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AutoNation Toyota Gulf Freeway


12111 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (35) No (4)
Service Rating
Recommend:
Yes (33) No (8)
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Dealership Sales Review

1 out of 5 starssales Rating
Never Again
Written by LMTaf79 on 10/19/2023

I will never again set foot in this car dealership. I can't even bring myself to go back to get some things checked out. I'd rather do it myself to know that it was done correctly. I spent 6 hours there, waiting for paint to dry. My car was suppose to have been detailed and charging the whole time. I was only interested in one vehicle so, it wasn't a question of me not purchasing the thing. By the time I was done there it was 6:30, my car was barely charged enough to make it home. The sales dude was alright, but as with any other car dealership experience you knew he was NOT going above and beyond and customer satisfaction clearly wasn't a priority. I had just found a manager to actually complain (which I so rarely do), and he finally decided to pull up with my barely charged car that didn't look like they'd done any detailing, or anything else. Carvana from now on-all day every day. The prices are a little higher than they would be at a normal dealership, but ever car I've gotten from them was pristine, perfect condition. The convenience of having it delivered and being able to complete the credit stuff in 30 minutes is well worth the extra you spend.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Shelly Rose on 10/21/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
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