Customer Reviews of AutoNation Toyota Gulf Freeway
Review type:
Five-Star Review for Abdul Aziz at AutoNation Toyota
75K Oil Change
by SSavage on 09/21/2023Hector was so nice and informative! Got me in and out quickly even though I didn't have a reservation. I still had a short wait maybe 30 minutes? perfect downtime to catch up on email and messages!!! Everything is 100% and they even… remembered to reset the maintenance monitor alert!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oh well
by Mccoy123 on 09/21/2023Dropped off truck at 0745 hours for oil change and loose window seal. Got dropped off with shuttle at work. Called service at 1400hrs, veh still on review. Got dropped back off at toyota and was told that they could not find fault on window… seal. I was not notify regarding window seal. I walked up to serv advisor and asked me to show the fault. I walked up to the truck and lifted the loose window seal. I asked to wait again. And at 1528 hrs, i received txt msg stating that the vehicle is complete, but the seal is in back order. No biggie, but hope next time the advisor needs to communicate more. If I didn't show up, not sure when they would be done with my truck.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
New Car Purchase
by MelCohn on 09/21/2023Had a wonderful experience purchasing a new vehicle from this dealership. The sales staff were knowledgeable and professional and they were not pushy at all.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service Department
by Craig Mas on 09/21/2023Service department open to 7pm is great. Adam provided outstanding customer service!Hi, we are pleased to hear you had such a positive experience with us, Craig! If you need more help, our team is available to talk -- safe travels!
Exceptional
by Vera Parker on 09/19/2023I was very pleased with my service on getting an oil change and engine air filter. I had to turn around and come back because the engine light came on the filter was not plugged into the place just right. The service advisor (Clayton Elmer)… was very very helpful on getting this situation taken care of so it wouldn’t get any worse. I love coming to Auto Nation because they treat the customers as if it was their vehicle.Hi Vera, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Silverfox on 09/19/2023My visit on 9-18-23. Was significantly better than past visit. The greeters did what they are paid to do. They Greet !! My wait time for the Service Advisor was a little long, but when she came to check me in Ms.Keshia Clark was… professional and friendly. She listened to me explain my problems with my AC that I was having. The Service Technician was very polite and he also listened to he could get a better understanding of the problem I was having. He said he was somewhat familiar with my issue but told me he would have to check it out. I had good communication with the service advisor and technician throughout the entire process. I would have given a five if it had not been for the wait time.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Di 12345 on 09/14/2023Hector gets you in and out so you can wait on your carHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Julian was the best!
by Mickey B on 09/16/2023From the moment I walked in Julian was there to help. He made sure to hear out all my requests and requirements as I searched for a new car unexpectedly. He went above and beyond to make sure I felt at ease in the process and fulfilled… every promise he made. I'd recommend Julian to friends and family. I have a new car dealer for the long run.Hi Mickey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
Manager
by Michael on 09/11/2023He was very helpful and he work with me to get the deal done.Hi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
New car
by Tonight on 09/05/2023Everything was great,the only thing i would add is that to let customers know that you have a choice not to purchase the ceramic on the vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Recall Notice
by Msjayc85 on 08/28/2023I brought my car in because of a recall. Initial was told it could be a day but it was only a couple of hours. They also looked at everything and let me know of other issues. My service tech was thorough and friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Repaired oil leak for free
by Cecil F on 08/19/2023Professional and knowledgeable team of experts! They quickly diagnosed the source for the oil leak and repaired without charging me anything!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Oil change
by Never again on 08/19/2023This is the third visit I’ve had with auto nation and there has always been issues. This time the oil plug wasn’t screwed in properly to the oil pan so I was driving around leaking oil. You guys need to hire people with better work ethic… and stop hiring these young boys who do not care. Also who is in charge to inspect after all work is completed? I never got the tires rotated as promised.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.
Service Writer
by Tonto6910 on 08/17/2023Took my new Tacoma in for it's 5,000 mile checkup on 6/8/2023. Tires were rotated and they had to order inner weatherstripping for front drivers side door. Expected delivery of part ordered was to be 7 to 10 days. Service writer said she… would text me when part came in. Never heard anything so on 8/5/2023 I sent a text message to service writer requesting update. Received a text stating that she would text me when it came in. I called and left messages for my assigned service writer, as well as two of the service managers and never received any calls. Finally, I was able to talk to what I believe was a receptionist and she checked with the parts department and the weatherstripping had come in. I was finally able to talk to my service writer and scheduled an appointment to have the weatherstripping installed as well as having the drivers side window retained. I took my vehicle in and was told that I should be prepared to be there 2 hours. Time on invoice (#1130305) to install weatherstripping indicates .4 hr. I was there for 4 hours, surely it does not take 3.5 hrs. to tint one window. I later found out that one of the employees who does tinting did not show up for work. The lack of concern from my service writer and the service manager was very unprofessional. I am not complaining about the individuals who actually performed the work on my Tacoma, only on those who are supposed to be customer focused.Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (713) 489-2097 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Ripoff, with annoying follow ups
by Gift card on 08/11/2023Officially are selling vehicles at MSRP. When it comes to purchase there are $3500+ of questionable protections and coatings with no option to refuse. Then the paperwork says “ I understand these are optional”, but verbally the sales rep… and manager state that it is company policy, and those items cannot be refused. I was going to let this slide, but the kicker are the multiple emails I have received asking me to leave an honest review. For the price l paid, I should not have been in any marketing lists. After 5 emails, the last of which are offering the spammy “chance to win a $100 gift card” I am finally leaving an honest review.Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
Oil Change
by EllickG0173 on 08/10/2023I called last minute & was able to make a fast & easy appointment. It didn’t take as long as I thought it would take.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New car
by Saahil ali on 08/10/2023This is number 1 and one of the best dealership in houston to purchase the car.i I have purchased many cars from this dealership and service and experience is wonderful My aziz has all the information that you need about your new car. He is… wonderful explaining the details about the car . I have personally bought 7 cars from this dealership and will go back to him and dealership when ever i want to buy a new toyota When you go ask for aziz. He is the guy who can help you and take care of you better and they way you should be taking care Best dealership in houstonHi Saahil, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Bought 2 New Toyota's
by J Anderson on 08/01/2023Bought a 2023 RAV4 XLE and a 2023 Tundra TRD Pro from Chris Luong and what an amazing job he did for us. Even after the sale, the constant great communication for pickup, service, adding accessories was amazing. And the deal? Really,… really pleased!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
Oil change
by ROBERT M on 07/28/2023Got there greeted kindly. Was about 1 hour to complete.22 point inspection, had a report what I needed done on my next visit....very nice waiting area with clean restrooms.Hi Robert, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!
by Mark from Beaumont on 07/27/2023I enjoyed working with Rachel and the folks out there, and my experience was that they are hard working and keep their word. I am located 100 miles from the dealership and called to see what they had in stock. Their inventory was complete,… and even through they did not have what I was seeking when I called at first, in 3 days Rachel called me and said she had found exactly what we wanted. I cannot say enough nice things about them. Most dealerships I visited seemed to have never recovered from COVID and had little or no inventory to speak of, but Auto Nation seemed to be fully recovered with a more complete inventory. Try it out!Hi Mark, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Services
by Diana01 on 07/24/2023Great and professionalHi, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Shahrufh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
by Rowan Tanner on 05/28/2025