by tarmington on 09/26/2016

fter going to 9 different dealerships beck and masten dealership hands down gave me the best customer service experience ever. Mr. Francisco Olivos and Anthony Morelli made my buying process go seamless. I got exactly anything I was wanting in my new vehicle. Im definitely impressed. Thank you guys!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Excellent service & knowledge of the vehicle needs

by JCfra99 on 06/03/2016

I have difficult scheduling constraints due to my travel schedule. Rosie Hernandez and Beck & Masten have always worked with me to find a time window for service that meets my constraints. This most recent visit was an excellent example. I also get excellent service advice from Beck & Masten regarding what I should have done, what I can delay based upon usage, and most importantly, what services I should accelerate due to planned trips and stress on the vehicle. I really value having the same service rep for my 6 year history with Beck & Masten. What makes it very special is how hard she works and how much knowledge she has. Thank you. No reason for me to ever consider going anywhere else.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

service dept

by 19iceman75 on 04/22/2016

Pleasant. Professional. Very fast.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Experience!

by Texasmomofboys on 03/23/2016

Our experience exceeded our expectations. We had already spent 4 hours at another dealership prior to arriving at Beck & Masten, and we were ready to purchase a vehicle. Marcos Garcia was professional and was great to work with. I know he got us the best deal on our vehicle, and the atmosphere at the dealership was friendly and no hassling. It honestly was the best experience thus far in the many years of purchasing a vehicle. We appreciated the honesty and none of the back and forth on the best deal. We have already told so many about our great experience and we will be back again. Very thankful for Marcos and getting us the best deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

very pleased

by Thomas1367 on 12/29/2015

i had recently left another dealership, who was bearing around the bush. after a week of bad experiences, Marcos took me in, and had me in and out in four hours.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

????

by jtb1959 on 12/22/2015

I came in for a tire rotation and oil change. Service was jam packed. I was promised a 2 hour wait but just waited an hour!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

so far, back & Masten guys are great.

by riverav55 on 12/12/2015

well, everything went well and fast. you guys have an excellent team, I really enjoyed this experience. thank you all. by the way, I love my new truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Truck

by Josesan on 12/10/2015

They helped me out get the vehicle I really wanted. They helped me get approved & made me feel welcomed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

I'm completely happy!!

by Broadbent16 on 12/10/2015

This was ABSOLUTELY the best experience i have ever had buying a car !! It was easy, smooth and completely perfect!! I cannot thank you enough for all the customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Service Repair

by jugar_211 on 11/15/2015

Jamie was a great service rep who is willing to assist and go an extra step in getting repairs fixed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
Videos
About our dealership

Mission Statement:

Our mission at Beck and Masten South Buick GMC is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.

Values:

Family owned and operated in the Houston Area for over 30 years. We constantly strive to achieve the perfect balance between complete customer satisfaction, employee empowerment and sustainable prosperity. We will maintain the highest standards at all times in every single daily action. We will continually be recognized for our performance and ethics carried to each brand, dealership and entity.

What sets us apart
We have a friendly and knowledgeable Internet Staff available to answer your questions. With 26 Acres of new Buick. GMC's and preowned vehicles available we promise to assist in finding you the right one!
Winners of the 2017 Dealer of the Year Award
We offer complimentary car washes, loaners and shuttle service for all service customers!
We are members of several Chambers of Commerce such as Pearland, Friendswood, League City, South Houston, and Pasadena. We truly believe community involvement is a staple and in giving back to our own backyard!
We are also proud partners with PISD and offer exclusive pricing to any ISD employee, spouse, or parents of children who attend.
Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Languages Spoken (1)
Spanish