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AutoNation Toyota Gulf Freeway


12111 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (35) No (4)
Service Rating
Recommend:
Yes (33) No (8)
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Dealership Service Review

4 out of 5 starsservice Rating
SAFETY RECALL
Written by SafetyRECALL on 12/14/2023

I had a ticket left at my car's window at my apartment from someone saying “URGENT SAFETY RECALL” and had a description to come to one of the nearest toyota service centre to fix an electronic component which may not operate in some crashes. Earlier, I had no nose inside of my vehicle but after I got this ticket left at my home , my car is making a lot of noise while operating it & also this ticket has clearly mentioned you have to come to fix the noise filter as well & in accordance with this ticket left at my car I went to a nearest toyota service center to fix it but it seems like they haven’t touched to fix noise filter and air bags because I am still hearing a lot noise and the passenger’s air bags remains always off mode. Please suggest what I should do next, I literally need to fix these immediately.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Savy Robinson on 12/15/2023
Dealer Response
Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
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